Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,979 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,979 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cooks and uses ok as a 5 in 1. The light has blown. Unable to change, but looking on u tube, its a complete strip down. Not good.”

Helpful Report

Posted 7 months ago

Hi Roger Many thanks for your review of your Tower Air Fryer We were sorry to read about the issue with the bulb. Our Customer Services Team are the experts with our products and we are readily available to help with any enquiry. We always advise our customers to contact us directly and avoid using external media channels. I have arranged for one of our Team to contact you to help with your enquiry - in the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 7 months ago

“Good, but difficult to see the different symbols due to small size. Simple and effective for my Teenager to make quick snacks instead of using my gas oven. The online 3 year warranty is another bonus as well.”

Helpful Report

Posted 7 months ago

Hi Lisa, Thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments which allow us to continually improve our products and services. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Symbols far to small to read clearly perhaps have a different colour for them and slightly larger..”

Helpful Report

Posted 7 months ago

Hi Jean, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we love hearing our customers thoughts and suggestions about how we can improve our products and services. Rest assured your valuable comments have been noted. Our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 7 months ago

“Nice little griddle legs could be little more stronger but does cook nicely once it's heated up”

Helpful Report

Posted 7 months ago

Hi Julia, Thanks for your comments about your Tower product. Here at Tower we love hearing from our customers about how we can improve our products and services. Rest assured your comments have been noted and passed across to our Product Development team. Should you need any assistance in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“All round excellent product”

Helpful Report

Posted 7 months ago

Hi Many thanks for taking he time to leave your valuable comments about your Tower product. We hope you visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“I have had my cooker for about a year very pleased with it but the light has stopped working on the viewer can someone please tell me where the bulb is and how to replace it thank you”

Helpful Report

Posted 7 months ago

Hello, I was sorry to read your comments about the issue which has occurred with your Tower product. I have arranged for one of our Customer Services Team to contact you within the next 48 hours - in the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Has taken a little while to gain confidence but on the whole enjoy produce. Instructions not very clear for 1st timers but lots of info on web and trial and error.”

Helpful Report

Posted 8 months ago

Hi Many thanks for your comments about your Tower Product. Here at Tower we understand new products may take a little time to get accustomed to but please be assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“After a long time deliberating and read reviews I purchased the TowerT17076. There is much to learn! I was disappointed that there was no recipe book if any sort in it. A friend had bought a simpler model and got a small booklet of recipes. Mine had nothing at all😢”

Helpful Report

Posted 8 months ago

Hi Sue, Many thanks for taking the time to leave your comments as well as choosing Tower for your valuable order. One of my Customer Services Team will be contacting you very soon to understand the nature of your enquiry. In the meantime please accept my apologise for any inconvenience which may have occurred. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Bought a VORTX T17061BLK 8 months ago and has been great to use but lately the orange heat indicator goes out during cooking...I have to turn it off and on several times to get it back on...”

Helpful Report

Posted 8 months ago

Hi Lorraine, Many thanks for your comments about your Tower Air Fryer. Our products are supported by a warranty to provide our customers with peace of mind in the rare event an issue may occur. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 8 months ago

“It is taking me some time to get used to it. The drawers are very small. There are not enough recipes in the user booklet.”

Helpful Report

Posted 8 months ago

Hi Pam Many thanks for your valuable comments about your Air Fryer. Here at Tower we appreciate new products do take time to get used to but please be assured our Customer Services Team are always available to assist. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Machine does its job quite nicely but the light on the indicator board it's not bright enough. Overall I'm very happy with my purchase.”

Helpful Report

Posted 8 months ago

Hi James Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer. We were delighted to read how happy you were with your product. I will arrange for one of my Leadership Team to contact you regarding the issue with your indicator light. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“The plate I received was not the same as shown in the advert.”

Helpful Report

Posted 8 months ago

Hi Many thanks for taking the time to leave your comments. I was sorry to read that your product was not expected. I have arranged for one of my Leadership Team to contact you very soon to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Well made twin basket air fryer,good price 3 year warranty. The only problem with the air fryer is the display/icons or difficult to read, the display light is dim when setting up but when you press start the light becomes a lot brighter.”

Helpful Report

Posted 8 months ago

Hello Shirley Many thanks for your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers - should you have any enquiries in the future our Customer Services Team are readily available. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“I use this air frier daily, it simple and effective, great alternative to grilling and oven baking. It's only down side is that it's a little small for family use. I couldn't do without it now.”

Helpful Report

Posted 8 months ago

Hi Kevin, Many thanks for taking the time to leave your comments about your Air Fryer from Tower. We were delighted to read that you couldn't do with your Air Fryer now. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Very good”

Helpful Report

Posted 8 months ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again soon to see our fantastic range of products available. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Thought I'd try out an air fryer so opted for the 2ltr manual air fryer had it a month or so now cooked French fries rib eye steak pork chops and beef burgers all turned out fine. Its easy to clean only downside I have to remove the 4 rubber tabs as I find they come off easily when cleaning nearly lost 1 down the sink other than that it's ok maybe provide spare ones if this should happen”

Helpful Report

Posted 9 months ago

Hi Brian, Thanks for taking the time to leave your valuable comments about your Tower Air Fryer. It was great to read about the delicious meals you have cooked. Rest assured your suggestion has been forwarded to our Product development Team for consideration - if you do have any enquiries moving forward our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Only had the air fryer so only starting to get use to it.all the food I've cooked has been lovely can't wait to keep trying it”

Helpful Report

Posted 9 months ago

Hi Ang, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Our Air Fryers are so versatile and you can cook a number of delicious meals in them. Should you need any assistance our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Second kitchen item of this brand. So far so good. The item arrived quickly, thou I would have liked free delivery and not paid one.”

Helpful Report

Posted 9 months ago

Hi Nick, Thanks for your comments and being such a loyal customer of Tower. We hope you enjoy using your product and if you have any enquiries moving forward our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Good lightweight iron and convenient cord/cordless”

Helpful Report

Posted 9 months ago

Hi Many thanks for your kind words about your Tower product and indeed for choosing us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“I have a Tower Ceraglide iron in purple. The iron is very good and the flexibility of using corded and cordless very helpful. However I find the purple casing so dark it is often difficult to see the water level and I often overfill. Please make in clearer plastic covering the water gauge.”

Helpful Report

Posted 9 months ago

Hello, Many thanks for taking the time to leave your valuable comments about your Tower Ceraglide Iron. Here at Tower we love hearing our customers comments and suggestions about our products and services which allow us to continually improve these areas. Rest assured your comments have been forwarded to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 4,979 reviews