Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,559 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,559 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Cottrell

T Tunal

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t get the control panel to light up . So can’t work the oven”

Helpful Report

Posted 2 years ago

“Used the tower model T17087 3 time,s now all it does is trip the electric so am not able to use.”

Helpful Report

Posted 2 years ago

“Rotisserie bar missing. Contacted company, not helpful at all. Very poor customer service.”

Helpful Report

Posted 2 years ago

Hi Joanne, I was disappointed to read your review about the missing Rotisserie bar from your Tower Air Fryer. In a bid to resolve your enquiry fully, one of my Leadership Team from Customer Services will be contacting you within the next 24 hours. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fan in the 10 in 1 air fryer oven stopped working after a couple of weeks Had no reply from customer service for several days now Totally out of pocket and not impressed with customer services”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for your message regarding the fault which has occurred with your Tower Air Fryer. I was sorry to learn of your issue. Within our acknowledgement of your message to us we did provide an indication of when we would respond to you, and I can confirm we have replied to you within this timescale. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“After only 2 uses the air fryer has stopped working. Customer service hasn’t responded and I can’t find a number for them to be able to speak to someone”

Helpful Report

Posted 2 years ago

Hi I was disappointed to read your review about the service offered from Tower. I can confirm safe receipt of your messages regarding your Air Fryer - upon sending your messages you will have received an acknowledgement confirming the timescales of when we would provide a response to you by. In addition, our Customer Services Team do handle calls from our customers - the contact number for our Customer Services Team is available within your Instruction Manual. We have responded to your messages today and very much look forward to resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Sensor bin broke after a year. Emailed already twice to the customer service with no response. Very poor communication”

Helpful Report

Posted 2 years ago

“Placed an order 6 days ago and no update on when will receive my order even though the website said within 5 days. I did receive an email two days ago thanking me for my inquiry and asking me to rate Tower on their response to my query which i never made? Waiting for a response to my email sent today asking for an update on my order but have received a response stating they will get back to me within 7 working days. VERY POOR SERVICE”

Helpful Report

Posted 2 years ago

Hi Natasha, Thanks for taking the time to leave your comments about your recent order experience from Tower. I was sorry to read your comments that your recent experience wasn't as smooth as expected. Across the last week we have been making some changes to our Tower website - sadly your order was impacted during the change period whereby no order confirmation was communicated to you. Having checked your order, I can confirm this was dispatched and delivered to you yesterday (Wednesday 12th October) One of my Customer Services Leadership Team has been in touch with you today to confirm your delivery. It only leaves me to apologise for the inconvenience caused. Rest assured the minor teething problems have been resolved and you will see a much-improved customer experience should you visit our Tower website in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought tower kettle and toaster. Kettle after 2 weeks of use the inside coating started to peel. Response received after 2 weeks and that was after i chased my first email. Poor mistrusting response from customer service requesting to cut the cord and send a pic then they will send replacement.”

Helpful Report

Posted 2 years ago

“Unable to contact anybody about a broken product under warranty. No telephone number to ring, just an email addr nobody responds too.”

Helpful Report

Posted 2 years ago

Hi Christopher Thanks for your review regarding Tower Customer Services. I can confirm we have safely received your messages - we do mention on our acknowledgement to avoid sending multiple messages to our Customer Services Team as only hinders our efforts in resolving your enquiry in a timely manner. One of my Leadership Team has contacted you today to start the resolution of your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely shocking! NO air fryer delivered, no one to contact and NO flipping refund!!! Had my £140 for two weeks now and still none the wiser what’s going on. Going to take this matter further now as diabolical service. Should be ashamed of themselves!”

Helpful Report

Posted 2 years ago

Hi We were disappointed to read your comments about your delivery experience with Tower. Our courier partners deliver 1000's of parcels to our customers every day. When a customer disputes delivery as in your case we always endeavour to resolve the enquiry quickly and efficiently. As a result of your circumstances, we did request the completion of a proforma confirming no parcel has been received. Once this proforma was received in a legible format we took steps to issue your refund which will be received in full soon. It only takes me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Returned Air fryer 10in1as advised and was informed a refund would be issued between 7-10days! Three weeks later still no refund nor acknowledged my emails. Really not acceptable customer service will have to be esculated via paypal”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about the return of your Tower Air Fryer. Having had the opportunity to investigate your enquiry I can confirm your refund was processed within the 7-10 days we mentioned in our communication. Please accept my sincere apologies for any inconvenience caused. Should you have any outstanding issues regarding this enquiry, or any other matter please feel free to contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 2 years ago

“The picnic hamper arrived damaged and generally in incredibly poor condition with visible and messy plastic cable ties, holes in the interior lining and broken and scuffed bits of wood. I returned it weeks ago and have not received a refund.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your valuable comments about your recent experience regarding the return of your Picnic Basket. I was sorry to read that your experience was not as expected. One of my leadership Team is providing an update to you within the next 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Still not received”

Helpful Report

Posted 2 years ago

Hi Samantha, Thanks for taking the time to notify us of the delay in your delivery. Our courier partners deliver 1000's of our customers parcels every day. Sadly there has been an issue with your parcel which we are investigating. Your enquiry is being handled personally by one of our Customer Services Team (Lauren) and she will be in touch soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted Tower two weeks ago as I was given a gift of a completely useless two plate stove - it heats to a certain temperature and then turns off so it took 15 minutes to sort of cook an egg! So far I still have no response. Rubbish product and terrible service.”

Helpful Report

Posted 2 years ago

Hi Anne, Thanks for taking the time to leave your comments regarding your Tower product. I was sorry to read your comments - rest assured all of our products are supported by a 12 month warranty in the rare event that a fault occurs. One of my Customer Services Leadership Team has written to you and we await further information to fully resolve your enquiry. Once again please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“Can’t get through to them to ask why the release button to separate the fryer from the basket isn’t working so will have to send it back”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. I was disappointed to read your comments as when you attempted to call our Customer Services Department was closed. We have safely received your email communication and one of my Leadership Team will be in contact shortly. It only leaves me t apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“My Tower pressure cooked exploded in March 2022! Thankfully no person was hurt but it caused extensive damage to my kitchen. I have been dealing with Customer Service for almost 6 months and it has been absolutely awful. Nothing has been done to help me. They are using stalling tactics saying they have an ongoing investigation. I am considering asking a solicitor to get involved. I am a widow over 70 and this has been sk stressful! I have used their pressure cookers for years and trusted this company but they have let me down very badly.”

Helpful Report

Posted 2 years ago

Hi Hadda, Thanks for taking the time to leave your comments about your ongoing enquiry with your Pressure Cooker. I was disappointed to read that you feel Tower are using stalling tactics relating to your enquiry - this is certainly not the case. Your enquiry is being handled with the utmost focus. I have arranged for one of my Leadership Team to contact you during week commencing 3rd October to provide an update for you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Crisper arrvd damaged with no spindle and locking screw, disappointing!”

Helpful Report

Posted 2 years ago

“Can you please tell me when I’m going to get my money back? Awful experience .. dreadful customer service and awful communication. I returned an air fryer to Tower on 9th September, 2 weeks later, on the 23rd September I still don’t have my money back. I have tried to email customer services, but the automatic reply stated they would reply within 7 days. All I have been told is that “I was informed by email that the money would be returned within 5-10 working days and the time period to refund my money is still within the legal timescale.” They said they can legally hang onto my money for 14 days. My item has been with them for 2 weeks how can it possibly take so long to process a refund? I cannot believe it can take so long, it’s a nightmare. I’ve tried to speak to admin who process refunds but was told they don’t talk to customers! The 2 agents I’ve spoken to couldn’t even find that the item had been returned until I gave them tracking information, it’s a total shambles. Also, they would not arrange collection for me, so I had to drive 20 miles round trip to take it to a shop, I am Disabled and had to ask for help getting the item in the car and then help again getting it into the shop. The shop keeper was shocked that Tower had not arranged this for me via Evri. I am still £140 out of pocket, I will never use this company again. L.Homer”

Helpful Report

Posted 2 years ago

“No communication. No order received. No emails answered just took my money and that's it .2 weeks. It's poor. Probably won't use this company again”

Helpful Report

Posted 2 years ago

|Hi Julie, Thanks for your valuable comments about your recent contact with Tower Customer Service As part of our customer engagement strategy I would like to respond and provide a balanced view. Having had the opportunity to investigate your enquiry I can confirm that the difficulties faced with the delivery of your order was as a result of the incomplete address being provided at the point of ordering. Addressing your concerns about no emails being answered our records indicate only one message was received which has been responded to. From the information you provided to assist with our enquiries the previous messages you forwarded were to a 'NO REPLY' email address and not our Customer Services Contact. I trust this clarifies all points raised within your review and I must offer my apologies for any inconvenience you feel may have been caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought an airfryer yesterday with the next day delivery. Money have been taken from my account but I haven't received any confirmation. Can I get an update please?”

Helpful Report

Posted 2 years ago

Hi Juliana, Thanks for your valuable comments regarding your order experience. I was surprised to read your comments as this was the first instance we were made aware you had a query with your order. Having investigated your query I can confirm you order was received after the cut off for next day delivery. (noon cut off for next day delivery) Your order has been processed today and is now with our courier partners ready for delivery to you on the next working day of Tuesday 19th September. I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,559 reviews