Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,636 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve never had a rotisserie before, I’m amazed at how quickly and energy efficient my new Tower Rotisserie is, I ordered it on the very website as I could pay for it in three instalments interest free, the Chicken is perfectly cooked in less time than a conventional oven. Today I’ve ordered the Rotisserie basket for chips and popcorn, and other extras on the towerhousewares website, the details came with my air fryers, I’ve previously also bought the Tower 8 litre Duel basket air fryer from Very, I can now cook complete meals at the same time. Can’t wait for the extras to arrive, Thank you Tower.”

Helpful Report

Posted 7 months ago

Hello Thanks for your kind words and indeed your valuable order from Tower. I hope you enjoy using your product -if we can help with any enquiry you may have please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 7 months ago

“The Tower Smart Start 30cm Ultra Forged Frying Pan is a standout addition to any kitchen. The Frying Pan heats up automatically and turns red at the perfect temperature—no guesswork, just perfect results every time! Plus, its non-stick surface means you need little to no oil for healthier, effortless cooking 🍳✨, in love with ours, highly recommend it.”

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Posted 7 months ago

Hello Vina Many thanks for your kind words about your Tower Smart Start Frying Pan. We were delighted to read how in love with your Pan you were. Happy cooking !!! Keith - Group Customer Services Manager

Posted 7 months ago

“The smart start is the best pan ever! Heats up quicker than standard pans so uses less electric and the red tick turns dark red to indicate the pan is the correct temperature.Completely non stick and uses less oil so is much more healthier for you. 5*****”

Helpful Report

Posted 7 months ago

Hello Pamela, Thanks for your wonderful comments about your Tower Smart Start Frying pan. Everyone here at Tower HQ were delighted to read your kind words -and the pancakes look mouth-watering !!!! Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“I love the 5-in-1 good food hand blender, the 5 attachments are great and make food prep really quick and easy. The blender is powerful and the plastic base means it doesn't scratch my stainless steel pans!”

Helpful Report

Posted 7 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Hand Blender from Tower. I hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Tower customer service,( Sophie M ) absolutely outstanding service, I was very grateful.”

Helpful Report

Posted 7 months ago

Hello Linda, Thanks for taking the time to leave your kind words about how Sophie from our Customer Services Team helped with your recent enquiry. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 7 months ago

“Excellent for the money”

Helpful Report

Posted 7 months ago

Hello David Thanks for your 5 star review regarding your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. If we can help in anyway in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 7 months ago

“Absolutely amazing customer service from Sophie M regarding a cordless vacuum. I couldn’t rate this company and Sophie in particular highly enough. Very impressed. Many thanks Linda. Surrey”

Helpful Report

Posted 7 months ago

Hello Linda Thanks for your kind words about how Sophie helped with your recent enquiry. Sophie is one of the many stars we have here at Tower who always look after our customers so well. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager.

Posted 7 months ago

“Got the deep fill sandwich maker today in Rose Gold. Used it to make lunch sandwich was lovely and came out of the plates easily. The toaster looks very elegant and fits in my kitchen nicely. Done the 3yr warranty what is not to like about this and the price. Had Tower before have Tower dual drawer air fryer used nearly every day love their stuff so very happy. Dog sampled some too and he agrees one of the best things I’ve bought.”

Helpful Report

Posted 7 months ago

Hello Gwen What wonderful comments to receive about your Tower Deep Filled Sandwich Maker. Here at Tower HQ we love a good toasted sandwich !!! Thanks for your kind words and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 7 months ago

“Just bought a new kettle, a Tower Solitaire, there was nothing wrong with the other kettle ( not a tower one) apart from it being very noisy and slow to boil, this new Solitaire kettle is fabulous very quiet and quick to boil,also very good looking.”

Helpful Report

Posted 7 months ago

Hello David Thanks for your wonderful comments about your Tower kettle. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“Great! All perfect”

Helpful Report

Posted 7 months ago

Hello Thanks for your 5 star comments. I was delighted to read everything was 'perfect' with your Tower product. Keith - Group Customer Services Manager

Posted 7 months ago

“Brilliant. Great that you can use it cord or cordless. Irons very smooth.”

Helpful Report

Posted 7 months ago

Hello Thanks for your wonderful comments about your Tower Steam Iron. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“The multi cooker has been a game changer for my cooking. With 12-in-1 functions, it’s perfect for everything from slow-cooked stews to steamed recipes. I've found it really easy to use, with pre-set programs and a non-stick pot for quick cleaning. It's been ideal for my meal prep recipes and general midweek dinners, highly recommend!”

Helpful Report

Posted 7 months ago

Hello Rebecca Many thanks for your wonderful comments about your Multi Cooker from Tower. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“I recently got the Tower/ Goodfood 12-in-1 Multicooker, and I couldn’t be happier with it! It’s incredibly versatile, with 12 different cooking functions that make meal prep so much easier. Whether I’m slow cooking, steaming, baking, or making soup, this appliance handles it all effortlessly. One of my favorite things about it is the large capacity—it’s perfect for cooking for the whole family or preparing meals in advance. The digital display is easy to use, and the overall build quality feels really solid and durable. This multicooker has completely streamlined my cooking process, saving me time while still delivering delicious results. I highly recommend it to anyone looking for a reliable, all-in-one kitchen appliance!”

Helpful Report

Posted 7 months ago

Hello Cristy Thanks for your kind review about your Tower / Good Food Multi Cooker. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“I had the rose gold version of this mop and loved it but it was getting old so decided to treat myself to the new colour. This mop is great the dual container means I can easily move from my wooden floor in the hall to my tiled kitchen floor without having to swap the cleaning solution you just move the clip across at the bottom to switch. It’s easy to pull out for little spills or to quickly remove dirt from by the back door. I can’t recommend it enough.”

Helpful Report

Posted 7 months ago

Hello Thanks for your review regarding your Tower Floor Mop. I was delighted to read your wonderful comments and the fact that you returned to Tower to make your replacement purchase. Many thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 7 months ago

“Good Quality product. Expensive though.”

Helpful Report

Posted 7 months ago

Hello Thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“So far so happy”

Helpful Report

Posted 7 months ago

Hello Melake Thanks for your kind words about your Tower product. I was delighted to read everything is going well so far. Rest assured our Customer Services Team are always available if you need any help in the future. Keith - Group Customer Services Manager

Posted 7 months ago

“I am so pleased with this. Worth the money and once you get used to the buttons it's brilliant. The lights are bright and I got 3 years of warranty aswell”

Helpful Report

Posted 8 months ago

Hello Taylor Many thanks for taking the time to leave your 5 star review about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Bought a T17085 4litre Manual air fryer (from a supermarket) after my Ninja dual air fryer left me. I didn't have high expectations about it but I am very happy with this product. No digital keypad to go wrong or do it's own thing. Draw easier to clean than the ninja ones. This machine cooks perfectly 👌 and looks good. Only downside is the little rubber pads on the draw insert. If you don't take them off whilst cleaning you can easily lose them down the plug whole lol. That being said they can be bought for very little money. A great product, in my view better than the Ninja. And looks good.”

Helpful Report

Posted 8 months ago

Hello What wonderful comments to receive about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. If we can help in any way in the future we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 8 months ago

“I'm very happy woith my purchase!”

Helpful Report

Posted 8 months ago

Hello Thanks for your review. I was delighted to hear how happy you were with your recent purchase from Tower. I do hope you visit our website again very soon to check out our great range of products. Thanks for being a fantastic customer of Tower. Keith - Group Customer Services Manager

Posted 8 months ago

“Exceptional efficient steam cleaner which has improved my way of daily living. I steam places with such ease and gusto. Ovens are not problematic anymore as the grease melts away making it so easy to just wipe clean. Cat fleas have vacated my flat or suffered total eradication by the heat and steam mop attachment. Windows and mirrors are cleaned in seconds instead of minutes. All in all I am totally happy with my purchase and would never now stop using this cost effective, time saving device that takes care of dirt and grease in seconds. Tower, your products are exceptional and well worth the money. Many Thanks, Mr Bear”

Helpful Report

Posted 8 months ago

Hell Mr Bear What a wonderful review to read about your Steam Cleaner from Tower. Thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.2 based on 5,636 reviews