Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,574 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price delivery fantastic service”

Helpful Report

Posted 2 years ago

Hello Elizabeth, Thanks for your kind words about your order and delivery experience for your Tower product. Our courier partners do a great job ensuring our customers parcels are delivered safely and on time. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Hi Elena, Many thanks for your 5 star comments. Here at Tower we are proud of our Customer Services Team and how they take the time to understand and resolve our customers enquiries everyday Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Been happy with any tower products”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your kind words about your Tower products. Please keep an eye on our website for the full range of our great products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had a temperature problem with my airfryer,and Sophie dealt with it as quickly as she could to resolve the problem, she was very professional,and would just like to point out she is a credit to your company.”

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Posted 2 years ago

Hi Geoff, It was wonderful to read your review about Sophie from our Customer Services Team. When it comes to looking after our customers enquiries Sophie is a real star and we are proud to have her within our team. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Swift reply and duplicate instruction book emailed .”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your recent enquiry with Tower Customer Services Team. I was delighted to read your enquiry was handled in a swift manner. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I would like to thank Sophie in Customer Service for all Her hard work in providing us with our replacement pans. She is a very good example of how a customer service representative should be. Once again thank you Sophie David Mason”

Helpful Report

Posted 2 years ago

Hello David, It was great to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we are lucky to have such great customer service executives as Sophie within our Team. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It is very nice quality, The samosas I made turned out amazing and delicious. Standard is amazing, So many different options. Overall Amazing product”

Helpful Report

Posted 2 years ago

Hello Muna, Thanks for taking the time to leave your 5 star comments about your Tower product. We were all delighted to read about the delicious Samosas you cooked. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It's amazing and fantastic looking product love the tower product easy to work thank you so much”

Helpful Report

Posted 2 years ago

Hello Declan, Thanks for your fabulous 5 star review about your Tower product. Everyone here at Tower HQ really appreciates you valuable order. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“I was very impressed with the courteous response from Sophie Also a very fast reply to my enquiry I am extremely pleased. Many thanks. Patricia”

Helpful Report

Posted 2 years ago

Hi Patricia, Thanks for your kind words about Sophie from our Customer Services Team here at Tower. I was delighted to read how Sophie helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The airfryer I recently bought lost two rubber feet whilst I was cleaning the trivet plate I rang customer services and met Fayyaz he was very Helpful and polite he solved my problem and gave me good advice”

Helpful Report

Posted 2 years ago

Hi Jeff, Thanks for taking the time to leave your 5 star comments about Fayyaz from our Customer Services Team. We are lucky to have Fayyaz as part of our team as he always ensures our customers enquiries are resolved to their satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My air fryer unfortunately had broken. I've contacted to the customer service. The lady who I've talked to (Chloe) was so kind and helpful. I've received a great customer service. They made sure I'd get a replacement which has arrived within 3 days. The whole process was so quick, smooth and easy.”

Helpful Report

Posted 2 years ago

Hello Agota, Thanks for your 5 star comments about how our Customer Services Team helped with your recent enquiry. I was delighted to read your contact was a smooth one and we resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a new rotisserie fork as I accidentally threw my original one away. It arrived really quickly and fits perfect.”

Helpful Report

Posted 2 years ago

Hi Alison, Thanks for your message about the order and delivery experience for your Air Fryer Rotisserie Fork. I was delighted to read how our courier partners delivered your order quickly and safely. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service. Prompt action kept informed and delivery of parts extremely quick FAYAZ was extremely helpful”

Helpful Report

Posted 2 years ago

Hello, It was great to read your 5 star comments about how our Customer Services Team and Fayyaz in particular helped with your recent enquiry. Fayyaz loves nothing more than ensuring our customers enquiries are fully solved. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Prompt reply to my email query from ARJAN. Thanks *****”

Helpful Report

Posted 2 years ago

Hello Rod, Thanks for your 5 star comments about Arjan from our Customer Services Team here at Tower. I was delighted to read your enquiry was fully resolved in a prompt manner. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted Tower by email when one of the grill plates for my airfyer was peeling. Sophie responded very quickly asking just a few questions then arranged to send me a set of two within a few days. She was great to deal with”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about the recent service provided by our Customer Services Team here at Tower. I was pleased to read how Sophie solved your enquiry to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Arjan was very helpful in sorting my problem (spare parts for my Air Fryer) A polite, friendly response to my email. Efficient and excellent service. Thank you.”

Helpful Report

Posted 2 years ago

Hello Pauline, It was lovely to read your comments about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we are lucky to have here within our Customer Services Team at Tower. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I received my rotisserie fork spare in less than a week, and have been using it to roast my chicken, I am very happy with the product,and your service, well done, and thank you.”

Helpful Report

Posted 2 years ago

Hi Janice, Thanks for your 5 star comments and your valuable order for your Rotisserie Fork for your Tower Air Fryer. We were delighted your order and delivery experience was a positive one. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Arjan was very helpful and answered my query quickly Thank you”

Helpful Report

Posted 2 years ago

Hello Thanks for your 5 star comments about Arjan from our Customer Services Team. Arjan was overjoyed to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I reported damaged hose and have now received a new Tower appliance. Very happy with prompt service”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about your recent contact with our Customer Services Team. Here at Tower we appreciate on rare occasions things break or don't go to plan and we always endeavour to provide the best possible solution for our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Early days as I have only had my Tower Xpress Pro Combo for a couple of weeks, but it's been great so far. I have no concerns this will be maintained, but time will tell.”

Helpful Report

Posted 2 years ago

Hello The Grim Sleeper Thanks for your 5 star comments and your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,574 reviews