Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv always had a tower in most of my kitchen sturt,think there a great price and last along time”

Helpful Report

Posted 1 year ago

Hi Kirk Many thanks for your 5 star comments about your Tower product. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Only used it three times so far , but it far superior and more efficient than my old one”

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Posted 1 year ago

Hi Gary Many thanks for your wonderful review for your Tower product Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic iron heats up very quick so easy to use get your ironing done very quickly.”

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Posted 1 year ago

Hi Kirsty Thanks for your 5 star comments about your steam iron from Tower. Everyone at Tower HQ was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely kettle. Matches kitchen well. Very pleased.Thank you for excellent service.”

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Posted 1 year ago

Hello Joanne Thanks for taking the time to leave your 5 star comments about your kettle from Tower. We were delighted to read how your kettle has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very good and sturdy”

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Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“The on switch on my air fryer broke & I contacted Tower Customer service as I had an extended (luckily as less than 2 years old) warranty. They were excellent to deal with & sent me a new one within about 2 weeks.”

Helpful Report

Posted 1 year ago

Hello Catherine, Thanks for taking the time to leave your comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always take quick action to solve our customers enquiries smoothly. I was delighted to read this happened with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with my Vortx Dual basket air fryer until tonight when it was very loudly beeping as I opened both drawers ( the food was ready) I am sure I dont remember it doing that before tonight - is this correct or is it my misremembering?? I have been using it since Christmas time as the previous airfryer shorted and flamed!! Bought from B&M just before Christmas day!”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Toer Air Fryer. I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It's great 😃”

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Posted 1 year ago

Hi Roy, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 1 year ago

“Easy to clean. Quick to cook. Easy instructions to cook. Amazing taste on the food . Highly recommended .received as a mother's day gift..”

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Posted 1 year ago

Hi Dizzy Dora, It was wonderful to read your 5 star comments about your Tower product and how easy you are finding it to use. I hope you had a lovely Mothers Day . Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought it 4.3L just so excited to use it fingers crossed hopefully it will keep the MRS happy.”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review for your Tower Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Great Air Fryer, easy to use and not bulky. Great price for the size.”

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Posted 1 year ago

Hello Nakita, It was wonderful to read your kind words about your Tower Air Fryer. Many thanks for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with air fryer”

Helpful Report

Posted 1 year ago

Hi Karen We were delighted to read how happy you were with your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“No complaints the product works great and the smart finish function is cool 😎”

Helpful Report

Posted 1 year ago

Hi Jahzeal Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always on hand should you require any help moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“My order arrived on time. Looks lovely in my kitchen. Very happy with my new kettle, toaster and bread bin.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments and indeed your valuable order for your Kettle, Toaster and Bread Bin from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Been looking forever, came across this model and bought it , We've tried a few things out and been great .just put a whole chicken in wish me luck.”

Helpful Report

Posted 1 year ago

Hi Mick Thanks for your 5 star comments about your Tower Air Fryer. Please be assured that should you have any enquiries our Customer Services Team are always on hand to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Price was brilliant for the quality and ability of the iron . Ironing was effort less and the iron is lovely to look at too . I got the black and gold one . The wire is really long and comes with attached Velcro to make sure wire is put properly without ruining the wire. I would highly recommend this iron .”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for taking the time to leave your 5 star comments about your Iron from Tower. Everyone at Tower HQ was delighted to read your kind words as well as your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased Dial Basket Vortx as I cook for one person & I’m trying to save on my energy bills. I’ve cooked chips & salmon using the Smart Finish & it cooked both the salmon & chips perfectly.”

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Posted 1 year ago

Hello Theresa, It was great to read your comments about how you are using your Tower Air Fryer. The Salmon and Chips you cooked sounds delicious !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had a small problem with airfryer tower replaced it within two days thank you tower”

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Posted 1 year ago

Hi Phil, Many thanks for your 5 star comments. I was delighted to read how our Customer Services Team helped with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Liked the design of my microwave”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Microwave from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Used my TOWER tonight first time. Great having two ovens as I have to have a gluten free diet and can now cook for two with cross contamination. Super air oven and looks fabulous.”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments and indeed your valuable order for your Tower Air Fryer I was delighted to read how versatile your Air Fryer was to meet your individual cooking needs. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,639 reviews