Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,550 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

236

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent versatile air fryer.”

Helpful Report

Posted 1 day ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 13 hours ago

“The instructions are worse than useless. I nearly took it back as I could not get it to work. I had to go on youtube to find how to operate it. Hopefully it will perform better than the instruction book.”

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Posted 1 day ago

Hello Tania Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments and feedback are so important to us. Rest assured our Customer Services Team are just a message away and we'd love to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 13 hours ago

“Looks better bigger”

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Posted 2 days ago

Hello Thanks for your kind words about your Tower Air Fryer. I hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 day ago

“Overall happy with my new air fryer. However, not sure why the door sticks and needs a little force to open fully.”

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Posted 2 days ago

Hello Thanks for your valuable comments regarding your Air Fryer. Here at Tower our Customer Services Team love helping our customers so one of our Team will be in contact very soon to help with your enquiry. Best wishes Keith - Group Customer Services Managre

Posted 1 day ago

“This is a very lovely air fryer food comes out great and very quick yes I would recommend it”

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Posted 4 days ago

Hello Pauline Many thanks for your 5 star comments and your recommendation for your Tower Air Fryer. We hope you visit our website again very soon to check out great range of products. Keith - Group Customer Services Manager

Posted 3 days ago

“Easy to handle..”

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Posted 1 week ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read how easy you are finding your product to use If we can assist in anyway please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 days ago

“When it got delivered the box was destroyed and the air fryer hard scratch at the bottom and the customer service is taking too long to sort things out”

Helpful Report

Posted 1 week ago

Dear Peter Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of the unacceptable condition in which your Air Fryer was delivered - rest assured we will be addressing your poor delivery experience with our courier partners. Having reviewed your enquiry I was pleased to learn your enquiry has now been concluded to your satisfaction. It only leaves me to offer my personal and sincere apologies for your recent experience. Keith - Group Customer Services Manager

Posted 3 days ago

“Great size for older people”

Helpful Report

Posted 1 week ago

Hello Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 week ago

“My air fryer was recalled and the recall process was easy and straight forward and dealt with quickly. However the replacement that turned up I can only imagine is a product that wouldn’t sell!! I think they call the colour ‘latte’ but it’s basically beige!! I contacted tower and basically got told tough luck and they’ve met the terms of recall!! And the alternative option of an £80 wouldn’t have got an air fryer to the same spec!! Not happy!!”

Helpful Report

Posted 1 week ago

Dear Amanda, Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are very important to us as they allow us to review and wherever required improve upon the products and services we offer. I was sorry to learn your Air Fryer was one of those products impacted by our voluntary Recall programme - at Tower the safety of our customers is of paramount importance to us. Replacement Air Fryers are based upon the specification of a customers existing Air Fryer - indeed many of our customers have been delighted to receive an upgraded model of Air Fryer. Our Customer Services Team are always available to help our customers and having reviewed your communications with our Team have we have not responded to your enquiry with 'tough luck' One of our Team will be contacting you very soon to clarify your comments and also to establish how we can help further. Kith - Group Customer Services Manager.

Posted 3 days ago

“Following product recall, my Tower air fryer has been replaced. Very impressed with the whole process & speed of receiving the replacement. However, all my kitchen gadgets are black & silver. As was my air fryer. The replacement is an awful taupe colour. As it is so different , it would just have been nice to be asked if this was acceptable rather than just sending it.”

Helpful Report

Posted 2 weeks ago

Hello Caz, Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn your Air Fryer was one of the products subject to our recent voluntary Air Fryer Recall Programme. Tower always place the safety of our customers at the heart of everything we do. I have arranged for one of our Team to contact you to discuss your upgraded model of Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Received a voucher to use on site due to recalled air fryer. Ordered a new microwave and paid for next day delivery. The microwave was badly damaged but no damage to box or packaging which seems like damaged before packaging! Contacted Tower who arranged a new one on Wednesday to be sent by fastest delivery option which got delivered Saturday! I asked for my next day postage to be reimbursed, which they did as all in all the product took 9 days in total. This microwave is very nice to look at, works fine plus 3 year warranty.”

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Posted 2 weeks ago

Hello Sharon Many thanks for taking the time to leave your valuable comments. Our customers comments and feedback are always very important to us. I was sorry to learn of the rare issue with the delivery of your Microwave Oven. Here at Tower our Customer Services Team understand on occasions things don't go to plan and when this occurs we always act quickly to help our customers. I was pleased our Team achieved this with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“The customer service response time is inadequate. I sent an email three days ago and have not received any reply. At this rate, I might not get a response until next month. Additionally, the website needs updating to improve its efficiency. Orders cannot be modified or canceled without contacting customer service, which also does not respond. It takes several days to prepare orders, and items I ordered are still pending after four days. If the online service is not functioning properly, it would be better to shut it down.”

Helpful Report

Posted 2 weeks ago

Hi Thanks for taking the time to leave your comments. Customer comments allow us to review and wherever required improve upon the products and services required - comments also allow us as a business to provide a balanced and accurate response to the original comments left. When a customer contacts our Customer Services Team we always acknowledge safe receipt of their message as well as providing a timescale as to when a response will be provided - having reviewed your communication we responded to your messages well within the timescales quoted. Our website is used by thousands of customers everyday to view our products and place orders with ourselves - we always request our customers take care to avoid having to cancel an order immediately after it is placed - sadly you wished to cancel your order shortly after it was placed. One of our Team remain in contact with you to establish what you wish to happen with your order and we await your reply. Keith - Group Customer Services Manager.

Posted 3 days ago

“My new Tower Air Fryer 8 L is superb it cooks the food very quickly, and all The family enjoyed it. It saves money and time.👍 I am just sad that the Brand name is removed from the Air Fryer”

Helpful Report

Posted 2 weeks ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. I was so pleased to read how you and your family enjoy using your Air Fryer. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Great service from Sophie at Tower new aifryer arrived very promptly after my old one had packed up”

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Posted 2 weeks ago

Hello Andrew Many thanks for taking the time to leave your 5 star review. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Really impressed with the recyclable (and probably already recycled) packaging materials in the steam generator iron. Even the plug pins cap! Well done, a pleasant surprise.”

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Posted 2 weeks ago

Hi Iain Thanks for your kind words about Tower. Here at Tower we recognise the importance of protecting our environment and this is reflected in allof our packaging within our products, Best wishes Keith - Group Customer Services Manager

Posted 2 weeks ago

“Great product, works well but suited more for a family amount of ironing than a single person.”

Helpful Report

Posted 2 weeks ago

Hello Many thanks for taking the time to leave your kind words about your Tower product. Rest assured our Customer Services Team are always available to support with any enquiries you may have. Keith - Group Customer Services Manager

Posted 2 weeks ago

“Seems ok at the moment make great smoothies, that’s all I’ve done in it at the moment”

Helpful Report

Posted 3 weeks ago

Hello Pam Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. If we can help in anyway our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 3 weeks ago

“My Tower Air Fryer was recalled back in April due to it being a fire hazard. I followed the instructions and was advised I would receive a replacement. After waiting over a month I followed up with an email. It was only then I was offered the 7.2L Digital Air Fryer 1650w as what they previously offered was a lower spec and not suitable for me and my family. It is now nearing the end of June and I am still without my Air Fryer as I was required to cut the power cord and send pictures of this as evidence, which I did. The tracking information provided to me shows the parcel keeps getting "lost" or returned to sender, with no explanation. I have chased this up with Evri the delivery service with no luck. They keep telling me to get in touch with the sender. I would greatly appreciate it if somebody at Tower could ensure that my 7.2L Digital Air Fryer 1650W is sent to my Dublin, Ireland address and ensure that it will not be returned to sender. Please can someone at Tower contact me to resolve this very frustrating issue.”

Helpful Report

Posted 3 weeks ago

Hello Kyle Many thanks for taking the time to leave you valuable comments. I was sorry to learn of the rare issue with your parcels delivery. Rest assured one of our Customer Services Team is working hard with our courier partners to resolve your enquiry and ensure your parcel is delivered safely. In the meantime thanks for the patience you have shown. Best wishes Keith - Group Customer Services Manager

Posted 3 weeks ago

“Excellent product recommend to anyone does exactly what it says”

Helpful Report

Posted 3 weeks ago

Hello Many thanks for taking the time to leave your 5 star review. I was delighted to read how your expectations have been met with your Tower product Keith - Group Customer Services Manager

Posted 3 weeks ago

“Reasonable ‘ish,’ price for a white plastic 1 litre kettle. I bought it as I live alone and I don’t need it any bigger. I really don’t know why they can’t be made in different colours, especially given the cost of it!?”

Helpful Report

Posted 3 weeks ago

Hello Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback and we have passed your recommendations to our Buying Team. Best wishes Keith - Group Customer Services Manager

Posted 3 weeks ago

Tower is rated 4.2 based on 5,550 reviews