Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,563 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If i could score lower i would! Bought a microwave (as part of a set) less than a year ago and microwave has stopped working. I called and spoke to a lady (Emma) who asked me to send all details via email to her which i did. didnt get a reply for a week, i then chased it to be told they didnt receive the video i sent - i proved i sent it but sent it again anyway, from then i have not received a reply from anyone, i have sent emails daily asking for an update and nobody has even bothered to reply to me! shocking customer service! this is the first tower product i purchased and definetely wont be purchasing anything from them again! poor poor poor!”

Helpful Report

Posted 4 years ago

Hello Gary, Thank you for your review. We're so sorry that your experience with our customer services was not a happy one. I can see that one of my colleagues has been in touch with you and resolved your issue. Please do not hesitate to get back in touch if there is anything else that we can assist with. Take care. Carina @Towerhousewares

Posted 4 years ago

“Had a Tower Kettle for about 2-3 years and it looks lovely but it's a health and safety nightmare. I've been burnt repeatedly from it venting steam via the handle. The lid mechanism doesn't always engage so I've poured boiling water everywhere before. The push-switch has now disintegrated. Not at all built to last. We have a Tower toaster and it hasn't fared much better under exceptionally light use. I didn't expect to be shopping around again this soon but I'm not going for Tower.”

Helpful Report

Posted 4 years ago

Hello Chris, Thank you for your review, We're sorry to hear that you are unhappy with our products. If you can email into us at customerservice@towerhousewares.co.uk and mark the email for the attention of Carina, I will look into the issue for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“The plastic pressure cooker part cracked due to temperature, unhelpful customer services and the spare also not available with the company. The product is under extended warranty but customer services not at all helpful. Will be staying away from their products.”

Helpful Report

Posted 4 years ago

Hello Kapil, Thank you for your review. We're sorry to hear that you are unhappy with our service. Unfortunately the part that has cracked is not a spare part that we sell. We apologise for this. We will be emailing you directly to resolve this issue for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“Still can not get a replacement ceraglide iron calc cartridge? No point buying this iron as it is impossible to purchase one anywhere. Such a shame as think the iron is fab.”

Helpful Report

Posted 4 years ago

Hello Julie, Thank you for your review. We're sorry we have no stock in at the moment but they are on order and should be with us very soon. Take care. Carina @Towerhousewares

Posted 4 years ago

“I purchase the handheld steam cleaner, I wish I’d listen to some of the reviews it’s awful. Not easy to use at all - water was going everywhere. I tried to return as I had done so within 7 days I was unable to do so. Now I’m stuck with a steam cleaner that doesn’t function properly and also cost me a lot of money. Please do not buy the applicants, it isn’t worth the money nor only giving you 7 days to try out appliances like this. I am very disappointed in the service and the product.”

Helpful Report

Posted 4 years ago

Hello Linda, Thank you for taking the time to write a review. We're really sorry your return was rejected, but it was rejected as you were out of the 14 days to return your item. I can see that one of our agents are handling your issue now. Take care. Carina @Towerhousewares

Posted 4 years ago

“Should of looked at the reviews before buying. I’ve been passed around between tower and the seller. I spent 90 pounds on a tower microwave. Tower don’t deal with it because they can’t send you a part for the a microwave that could cause a fire in your house.”

Helpful Report

Posted 4 years ago

“Tower bread maker stopped baking edible bread and customer service utterly useless. Just fobbed off with excuses and solutions that were completely irrelevant to the problem. Picture shows what Tower CS seen as an acceptable loaf of Bread. Bread maker now in the bin. Will never purchase a Tower product again.”

Helpful Report

Posted 4 years ago

“I bought a 6.5 litre tower air fryer. I have had issues with the screws falling out. I had emailed the tower customer service but was told to go back to ideal tv who told me to go back to tower. It’s an absolute shambles, which is a shame as the actual air fryer is great”

Helpful Report

Posted 4 years ago

Hello Calum, Thank you for your review. We appreciate that you are unhappy with our service but as my colleague mentioned in your email, this fryer is an Ideal World exclusive and so we would not hold any spares for this fryer. Take care. Carina @Towerhousewares

Posted 4 years ago

“I bought a 7 piece ceramic pan set which carried a 10 year guarantee. A great set of saucepans. I washed and dried them well as instructed and kept felt between them when stored. Then one day the handle came off a pan full of potatoes in boiling water and the rust went all over the kitchen and on the food. However, my 10 year guarantee does not cover rust and the inside of the handle had rusted because they don't use stainless steel screws. What a 10 year guarantee scam! I would advise anyone not to buy tower products.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're so sorry to hear that you are unhappy with our service, I have emailed to you privately so hopefully we can get your issue sorted. Take care. Carina @Towerhousewares.

Posted 4 years ago

“I am trying to make claim, but all my emails are being ignored. don't bother registering you get no reply, usless.”

Helpful Report

Posted 4 years ago

Hello John, Thank you for your review. I sincerely apologise that your query has not been resolved. I have looked into this issue for you and have read all correspondence with my colleague. Unfortunately we don't have any spare push buttons available to send out to you at the moment which is why we have asked you to get in touch with your retailer in the hopes that they can exchange. Thank you. Carina @Towerhousewares.

Posted 4 years ago

“I bought a set of Tower T81212RS Forged Saucepan, Cerastone Coating, Aluminium, Rose Pink, 3-Piece. I was attract by the pink colour. They are take long time to heat and stick the food very much. The covers fade colour after used two times only. They look likes very old now. They keep some dish soap water came out from the cover lid. I can't use them again. I knew so, I shouldn't have bought them because of the nice pink colour. They made me very disappointed and waste my money!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I must sincerely apologise for the issues that you have had with our pan set. I have reviewed the images from you and completely understand your frustration. I completely understand that this has been disappointing for you and would like to resolve this issue for you. In order for me to do so, please contact customerservice@towerhousewares.co.uk and mark FAO Carina. Carina @Towerhousewares.

Posted 4 years ago

“Bought a cerastone frying pan, bought it home read reviews and have taken it back.”

Helpful Report

Posted 4 years ago

Hello. Thanks for your review. We're sorry to hear that you are disappointed with our product. Take care. Carina @Towerhousewares

Posted 4 years ago

“Bought the freedom tower induction set. The pans heat marked within the first week. Not stick couldn’t be stickier!! Had for 3 months and the attachable handles are stiffening up. 3 months of use and they are going in the bin and im getting tefal! I contacted tower who were very unhelpful. Photos attached from when I contacted them. The pans are so much worse now!! No stick left no matter how much oil I use. Really disappointed”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I must sincerely apologise that your query has not been resolved by us. I have reviewed the images from you and have read your previous correspondence with my colleague. Whilst the pan sets are non stick, we do advise to pop a tiny bit of oil in to help with the cooking. I completely understand that this has been disappointing for you and would like to resolve this issue for you. In order for me to do so, please contact customerservice@towerhousewares.co.uk and mark FAO Carina. Carina @Towerhousewares.

Posted 4 years ago

“Buy cheap get cheap. Poor products. Discolouration of metal fittings. Chipping enamel interiors of pans. Very poorly made. So disappointed. Customer service take a while to respond to emails. In the end offers 20%discount of future purchases. As if I would buy off tower again. No thanks.”

Helpful Report

Posted 4 years ago

Hello. We are disappointed to hear that you are unhappy with our service. I can see from your emails that you stated that you have put your items in the dishwasher. This is what will be causing the discolouration of metals. It does state in both manuals to not put items in a dishwasher as the harsh abrasives may discolour or damage item. Take care. Carina.

Posted 4 years ago

“Purchased ceraglide steam iron did all the recommendations on the booklet after used several times water tank kept jamming then all rusty water poured out all over white shirt and ironing board floor and my kitchen units covered in it i am horrified will never purchase tower appliance again.”

Helpful Report

Posted 4 years ago

Hello Hazel, Thank you for your review. We were disappointed to hear that you are unhappy with our service. We do advise to clean the iron on a regular basis though as explained in the email to you from one of our agents. Take care. Carina.

Posted 4 years ago

“I wished I'd read these reviews before purchasing. Purchased a kettle last week. First time I used it, it produced masses of limescale but what it worse is the kettle is downright dangerous. Steam keeps coming out of the bottom and scalding your hand as you try to pour a drink. Purchased as part of a set - if I order a new one, it won't match my existing set. Very disappointed. Will contact customer services but I won't hold out much hope, given these reviews. I've also contacted the online retailers I purchased it from and I am currently awaiting an answer back from them.”

Helpful Report

Posted 4 years ago

“I had a 2 year warranty on a compact air fryer. A safety catch has broken after 18 months. With great technical difficulty (for me) I had to upload photo of problem, invoice and warranty. Shouldn't you already have the warranty? Finally told that it says in the very very small print that it doesn't include accessories. Is the frier basket an accessory? I can buy a replacement basket, plus £3.99 postage, no concession there! No, I will look at a different brand, and check out their warranty with care. Customer service very disappointing.”

Helpful Report

Posted 4 years ago

“Cerastone frying pan. Absolutely useless non stick coating. Paid a lot of money for this. Avoid. Apart from a cheapo Asda pan this is the worst frying pan ever. If I could leave no stars then I would have.”

Helpful Report

Posted 4 years ago

“Still waiting for delivery my order (5-in-1 1L Digital Air Fryer) been waiting now for 17 days - meant to have been delivered the next day.!!! I have chased via email (contact handled by Adam) was meant to get back to me but has not. Now have received a text they have attempted to deliver and they require a surcharge to deliver again. This is LIES, LIES and more LIES. Have not have such dismal customer services.”

Helpful Report

Posted 4 years ago

“Terrible experience, customer service refusing to refund me for unopened item returned on 31/93/2021. Chased up numerous times, still no refund.”

Helpful Report

Posted 4 years ago

Tower is rated 4.2 based on 5,563 reviews