Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,562 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication. No order received. No emails answered just took my money and that's it .2 weeks. It's poor. Probably won't use this company again”

Helpful Report

Posted 2 years ago

|Hi Julie, Thanks for your valuable comments about your recent contact with Tower Customer Service As part of our customer engagement strategy I would like to respond and provide a balanced view. Having had the opportunity to investigate your enquiry I can confirm that the difficulties faced with the delivery of your order was as a result of the incomplete address being provided at the point of ordering. Addressing your concerns about no emails being answered our records indicate only one message was received which has been responded to. From the information you provided to assist with our enquiries the previous messages you forwarded were to a 'NO REPLY' email address and not our Customer Services Contact. I trust this clarifies all points raised within your review and I must offer my apologies for any inconvenience you feel may have been caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought an airfryer yesterday with the next day delivery. Money have been taken from my account but I haven't received any confirmation. Can I get an update please?”

Helpful Report

Posted 2 years ago

Hi Juliana, Thanks for your valuable comments regarding your order experience. I was surprised to read your comments as this was the first instance we were made aware you had a query with your order. Having investigated your query I can confirm you order was received after the cut off for next day delivery. (noon cut off for next day delivery) Your order has been processed today and is now with our courier partners ready for delivery to you on the next working day of Tuesday 19th September. I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not received to date, ordered over a week ago, free next day delivery still nothing. Have contacted Tower every day and no update from them, they are saying no update from Evri AKA Hermes. Would never order from Tower again knowing that if you have an issue with delivery, you don't get an answer within a reasonable time frame. I'm still waiting to know whats happened (Evri received the parcel, just havent sent it out for delivery), 8 days later, out of pocket and my order undelivered. Very unhappy.”

Helpful Report

Posted 2 years ago

Hi Tanya, I was sorry to read your review about your delivery experience with Tower. Having had the opportunity to investigate this I can see that your parcel is being located within our courier partners network. Our courier partners successfully deliver thousands of our products to our customers everyday. There are rare occasions where a parcel is delayed and when this occurs our courier partners carry out a detailed search. This search is ongoing - one of my Customer Services Supervisors is personally managing your enquiry and will provide an update at regular intervals. On behalf of Tower please accept my sincerest of apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“Beware supposed to be a warranty with my microwave bought 18months ago till 2023 have ir registered ect but have tried every way I could to let them know it is sparking and switching off been unable to use it for over a week.so if I cannot arrange a replacement or repair I am stuck.so what use is warranty.”

Helpful Report

Posted 2 years ago

Hi Maddy, Thanks for taking the time to leave your 1 star review about a fault which has occurred with your Microwave Oven. We were surprised to read your review especially as we had not had the opportunity to understand and resolve your enquiry. One of my Customer Services Supervisors has been in contact with you today to obtain further information to allow us to agree a plan of action. We look forward to receiving this information and concluding your enquiry. Regards Keith - Group Customer Services Manager.

Posted 2 years ago

“What is happening with my order you have taken the money but I’ve not got any further confirmation”

Helpful Report

Posted 2 years ago

Dear Bill, Thanks for your valuable review about your recent order with Tower. I was sorry to learn that no confirmation email was received of your order. Having investigated your enquiry fully I am delighted to confirm your order is due for delivery by our courier partners today. One of my Customer Services Team will be contacting you to confirm further details. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived with a big dent in it. Phoned Customer Services 2 days ago and none in stock to replace it with. Had to then email them as they couldnt do this on the phone for me! to see what they can sort out...still havnt heard anything...andthe Air Fryer is sitting in my kitchen taking up space whilst I wait to see if I am going to use/keep it. Not happy!”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks for your valuable feedback about your contact with our Customer Services Team here at Tower. I was sorry to read your comments - due to the popularity of our Air Fryers our Customer Services Team are working hard to help our customers when they contact us. We aim to respond to our customer messages within 3 working days - one of my Customer Services Supervisors will be ion contact with you shortly to resolve your enquiry. It only leaves me to apologise for any inconvenience you feel has been caused. Keith - Group Customer Services Manager

Posted 2 years ago

“The timer is on 1.5 seconds after i took it out of the box!”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review about the receipt of your Tower Air Fryer. Rest assured that all of our products are brand new and we never sell any returned or refurbished items. I have asked one of my Customer Services Team to contact you to understand your enquiry a little further. In the meantime please accept my apologies if there has been any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Rubbish experience- directions for your fryer - we cannot see as it’s font 8 and cheap paper. How on earth do you turn it on.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review. We were surprised to read your comments as this was the first instance we were aware you had an issue with your Air Fryer. Our Customer Services Team here at Tower are readily available to help with any enquiry our customers may raise. To this I have arranged for one of my Customer Services Team to contact with you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Iv just brought a tower airfryer,I absolutely love it but just noticed,on the grill plate there is 2 feet missing,there is 4all together”

Helpful Report

Posted 2 years ago

Hi Ali, Thanks for your valuable feedback about the receipt of your Air Fryer. I was sorry to read your comments about the missing parts. I have arranged for one of my Customer Services Team to contact you in a bid to resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Firstly the packaging secondly the first time round the mistake was from my end but received a parcel now I am fuming and the pictures will make you understand why I do not pay for electric which smell as if fuse broken I have kids and live in a block I am absolutely dishearten at the way my ELECTRIC parcel was handle please see attached especially When i pay full price”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments about your delivery experience. I was sorry to see the condition in which your parcel was delivered. Our courier partners successfully deliver thousands of parcels to our customers every day. That said we hold close links with our courier partners and on the rare occasion where deliveries don't go to plan and we address our customers experience with them. One of my Customer Services Team will be in touch with you within the next 24 hours to fully resolve your enquiry. Please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“I received a brand new pressure cooker just a few weeks ago. It doesn't hold the steam and the steam is released from the location where there is a red button. This red button also never rises under pressure to hold the steam. I contacted the Customer Service (Megan) and reported the problem. They asked me to send a clip which I sent them. It appears that they have neither read my emails nor watched the clip I sent them. They keep asking me questions that I have already answered in my emails and in fact the clip shows everything. Very frustrated with their customer service. Not recommended.”

Helpful Report

Posted 2 years ago

“Why send me an email to say the Tower air fryer 17088 is now in stock but when I go to order it States OUT OF STOCK what a waste of time”

Helpful Report

Posted 2 years ago

Hi Val, I was disappointed to read your review about the Tower Air fryer. As we have had no previous communication from you I have asked one of my Leadership Team from Customer Services to write to you today to understand your enquiry further. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered an air fryer yet I have had no email and you have taken the money. You have given me an order number.”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for your comments regarding your recent order from Tower. Having had the opportunity to investigate your comments I can confirm your order was safely received and is being delivered via a Standard Delivery by our courier partners. From the correspondence you sent us within the last 24 hours it shows a screenshot of your order being successfully placed. Your parcel will be with you within the next 3-5 working days. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“You sent me a faulty model. Now you have my money; you do not have a replacement and I am unable to purchase another until you receive this back. The lady that I dealt with over the phone was kind however your service extremely poor. Very disappointing service from Tower.l”

Helpful Report

Posted 2 years ago

“I don't have it, spent over £100 and nothing has arrived, evri seem to be holding it hostage, why use such a pathetic delivery company?”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thanks for your valuable feedback about your delivery experience. I was sorry to learn of the delays which you have encountered. Our courier partners EVRi successfully deliver thousands of parcels to our customers each day. Your parcel going astray within our courier partners' network is a rare occurrence. I can see you have contacted our Customer Services Team and a resolution has been agreed. It only leaves me to sincerely apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a Air Fryer from Tower on 11th August , Evri said they had it for delivery on the 12th August. Still not received(now 22nd August) ,Evri and Tower just not explaining what is happening or solving the situation. Now going to report the issue to my credit card company. Disgusting company to deal with.”

Helpful Report

Posted 2 years ago

Hi Mr Foreman, Thanks for your valuable reviews regarding your recent delivery experience. I was sorry to learn that your parcel has not been delivered. As part of our communication strategy, we provide a balanced response to our customer's reviews. Having had the opportunity to review your enquiry I can confirm no emails were received from you. Your first communication via Facebook was responded to within one hour of receipt and was very apologetic and sympathetic to your circumstances. Our Customer Service Team continues to speak with our courier partner Evri in a bid to resolve your enquiry and rest assured we will provide a final update by the close of play Friday 26th August at the very latest. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was sent a faulty iron which had obviously previously been returned to the company. The outside wrapper was fully in tact but the box containing the iron had been opened in the past as there was a spit in it. The iron itself had a joint which has come apart. I can find no return instructions although you say you must be notified within 24 hours.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the receipt of your Ceraglide Steam iron. I was sorry to learn that your product wasn't as expected upon arrival. Rest assured we never sell any refurbished or returned items on our website. I can confirm one of our Customer Services Team has been in contact with you today to provide instructions on how to return your item to us. I was delighted to see your preference is for a replacement iron to be dispatched to you. Once again please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have just bought a express pro use it to cook chips on going through everything I’ve found out that you really need to use a basket so want on to your website and found it at a cost of £18.99 with FREE delivery so when though with my order and when it can to the end ie payment it’s putting on a change for delivery SO 1 I’m happy having to pay for this part but to add insult to injury I’ve got to a delivery change NOT A HAPPY CUSTOMER”

Helpful Report

Posted 2 years ago

Hello Arthur, Thanks for taking the time to leave your valuable feedback on your ordering experience with the Tower website. I can confirm that the FREE delivery aspect on our website is for orders over the value of £40. To resolve your enquiry fully one of my Leadership Teams has messaged you directly. It only leaves me to apologise for any inconvenience this has caused. Regards Keith - Group Customer Service Manager

Posted 2 years ago

“I bought a new mini oven model no. 383061 from B&Q yesterday (20/8/2022). When I opend the box, I have found a food tray handle missing. Moreover, when I went to register the warranty in your website, I could not found any about the detail of the product. I am worring about the impersonation. I hope, I am wrong. Thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the purchase of your Mini Oven. We were surprised to read your comments as your review was the first contact we have received from you. Rest assured the purchase of your Mini Oven is a genuine product. To ensure full reassurance and to assist with your enquiry relating to your handle and the registration of your warranty, Kelly from my Customer Services Leadership Team has messaged you today. I'm confident Kelly will resolve all of your enquiries. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Still waiting for delivery, 8 days so far when purchased with next day delivery. I will likely update when (if) it arrives”

Helpful Report

Posted 2 years ago

Hi Geraint, Thanks for your review of your order and delivery experience. Having had the opportunity to investigate your comments in full I can confirm the following : 1) your order was placed after noon meaning next day delivery would be the next day plus 1 day. 2) the delay in your delivery was compounded by your request to re-direct your delivery address to a 'secure locker' location 3) attempts were made by our courier partner to deliver to this location however the delivery was declined by the retailer at the locker location. 4) as a result of the failed attempts by our courier partner arrangements were made to return your parcel to us. Following on from your contact with our Customer Services Team here at Tower arrangements have been made to dispatch a replacement product to you I trust this demonstrates our involvement in your enquiry and offer our apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,562 reviews