Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,624 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,624 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 13th September 2025

Tower 5 star review on 7th September 2025

Tower 5 star review on 3rd September 2025

Tower 5 star review on 1st September 2025

245

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Aqua vac pro is a real game changer it’s so easy to use it glides along the floor leaving it sparkling clean and saves time too Then pop it back in the charging station and it self cleans absolutely my favourite cleaner for sure”

Helpful Report

Posted 8 months ago

Hello Beverley Thanks for your 5 star review for your Tower Aqua Vac Pro. Please be assured our Customer Services Team are always available if your enquire any help in the future. Keith-Group Customer Services Manager

Posted 8 months ago

“Great device”

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Posted 8 months ago

Hello Raffael Thanks for your 5 star comments about your Tower Air Fryer. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager.

Posted 8 months ago

“Excellent value. Very good functionality”

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Posted 8 months ago

Hello Roy Many thanks for your kind words and indeed thanks for choosing Tower for your valuable order. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 8 months ago

“Excellent, I am very happy with this product, I would recommend to my friends”

Helpful Report

Posted 8 months ago

Hello Many thanks for taking the time to leave your review. Here at Tower our customers comments are so important to us. Keith- Group Customer Services Manager

Posted 8 months ago

“Excellent food, taste, delicious. I am very happy with this product”

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Posted 8 months ago

Hello M It was wonderful to read your review about how happy you were with your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Bought this air fryer for the motorhome...it's a perfect size to cook items while away ..easy to use... perfect size..”

Helpful Report

Posted 8 months ago

Hello Angie M It was great to read how your new Air Fryer from Tower is the ideal size for your motorhome. Happy cooking and happy travels !!!! Keith - Group Customer Services Manager

Posted 8 months ago

“I had a query regarding a small dent on my kitchen bin lid and the customer service team were a pleasure to deal with .A replacement lid has been arranged to be delivered .Would most definitely purchase from Tower again .highly recommended .”

Helpful Report

Posted 8 months ago

Hello Jacqueline Thanks for taking the time to leave your kind words about our Customer Services Team here at Tower. Our Team understand on rare occasions things may not go to plan and when this happens we always act quickly to help our customers. I was pleased this was the case with your recent enquiry Keith - Group Customer Services Manager

Posted 8 months ago

“I never thought I could get excited about an iron! A huge upgrade to my Russel Hobbs Absolute Steam. Loads of steam and a pin sharp "nose" makes for easy and accurate ironing. To cap it off it's British too.”

Helpful Report

Posted 8 months ago

Hello Julian Many thanks for taking the time to leave your kind words about your Russell Hobbs Steam Iron. We get excited about our Irons all of the time !!! Rest assured if we can help in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“Tower refunded in full for an item I was not happy with even though I couldn't return the item in the box it was delivered in, the situation was dealt with politely and professionally and will be happy to buy from Tower again in the future.”

Helpful Report

Posted 8 months ago

Hello Kim Thanks for your kind words. Here at Tower we understand on occasions customers may wish to return their product to us for a refund - when this does occur we make the process as easy as possible for our customers. We do hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Only had the air fryer a week, so far so good. Does not make a lot of noise when in use, cooks food perfectly and quickly. Really happy with it.”

Helpful Report

Posted 8 months ago

Hello It was wonderful to read how happy you were with your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Very good air fryer”

Helpful Report

Posted 8 months ago

Hello Barry Thanks for your wonderful comments about your Air Fryer. We are a little biased here at Tower HQ and we think our Air Fryers are very good also We do hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“How do l contact a Tower engineer. I have a brand new Tower LV 30 22.2 3 in 1 cordless vacuum, l have a problem and need to speak to someone otherwise it may as go in the trash as l can’t use it”

Helpful Report

Posted 8 months ago

Hello Thanks for your valuable comments. I was sorry to learn of the rare issue with your Vacuum Cleaner - our Customer Services Team can be contacted by both telephone and email. I have arranged for one of our Team to contact you to help with your enquiry. Keith - Group Customer Services Manager

Posted 8 months ago

“What happened to my 2o percent discount?”

Helpful Report

Posted 8 months ago

Hello Eric Thanks for your comments regarding a discount on our website. Our discounts are offered from full priced products on our website - items which are already discounted or are offered as part of a sale are excluded from our discount schemes. Having investigated your specific enquiry the item you wished to purchase was already discontinued. One of our Customer Services Team have contacted you directly to confirm your enquiry. Keith - Group Customer Services Manager

Posted 8 months ago

“Reliable and good quality”

Helpful Report

Posted 8 months ago

Hi Thanks for your kind words about your Tower product. Our Customer Services Team are always available to help with any enquiries you may have. Keith - Group Customer Services Manager

Posted 8 months ago

“Very happy with the service, my kettle stopped working and I got in touch. after a few emails asking for details I received a new kettle. Could not fault the service I received. May Gill”

Helpful Report

Posted 8 months ago

Hello Many thanks for taking the time to leave your 5 star review. It was so pleasing to read how our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Model Vortx 14.5 Air Fryer Oven T17051BLK - Like the product, looks good but the instructions not clear too small a print and faint, not easy to read or understand. No recipes to get you started had to phone a friend to help! But setting up was easy. Do you do better instructions? Argos were great they carried it to the car for me.”

Helpful Report

Posted 8 months ago

Hello Linda, Thanks for taking the time to leave your valuable comments. Our customers comments are so important to us as they allow us to review and improve upon the services and products we provide. Our Customer Services Team are always available to help with any enquiry you may have in the future. To help with your initial enquiry I've arranged for one of our Team to contact you. Keith - Group Customer Services Manager

Posted 8 months ago

“Absolutely love my tower,the food is cooked to perfection. I done a few joints beef pork chicken wow just a great piece of kit love it 🤩”

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Posted 9 months ago

Hello Denise Many thanks for your kind words about your Tower Air Fryer. Here at Tower HQ we think our Air Fryers are a great piece of kit also. Keith - Group Customer Services Manager

Posted 8 months ago

“Great customer services. Very helpful and had issue resolved in no time”

Helpful Report

Posted 9 months ago

Hello Thanks for your kind words about how our Customer Services Team helped with your recent enquiry. Keith - Group Customer Services Manager

Posted 8 months ago

“Love it my homefries never tasted so good best buy I ever made 🙂”

Helpful Report

Posted 9 months ago

Hello What a wonderful picture and review to receive. Thanks for choosing Tower for the valuable purchase of your Air Fryer. You cant beat home made chips cooked in a Tower Air Fryer !!! Keith - Group Customer Services Manager

Posted 9 months ago

“White - dual air fryer, very happy with purchase. Easy to use, white blends in with my kitchen and that’s what I really like! Is easy to clean too and we also got the addition tower set with 2 racks brush and tongs.”

Helpful Report

Posted 9 months ago

Hello Paula We were delighted to read your kind words a about your Air Fryer. It was fantastic to read how your Air Fryer has been a great addition to your kitchen. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 5,624 reviews