Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,574 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value £59 Easy to use Easy to clean No pre set functions you have to set time and temperature manually”

Helpful Report

Posted 2 years ago

Hi Debs, Thanks for your kind words as well as choosing Tower for the purchase of your Air Fryer. We love hearing from our customers about their products and services and rest assured your valuable suggestion has been noted. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it makes great chips also sausages chicken etc have had 2 tefal actifry before both didn't last long before not working wish I had bought your cooker before”

Helpful Report

Posted 2 years ago

Hello, Thanks for your wonderful review about your Tower Air Fryer. It was great to read your comments about the delicious meals you have cooked in your Fryer. Rest assured should you have any future enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Chole in customer service was very helpful when I contacted for help about an item brought for me for Xmas. My problem was solved and I look forward to my replacement airfryer . Very satisfied with the service from chole and Tower for 5* customer service”

Helpful Report

Posted 2 years ago

Hi Hayley, I was delighted to read about your recent experience with our Customer Services Team here at Tower. Chloe was really pleased to read your review. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have the t17100 dual basket great piece of kit totally change the way I cook thanks tower”

Helpful Report

Posted 2 years ago

Hi Andrew, It was great to read your 5 star comments about your Tower Air Fryer. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had a concern regarding my new purchase-Tower T17024 Air Fryer. Not being familiar with air fryers, I contacted Tower Customer Service & was given the advice & help by Arjan. He was very kind to reply to my emails promptly & with care & understanding. I am really pleased with his help. Being a senior citizen, conversing via email is difficult for me. So Thanks to Arjan.”

Helpful Report

Posted 2 years ago

Hello, It was wonderful to read how Arjan from our Customer Services Team helped with your recent enquiry. Here at Tower we pride ourselves on the commitment and understanding we show our customers when they contact us. With best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“kelly at tower as helped me all the way i bought a tower air fryer from a supplier who went bust. and just my luck the air fryer broke. so i emailed tower and kelly dealt with it with in2 day ive got a new one on its way well dome tower and kelly”

Helpful Report

Posted 2 years ago

Hi David, I was pleased to read your comments about how Kelly from our Customer Services Team here at Tower helped with your recent enquiry. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“A shame that my air fryer failed in the first place but fantastic customer service from start to finish. Reported on the 10th March, replacement upgrade arrived 23rd March. Liberty at customer services was great all the way through the process, no problems at all..Thanks.”

Helpful Report

Posted 2 years ago

Hi Terry Thanks for taking the time to leave your comments about Tower Customer Services and Liberty in particular. Here at Tower, on the rare occasions when things don't go to plan, we act swiftly to resolve our customers enquiries. I was delighted Liberty resolved your enquiry fully. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fayyaz🙏 Brilliant”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your 5 star review about Fayyaz from our Customer Services Team. Fayyaz is a real star when it comes to looking after our customers and we are so proud to have him as part of the Tower Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love it! The best kitchen appliance that i ever bought. 100% recommended to anyone.”

Helpful Report

Posted 2 years ago

Hi What a fantastic review to receive !!! Thanks for choosing Tower for your purchase - we were all delighted to read you love your Tower product. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great item works better than I thought”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Should you require any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Superb product would recommend”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and recommendation about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love it! Quick, easy to use, easy to clean. You came highly recommended and I can see why.”

Helpful Report

Posted 2 years ago

Hi Karen, Thanks for your kind words about your Tower product. We were delighted to read about your purchase being from a recommendation. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Everything possible was done in a very polite, kind and helpful way. An extremely good customer service department”

Helpful Report

Posted 2 years ago

Hello, I was so pleased to read your recent enquiry made to our Customer Services Team was handled quickly and efficiently. Here at Tower we are very proud with the way our Customer Services Team look after our customers so well. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes very easy to use and appreciate the guarantee many thanks”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thanks for your 5 star comments about your Tower product. We were delighted to read that your finding your Tower product easy to use. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“5 they are brilliant so easy to clean. Plus cooking food on them is so quick”

Helpful Report

Posted 2 years ago

Hi Gloria, Thanks for your kind words about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Really easy to order online and very quick delivery would definitely use the website again easy to use and set out well easy to find products even if you are not tech savvy like me”

Helpful Report

Posted 2 years ago

Hi Joanne, It was wonderful to read your 5 star review about your recent order experience from our Tower website. I was pleased to learn everything went smoothly - I hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Very please with it brilliant”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought my tower last week really like it havnt stopped using it havnt turned my cooker on only one down side is the handle to take the the mesh trays out is not quite right or suitable have to fiddle with it to get it right apart from that all good”

Helpful Report

Posted 2 years ago

Hi Mervyn Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read about how you are using your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I lost my instruction book for the slow cooker. I contacted Tower to request a replacement, and they very quickly sent me a copy to download. Good service.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5 star comments. Here at Tower we appreciate that on occasions things go astray or don't go to plan and when they occur we always endeavour to help our customers wherever we can. I was delighted to read you now have your Instruction Booklet. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Best kitchen appliance ever known to man. Love it! Omgaaawwwdddd my ribs 😍😍 Banginnnnn”

Helpful Report

Posted 2 years ago

Hi Shlo, Thanks for your 5 star comments about your Tower product. Here at Tower we love our products too !!! Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,574 reviews