Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,563 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor because cooks one this but will not turn back on want to do something else but won’t turn back on”

Helpful Report

Posted 3 years ago

Hi Thanks for the time taken to leave your review about your Tower Product. We were sorry to learn of the issues you have faced. Because of the limited information on your review, one of my Leadership Teams has attempted to contact you to understand your issue further and ultimately resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Service Manager

Posted 3 years ago

“Worst product and customer service,bought a frying pan,it's sticking food and also got Staines.It was under warranty but customer service didn't help.Better to avoid buying from Tower”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your valuable comments about your recent contact with Tower. I was disappointed to read your comments after our efforts to resolve your issue fully. One of my Leadership Team has written to you today requesting further information. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Laura thank you you was fantastic, Tower is very lucky to have you I hope Tower know how good you are I can't thank you enough I give you ten 🌟 Dennis”

Helpful Report

Posted 3 years ago

Hi Dennis, Thanks for your kind words about how Laura resolved your recent enquiry. Laura is certainly an asset for us here at Tower. It does appear that the score you have allocated may be incorrect as a 1-star score indicates we have failed to provide the great customer service you mention. Keith - Group Customer Services Manager

Posted 3 years ago

“What an absolute disgrace of a company. Faulty bin will not supply replacement.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and must offer my sincere apologies for any inconvenience caused. The difficulties in providing a replacement Sensor Bin have been compounded by the fact that you were unable to provide proof of purchase to support your warranty as well as this model being out of stock due to its popularity. I have arranged for one of my Leadership Teams to contact you shortly to discuss options available to resolve your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a Tower air fryer which had an electrical fault 2 months later and set my kitchen on fire. This occured in February and despite over 40 emails has still not being resolved. I have not even received or been offered a refund for the original Air fryer (I would not want a replacement even if this had been offered). I have been advised over and over by Tower their insurance company is demanding that I find a joiner company to come and give a quote but the company needs to be VAT registered. I am having great difficulty in finding a joiner company in my area which earns over £85,000 per year. Due to this Tower and the insurance company will not budge and are repeatedly telling me to look on Google to find one. Each company i have contacted do not earn enough to be VAT registered and the insurance company are refusing to send someone out to provide a quote for the damage caused. I will never purchase another Tower product and not would I encourage anyone else to either.”

Helpful Report

Posted 3 years ago

“terrible customer service line. says open at 9am. .when it isnt iron i nordered from them does not work”

Helpful Report

Posted 3 years ago

Hi Daz, Thanks for your review regarding our Customer Services here at Tower. I was sorry to read your comments. Our telephone opening hours are flexible and currently we open from 9.30 am to 4.00 pm - Monday to Friday. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams has written to you this morning to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The Tower air fryer is an excellent product ( already got one )the problem was the delivery. First one went missing, cancelled order, then order again. The next day delivery took 6 days”

Helpful Report

Posted 3 years ago

Hi Anthony, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to read your comments. As this review was the first instance we have been made aware of any issue I have arranged for one of my Customer Services Leadership Team to contact you shortly. We look forward to addressing your enquiry fully. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered and paid for 4th June, still not arrived”

Helpful Report

Posted 3 years ago

Hi Neil, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Paid for next day delivery 4 days later still not here”

Helpful Report

Posted 3 years ago

Hi Gareth, Thanks for your valuable review about the delivery experience of your recent order from Tower. I was sorry to learn of the delays you have encountered. Our Delivery Terms & Conditions do confirm that deliveries to Northern Ireland are not available for next-day delivery. One of my Leadership Teams has written to you separately to provide further details. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Not received yet even though next day delivery was selected”

Helpful Report

Posted 3 years ago

Hi Steven, Thanks for your review regarding the delay which you encountered with your recent order from Tower. I was sorry to learn of this delay. One of my Leadership Team from Customer Services has written to you in a separate message. Rest assured we will be addressing your issue with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered this 10 in one air fryer this week and was really looking forward to cooking with it, however although the package was absolutely fine the door to this is broken and needs a new door - please send me one x. Everything else looks fine thank goodness x”

Helpful Report

Posted 3 years ago

Hi Nicola, Thanks for your review regarding the receipt of your Tower Airfryer. I was surprised to read your comments especially as we have had no previous messages from you. One of my Leadership Teams from Customer Services has written to you on two occasions in a bid to resolve your issue and we await your reply. Regards Keith - Group customer Services Manager

Posted 3 years ago

“It’s been 2 weeks I have placed an order for a sealing ring. Till date no update and still in processing. Will not recommend. Made a mistake”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding your recent order. Having had the opportunity to review your enquiry I can confirm the delays were a result of us receiving the payment from your PayPal account. This has now been safely received and your order has been processed. We have taken the opportunity to confirm everything in a communication to you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It hasn't arrived and I paid for next day delivery. So my opinion is not to order from you again”

Helpful Report

Posted 3 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments. I was disappointed to read your comments and as part of our engagement strategy, I would like to provide a balanced response. Having had the opportunity to investigate your enquiry your order was received after noon on Friday 20th May - this is after the cut off time to qualify for next day delivery. This would mean your parcel would be scheduled for delivery on Tuesday 24th May - however, checking your order your parcel was delivered one day earlier than scheuled. All delivery timescales are quoted on our website and I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“No contact about dispacth or delivery. Took my money though. Even asking for a review despite no product.”

Helpful Report

Posted 3 years ago

Hi Nathan, Thanks for your valuable comments about your recent delivery experience. I was sorry to read your comments and as part of our engagement strategy would like to offer a balanced response. Having had the opportunity to investigate your comments your order was kindly received and processed as per your instructions for a standard delivery timescale. Your parcel was successfully delivered on Saturday 21st May which was within the standard delivery timescale. We are however reviewing our process for inviting customers to leave a review in line with delivery timescales. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I cant rate them yet as I have not received them purchase them on the 10th for next day delivery it is now 15th still not received”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for your valuable comments about your delivery experience. I was sorry to learn of the delays which have occurred. Rest assured we will address your delays when we next speak with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have an 18month old Ceraglide iron that is no longer functional because I need a replacement filter and cannot get hold of one for love or money! The advice given was to ring in the next 30 to 40 days to see if Tower then had them in stock or to search the web, which the advisor did whilst I was on the phone and couldn't find any. so iam still left with a relatively new iron I can't use!!!!”

Helpful Report

Posted 3 years ago

“Returned faulty item and you have received it back over a week ago and I’m still waiting for a refund. I have contacted you a few times now and your customer service is extremely unhelpful. I returned two item which you received back at the same time but only one has been refunded.”

Helpful Report

Posted 3 years ago

Hi Wendy, Thanks for your valuable comments about the return of your Air fryers. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see when we arranged your returns we did confirm to allow 10 days from Tower receiving your parcel back for the refund to be fully received. Both of your refunds have been processed well within these 10 days and should be received soon. It only leaves me to apologise for any perception of poor service you have received. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I was told it would be next day delivery and I still have not recieved my order nearly a week later.”

Helpful Report

Posted 3 years ago

Hi Hayley, Thanks for letting us know of the delays which you have experienced with your delivery. I was sorry to learn of this issue. Rest assured we hold very close communication with our courier partners and I do know that one of my Leadership Team from Customer Services is working hard with our courier partners to resolve your issue. Please accept my sincere apologies for the delays which have occurred. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Payed next day delivery, two days later no parcels, emailed the customer service twice still not reply, and unable to track my parcels, very annoyed as I spent a lot on this website…”

Helpful Report

Posted 3 years ago

Hi Chanice, Thanks for your comments regarding the delivery of your parcel. Having had the opportunity to investigate your comments I can confirm there was no payment by yourself for next day delivery - this was free of charge. I was pleased to learn one of my Leadership Teams contacted you regarding your issue and is currently in regular dialogue until your parcel is successfully delivered. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a tower microwave just 15 months ago hardly used stopped heating up but nope tower can’t help so I definitely won’t be purchasing tower again and now my kettle/toaster and all matching stuff I’ve bought no good as I won’t be spends £100’s pounds for 15 months usage lesson learn”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for your review and comments made about your recent contact with our Customer Services Team. I was sorry to read these comments. All of our products are supported by a 12-month warranty with the option of all of our customers to extend this warranty period free of charge by up to another 2 years - we were sorry that you didn't take up this option. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to discuss your enquiry further with you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,563 reviews