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Swimming Pool Chemicals Reviews

4.8 Rating 4,996 Reviews

97 %

of reviewers recommend Swimming Pool Chemicals

Company Reviews

Product Reviews

4.8

Based on 4,996 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swimming Pool Chemicals:

swimmingpoolchemicals.co.uk is part of Total Pool Chemicals, one of the UK's leading suppliers of leisure pool and spa chemicals. We have been supplying speciality chemicals and technical expertise to many of the country's busiest pools since 1988. In 2001 we founded swimmingpoolchemicals.co.uk to bring our competitive prices and plain-talking problem solving skills to the domestic customer. We aim to sell you the best quality products at competitive prices and provide help and advice without technical jargon.

Swimming Pool Chemicals 5 star review on 20th March 2024

Swimming Pool Chemicals 5 star review on 21st November 2023

Swimming Pool Chemicals 5 star review on 21st November 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chlorine tablets are no longer in the large tablets as they were before, so will probley have to go else were for future orders.”

Posted 2 months ago

Hi thank you for your feedback. Unfortunately it is not possible to procure the 500g tablets from our supplier anymore.

Posted 2 months ago

“Very hard to order on line- however chemical always arrive quickly once I’ve Managed it- they very helpful on phone tho”

Posted 7 months ago

“While a quick and accurate delivery, the top of one of the 5kg plastic buckets was fractured.”

Posted 9 months ago

“Good product range but only one shipping option, which was efficient but expensive. I’d rather have cheaper shipping options.”

Posted 9 months ago

“Quality of service is speedy and excellent. Their pricing is extremely competitive, However, I have a concern about their 200g Chlorine tablets. See below”

Posted 11 months ago

“Products good, but let down by who they use for there deliveries. Should be next day but took 10 days. Apparently they can only use DHL”

Posted 11 months ago

“Normally very efficient and competitive on price, quick delivery. Had one issue with an item purchased and took three calls to them to resolve, no one having got back to me when promised.”

Posted 1 year ago

“I cannot realy comment as i have not yet received the goods. They are stuck in DHL's delivery point. they say i will get them tonight!!!”

Posted 1 year ago

“Great company with super fast delivery”

Swimming Pool Chemicals 3 star review on 30th August 2022

Posted 1 year ago

“I thought I had ordered 1 x alkalinity builder and 1 x pH increaser but I received 2 x pH increaser. Could you check please as I remember selecting one of each. I therefore still require the alkalinity product”

Posted 1 year ago

Hi David Thanks for your review. I have checked your recent order and you ordered 2 x 20kg pH increaser. If you wanted to return one, we could do an exchange for an alkalinity builder. The exchange cost is £14.50. Please confirm if you would like us to arrange the exchange for you. Kind Regards Swimming Pool Chemicals

Posted 1 year ago

“Ease of order and dispatch was good, just problem with product.”

Posted 1 year ago

“I have only just received them. They were thrown into the wrong garden by the delivery driver. The plastic case has been damaged I have not used the product yet. Not happy with delivery”

Posted 1 year ago

“i thought the postage and package was rather expensive considering how light and small our order was. Also the delivery was made to the porch of a neighbour 100metres away up our steep lane. then I received a photo of the parcel in the neighboursopen porch. We were in that morning and have a very loud door bell”

Posted 1 year ago

Hi, thanks for your review. We're sorry to hear that you were unhappy with our delivery charge this time. Unfortunately, as we can only use DHL to send all our chemicals out, this is what their standard charge is for postage per parcel so we have no choice on this I'm afraid. I'm also sorry that the parcel was left with one of your neighbours, and I can pass this on to them as feedback. Many thanks, Swimming Pool Chemicals

Posted 1 year ago

“Excellent service brilliant price too”

Posted 1 year ago

“I have used swimming pool chemicals for a few years now and find the products a good standard good quality and overall good delivery service I feel the cost has increased and of delivery charge high especially when my order was £74 if iI went direct to jacuzzi direct I would get cheaper and delivery free with order over £50 Which I feel this may sway my ordering next time kind regards Stephen Kenyon”

Posted 1 year ago

Hi Stephen, Thanks for your review. We try to keep our prices as low as we can. However, due to price increases from our suppliers, as well as the supply shortage of chlorine, we have unfortunately had to increase our prices. We have also had to increase the delivery charge to cover the costs from our courier company. Should the market change in the future, we will revisit our prices accordingly. Kind Regards, Swimming Pool Chemicals

Posted 1 year ago

“The delivery was much slower than usual. It has always been so quick in the past. Judging by the messages I received I believe this was due to the courier rather than your despatch end, but thought you should be aware. Otherwise all good”

Posted 1 year ago

Hi Jonathan, Thanks for your review, and sorry to hear you were unhappy with the delivery service. Our delivery is usually 1-2 working days, with 95% of orders delivered the next day. Occasionally, delivery can take longer due to courier delays, which is unfortunately out of our control. We pass all delivery feedback over to our courier, to hopefully reduce delays in the future. Kind Regards, Swimming Pool Chemicals

Posted 1 year ago

“The chemicals are great and I’ve ordered them before … but the delivery was poor. Expected delivery 14 April .. actual delivery 19 April with no explanation or apology”

Posted 2 years ago

Hi, thank you for your review and we are sorry to hear you are unhappy with the delivery service this time. I have looked into this for you and unfortunately as you ordered after our 3pm cut off for same day dispatch on Wednesday 13th April, your order wouldn't have been dispatched until Thursday 14th. Our standard delivery is 1-2 working days so with the bank holiday weekend, it will have been expected delivery either Tuesday 19th or Wednesday 20th so this was in fact delivered on time by DHL. Kind regards, Swimming Pool Chemicals

Posted 2 years ago

“Very good delivery time but wrong item delivered, asked for chlorine shock and received oxyshock!”

Posted 2 years ago

Hi, we're sorry to hear you're unhappy with your order but unfortunately, we've checked and you have ordered oxy shock 2kg so we have sent this. If you would like to return this please get in touch via email and we will happily exchange this for you. Many thanks, Swimming Pool Chemicals

Posted 2 years ago

“Delivery very prompt and overall good value but disappointed that prices quoted on website were VAT free and that VAT is only added at check out - rather underhand I thought when trying to compare prices with other sites”

Posted 2 years ago

Hi, thanks for your review. We are very sorry to hear this, the website should only ever show prices including VAT so we will ask our technicians to have a look into why it may be showing ex VAT prices for you. Kind regards, Swimming Pool Chemicals

Posted 2 years ago

“The products and delivery are great - but SPC *really* need to reduce packaging and make it more sustainable.”

Posted 2 years ago

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Swimming Pool Chemicals is rated 4.8 based on 4,996 reviews