Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,553 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with vacuum.So far , so good. Good suction .Thank you.”

Helpful Report

Posted 1 year ago

Hello Mary Thanks for your wonderful comments about your Vacuum Cleaner from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“serves its purpose so good value for miney”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 1 year ago

“Great little iron, separates into a cordless easy enough. The only issue is the steam button sticks down and it stays there for ages.”

Helpful Report

Posted 1 year ago

Hi Paul, Many thanks for taking the time to leave your valuable comments about your Steam Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“What a great machine can cook most foods and quite a good time.”

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Posted 1 year ago

Hello Mr GLDyer Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Vl20 pet is a nice vac, but can't get hold of spare filters. Why does it mean that I have to buy a new vac when the filters are worn out. Even the best filter needs replacing sometimes.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your valuable comments. In a bid to help with your enquiry I have arranged for one of our Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant air fryer. Rotisserie too although chicken has to be small but makes delicious change. Could cut bigger one in two and truss it well. Sure is quicker than main oven if smaller quantities. Even a pizza fits in too Was a little concerned when I found some spots inside on base floor. Thought it was bit of food stuck but was lining coming away like 3 small dots. Took back to store after nearly a year of use and replaced immediately. Can’t fault that aftercare. So have a nice new shiny one and still under warranty for 2years !! Definately recommend this little oven/ air fryer Very easy to clean too. Only reason not 5 stars is will it happen again? Hope not.”

Helpful Report

Posted 1 year ago

Hi Thanks for your comprehensive review about your Air Fryer. Here at Tower we are proud of our product range and the supporting warranty which in the rare event a fault may occur provides our customers with peace of mind. I was pleased our retail partner who is responsible for the first years warranty resolved your enquiry for you. Keith - Group Customer Services Manager

Posted 1 year ago

“Is the 3 year warranty automatic or do you have to register for it??”

Helpful Report

Posted 1 year ago

Hi Laurence, Many thanks for your valuable order from Tower. I have arranged for one of our Customer Services Team to contact you to help with your registration. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great iron”

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Posted 1 year ago

Hi Gary Thanks for your 5 star comments about your Tower Iron. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“It's neat, operates well and in my opinion outstrips it's rival for value for money. Both my wife and I love the option to placed the baskets at different levels. We are very happy with our purchase.”

Helpful Report

Posted 1 year ago

Hi Ray Thanks for taking the time to leave your comments about your Tower product. We hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“It's smaller than I thought it would be but still ok. It's harder to clear than the single drawer one I already have. I can cook more than one thing in it. Early days yet still learning how to cook things in it.”

Helpful Report

Posted 1 year ago

Hello Pauline Many thanks for your review about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I'm new to Air fryers. I am delighted with the Air fryer,I would highly recommend them to family and friends.The only downside to Air fryer is that the tuch buttons you have to press it a couple of times to get it to work I am getting the hang of it.”

Helpful Report

Posted 1 year ago

Hello Kenneth Many thanks for your kind words about your Tower Air Fryer. It was great to see how your Air Fryer has made a fantastic addition to your kitchen. Should you have any enquiries about the operation of your Air Fryer please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Working very well big enough for my family i recommend this air fryer”

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Posted 1 year ago

Hello Many thanks for your review and your recommendation of your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great oven, super easy to use. The huge volume of its alert beeps is the only negative!”

Helpful Report

Posted 1 year ago

Hello Margaret Thanks for your valuable comments about your Tower product. Rest assured should you have any enquiries please feel free contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 1 year ago

“Very satisfied”

Helpful Report

Posted 1 year ago

Hi We were delighted to read how satisfied you were with your Tower product. Please feel free to visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“The pans are a good weight and are performing very well. The only criticism is that the metal rimmed glass lids have trapped water that I can't remove.”

Helpful Report

Posted 1 year ago

Hi Daniel, Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we love hearing our customers feedback and recommendations. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Looks more attractive than my last window vac. Works well. Great for condensation on windows, clearing up a wet bathroom and washing windows. 3 year warranty a big plus.”

Helpful Report

Posted 1 year ago

Hi Clare Many thanks for your comments and indeed your valuable order for your window vac from Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“So pleased with my Air fryer. Very easy to use, easy to clean. Cooks food to perfection. Would be great if it came with a more detailed leaflet of timings for cooking.”

Helpful Report

Posted 1 year ago

Hi Susan Thanks for your review. Here at Tower we love hearing from our customers as to how we can further improve our products and services. Rest assured your recommendation has been noted. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“I really like this Microwave and is very well priced.”

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Posted 1 year ago

Hi Moira Many thanks for taking the time to leave your 5 star comments about your Microwave from Tower. We hope you enjoy using your Microwave - should you have any questions please feel free to contact our Customer Services Team Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“My oven broke down and i didn't know what to do so a friend of mine brought in an air fryer called Tower Air fryer and that changed everything to better. I still haven't used my oven yet.”

Helpful Report

Posted 1 year ago

Hello Pat Thanks for your kind words. Everyone here at Tower HQ was delighted to read your friend purchased an Air Fryer from ourselves. Should you have any enquiries please feel free to contact us. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great purchase for the price! It does the job. Able to put in cupboard if not in use. So is not taking the space everywhere. The meat takes longer than it’s written in instructions unfortunately. Drawers has wobbly fit when you open while it’s on to check food. I think it’s heat but returns back to normal when off. Otherwise I can’t complain about that at all. Would buy again if I have the option!”

Helpful Report

Posted 1 year ago

Hello Iva, Many thanks for taking the time to leave your valuable comments about Tower product. Rest assured our Customer Services Team are always available to provide help and support in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,553 reviews