Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,574 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to thank Arjan for the professional way he helped myself on my request for items I needed, which was a very quick reply and kept me informed all the time Thank you Arjan”

Helpful Report

Posted 2 years ago

Hi, Many thanks for your kind words about how Arjan helped with your recent enquiry. Here at Tower we are delighted Arjan is part of the Customer Services Team and he loves nothing more than ensuring our customers are looked after so well. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very helpful Dealt with my issue quickly”

Helpful Report

Posted 2 years ago

Hi Megan, Thanks for your 5 star review about how our Customer Services Team helped with your recent enquiry. Please feel free to get in touch again should you have any further enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Very good I love it so”

Helpful Report

Posted 2 years ago

Hi Tracey, Thanks for your kind words and 5 star review about your Tower product. We are in full agreement with you .........we love our products too !!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“GOOD SERVICE BUT THE FRYER WAS TOO SMALL”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. We were sorry to learn your Air Fryer didn't meet your requirements. Please be sure to revisit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Megan, my service advisor, was helpful, courteous and professional in the way she dealt with my query regarding the rubber ends on the drawer insert for my tower. I am extremely satisfied with her response and how it has been resolved.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful review about how Megan from our Customer Services Team helped with your recent enquiry. I was delighted to read Megan kept you updated as to the progress and fully resolved your enquiry. Megan was delighted to read your comments. Regards Keith - Group[ Customer Services Manager

Posted 2 years ago

“I really like this product, takes a bit of working out with the cooking temp and time, but I'm really impressed with it so far”

Helpful Report

Posted 2 years ago

Hello Lyndsey, It was great to read you really like your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks for choosing Tower for your valued purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Needed to contact Tower as roasting trays missing from my new airfryer. Spoke to Liberty very pleasant young lady. Explained the situation she promised she would contact me when they were back in stock. I was emailed as promised & advised the trays were on their way. I was very impressed by this service. Now awaiting delivery which should be in the next couple of days. Well done Liberty & Tower.”

Helpful Report

Posted 2 years ago

Hello Gina, It was lovely to read your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is a real star when it comes to looking after our customers and she was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant for chips and small roast vegetables.”

Helpful Report

Posted 2 years ago

Hi Julie, Thanks for your kind words about your Tower Air Fryer. Your valuable order was greatly appreciated by everyone here at Tower HQ Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great device, easy to use, dishwasher safe which is always a bonus 😀 Used few times now for various kebabs, delicious. Excellent service, easy to order, good price, fast delivery. Highly recommend.”

Helpful Report

Posted 2 years ago

Hello Jacqueline, It was great to read your 5 star comments about your Tower product. Here at Tower we always strive to provide quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“First time I ever used a air fryer am pleased with what I have cooked and it so cheap to use”

Helpful Report

Posted 2 years ago

Hi Shaun It was great to read the first time using your Air Fryer was a success. Rest assured should you have any enquiries in the future our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We were considering buying the rotisserie basket from amazon based on cost but this would have been a big mistake. We decided to buy directly and we were amazed at the quality and size of the basket. The basket size was not displayed on your website but for anyone wanting the size, the size are diameter 14cm x length 31.5 cm. great fit in the Tower Express Pro Combo.”

Helpful Report

Posted 2 years ago

Hi Phillip, Thanks for choosing Tower for the purchase of your rotisserie basket. We love hearing our customers valuable feedback about how we can improve our products are services and your comments are greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's 1st class I can do all me chips nuggets in there.its bigger than I thought I recommend it to anyone to get one”

Helpful Report

Posted 2 years ago

Hello James, It was great to read your comments about how you are using your Tower Air Fryer. Thanks for your kind recommendation. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Used the air fryer today for first time cooked chicken it was perfect not dry either would definitely recommend 👌”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star recommendation for your Tower Air Fryer. We really appreciate your kind words as well as choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Arjan responded to my initial query very fast and not only provided me with the information I required but also the spare part that I was enquring about. Very fast, efficient and professional. Thank you”

Helpful Report

Posted 2 years ago

Hello Ros, Thanks for your kind words about Arjan from our Customer Services Team. Here at Tower we believe our customer service is different to other organisations in so far as we appreciate and value our loyal customers and always endeavour to understand and help wherever we can. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Great chips and fish fingers 😋”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your 5 star comments for your Air Fryer. We are biased here at Tower and we think our Air Fryers are great !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Great product”

Helpful Report

Posted 2 years ago

Hi Samantha Thanks for your 5 star comments about your Tower product. Your order was greatly appreciate by everyone at Tower HQ. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Compact , ideal for us two . Best chips ever ... yum yum .”

Helpful Report

Posted 2 years ago

Hello MRG, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how delicious your chips tasted !!!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and quality product, really great customer support”

Helpful Report

Posted 2 years ago

Hi Norman, Thanks for your 5 star review. Here at Tower we always endeavour to offer great value products supported by legendary customer service. Should you have any enquiries in the future our Customer Services Team would love top hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Love my wee hand mixer!!! It’s powerful, lightweight and versatile!! Thank you Tower!”

Helpful Report

Posted 2 years ago

Hello Grandma Viv, It was lovely to read your kind words about your Tower Hand Mixer. Thanks for choosing Tower for your valuable order. Be sure to visit our website again very soon to check our fantastic range of products. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“On 1st March,I reported my Mini- Oven failure to heat up.Charlotte was very helpful and soon org anised an upgraded replacement,which was delivered yesterday,thanks also to Sophie for her help in speeding up delivery. Great Customer Service. ThankYou. Marilyn Grant.”

Helpful Report

Posted 2 years ago

Hello Marilyn, It was great to read how Charlotte and Sophie from our Customer Services Team helped with your recent enquiry about your Mini Oven. Everyone here at Tower appreciates your 5 star comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,574 reviews