Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,636 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful deep fat fryer”

Helpful Report

Posted 8 months ago

Hello Many thanks for taking the time to leave your kind review about your Deep Fat Fryer. Here at Tower our customers comments and feedback is so important to us. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Item as described and arrived in 5 days.”

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Posted 8 months ago

Hello Ian Thanks for your 5 star comments and indeed your valuable order. I was pleased your Tower product was as expected and arrived safely. Keith - Group Customer Services Manager

Posted 8 months ago

“Supplied a really cool set of weighing scales.”

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Posted 8 months ago

Hello Rosie Thanks for taking the time to leave your 5 star comments about your Kitchen Scales. It was great to see you scales in action. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Very good customer service”

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Posted 8 months ago

Hello Marta Thanks for your 5 star comments about the recent service you received from our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Love this cord/cordless iron in black and gold. This is the second one I have bought as it is such a good iron and pleasure to use.”

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Posted 8 months ago

Hello I was delighted to read how much you love your Cordless Steam iron. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Very happy with Tower products”

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Posted 8 months ago

Hello Pete Thanks for your wonderful comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“I have a Tower dual basket 8 litre airfryer and love it. I love the presets to save guessing on times. We bought it on sale in B and M, and use it everyday. Makes it so much easier to cook meals in minutes and very tasty too.”

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Posted 8 months ago

Hello Many thanks for your 5 star review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“I had cause to report a problem with a Salt and Papper Mill that had stopped working, Esmie at Tower dealt with the problem with very rapid responses and excellent service, I now have a new Mill that works perfectly well. I only wish all customer service personnel were as good and professional.”

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Posted 8 months ago

Hello Mark Thanks for your wonderful comments. Here at Tower we are very proud of our Customer Services Team and how they look after our customers and their enquiries so well. Ezmie from our Team was delighted to read your kind review. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“2 litre air fryer.This wonderful piece of kit is perfect for one or two people and saves using the oven.So far I have used it for cooking chicken drumsticks,sausages and chips”

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Posted 8 months ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Wow! Amazing! Am so proud of every loaf of bread that I create using the Tower bread maker! It’s so easy to use and is exciting to watch the doughs progress through the viewing window. I love it.”

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Posted 8 months ago

Hello Tracey Thanks for your wonderful comments about your Bread Maker from Tower. Nothing beats fresh home made bread !!! Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Really brilliant air fryer large basket takes up little space on counter top have now bought a second one for our static caravan love it”

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Posted 8 months ago

Hello Lindad Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read how happy you were with your Air Fryer that you purchased a second Air Fryer for your static caravan. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 8 months ago

“Brilliant oven. Rotisserie chicken lovely. Today's experience is on hydration using Banana slices.”

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Posted 8 months ago

Hello Mary Thanks for your kind words about your Tower Air Fryer. The rotisserie chicken sounds mouth watering. Keith - Group Customer Services Manager

Posted 8 months ago

“I don’t know - it was a Christmas present.”

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Posted 8 months ago

Hello Laura Thanks for your 5 star comments about your Tower product. When you do come to use your Tower product if we can assist in anyway we'd love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“Delighted with our Tower Vizion great product.”

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Posted 8 months ago

Hello We were delighted to read your 5 star comments about your Tower Air Fryer. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“A fantastic oven best I’ve ever bought definitely recommended .”

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Posted 8 months ago

Hi Gareth It was great to read your 5 star comments about your Tower Oven. Thanks for your kind recommendation for Tower. Keith - Group Customer Services Manager

Posted 8 months ago

“Well. Super”

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Posted 8 months ago

Hello Normunds, Thanks for taking the time to leave your 5 star comments about Tower and your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 8 months ago

“I am so happy to have been able to replace my much loved air fryer with exactly the same model. The original has been used constantly since 2020 and it was perfect for our use. The best part for me is the inner basket that makes serving your food so much easier.”

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Posted 8 months ago

Hello Kate Thanks for your great comments about Tower and your Tower Air Fryer. We were delighted to read your returned to Tower for your replacement Air Fryer - thanks for being such a loyal customer. Keith - Group Customer Services Manager

Posted 8 months ago

“I like it I wanna make food”

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Posted 8 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Keith - Group Customer Services Manager

Posted 8 months ago

“Absolutely love my tower air fryer top marks from me”

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Posted 8 months ago

Hello Thanks for giving your Tower Air Fryer top marks in your kind review. Here at Tower our customers comments are so important to us. Best wishes Keith- Group Customer Services Manager

Posted 8 months ago

“Love my tower air fryer. Disappointed that I only received one grill tray instead of 2. I also had to check out YouTube to understand how it works. Instructions very confusing.”

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Posted 8 months ago

Hello Ray Thanks for your valuable comments. Please be assured our Customer Services Team are always available to help with any query you may have. Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.2 based on 5,636 reviews