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Swimming Pool Chemicals Reviews

4.8 Rating 5,012 Reviews

97 %

of reviewers recommend Swimming Pool Chemicals

Company Reviews

Product Reviews

4.8

Based on 5,012 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swimming Pool Chemicals:

swimmingpoolchemicals.co.uk is part of Total Pool Chemicals, one of the UK's leading suppliers of leisure pool and spa chemicals. We have been supplying speciality chemicals and technical expertise to many of the country's busiest pools since 1988. In 2001 we founded swimmingpoolchemicals.co.uk to bring our competitive prices and plain-talking problem solving skills to the domestic customer. We aim to sell you the best quality products at competitive prices and provide help and advice without technical jargon.

Swimming Pool Chemicals 5 star review on 20th March 2024

Swimming Pool Chemicals 5 star review on 21st November 2023

Swimming Pool Chemicals 5 star review on 21st November 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

Swimming Pool Chemicals 5 star review on 22nd July 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've made my feelings plain already:USE A DIFFERENT COURIER! I exempt the delightful, helpful Karen from the negativity.”

Posted 7 months ago

Hi Greg Thank you for your review. Unfortunately we are limited to the couriers we can use, as the majority are not able to ship chemicals for us. Kind Regards Swimming Pool Chemicals

Posted 7 months ago

“Poor delivery packaging. Due to the way it was packaged the weight of the 2 tubs on top broke the lid of the larger PH Increaser. Now I do not have a way to store the PH Increaser.”

Posted 9 months ago

“I would not have ordered if I had known that their prices are ex vat but this is not revealed until check out even though all customers are domestic. Freels dishonest and will not use them again”

Posted 10 months ago

Hello Thank you for your review, however all of the prices shown on our website include VAT. There are no hidden charges. The total price is shown in the top right corner when you click on your basket, before you proceed to the check out. Kind Regards Swimming Pool Chemicals

Posted 10 months ago

“Awful delivery time waited two weeks for some chemicals.”

Posted 11 months ago

Hi John Sorry to hear that there has been delays with you receiving part of your order, DHL have confirmed that they struggled to find the address due to the incorrect postcode being entered when the order was placed, this has now been corrected and rescheduled for delivery. Kind Regards Swimming Pool Chemicals

Posted 11 months ago

“Still not received the goods there is nothing to review why waste my time”

Posted 11 months ago

“Still waiting for the delivery!”

Posted 1 year ago

“I HAVE NOT RECEIVED MY ORDER AND I CAN'T FIND A NUMBER TO CONTACT YOU 😕”

Posted 1 year ago

Hi Marion Sorry to hear that you are still waiting for your order to arrive. The tracking shows that the driver was unable to access the delivery address and the parcel has been placed into the hold bay. I have contacted DHL and asked for them to reattempt delivery again tomorrow. Apologies for the delay and the inconvenience this has caused. For future reference our contact number can be found at the bottom of our website, under 'contact us'. Kind Regards Swimming Pool Chemicals

Posted 1 year ago

“I would love to write a review about Swimming Pool Chemicals but unfortunately, I am unable to do so because I am still waiting for the arrival of the order. DHL informed me that the parcel was delayed last Friday, I sent them an email inquiring about the progress of the delivery 3 days ago and I am still waiting for a response to my inquiry!”

Posted 1 year ago

Hi Andrew Thanks for your feedback and sorry that you have yet to receive your order. Unfortunately once the order leaves our warehouse and is with the courier, it is out of our control. We have received this parcel back into our warehouse today as DHL were unable to locate the delivery address, we have sent an email to your email address to inform you and ask for more information, so that we can send the order out again and ensure delivery is successful this time. If there are any issues with the delivery, I would advise contacting us rather than DHL, so that we can sort it out straight away for you. Please accept our sincere apologies for the inconvenience.

Posted 1 year ago

“Not received yet!!”

Posted 1 year ago

Hi Daniel Sorry to see you are still waiting on your parcel. I have contacted DHL to see what the delay is on their end, and to ensure it is successfully delivered today. Apologies for the inconvenience caused. Kind Regards Swimming Pool Chemicals

Posted 1 year ago

“Where are my products?”

Posted 1 year ago

“Would be grateful if you could send as per order & if you can’t ask if I want what you think I should have please 👌”

Posted 2 years ago

Hi, we are sorry to hear this, please can you contact us at sales@swimmingpoolchemicals.co.uk to let us know what you have received so we can get this sorted for you. Many thanks, Swimming Pool Chemicals

Posted 2 years ago

“Delivery very poor. Parcel left in the rain in middle of drive, despite clear alternative instructions. Product as expected if it survived.”

Posted 2 years ago

Hi, we are very sorry to hear about the delivery service of DHL on this occasion. We will be sure to pass these comments on to them. Kind regards, Swimming Pool Chemicals

Posted 2 years ago

“Submitted and paid for an order for a pool pump. The next morning i received an email from pay pal with a refund. I called swimmingpoolchemicals to ask what was happening and was told the item was not in stock. There was no email from the company to notify me, i had to call them to ask what happened to my order. This was my first order with them. I won't use this company anymore for my pool purchases.”

Posted 2 years ago

“You sent the wrong free gift and have made no attempt to correct the situation. Like it or not the free gift sets you apart from your competitors but there is little value in trading with you if you can't send the gift your customer has chosen. Yes, no doubt you do run out of stock from time to time but you should promise to send the right gift when the stock is replenished instead of fobbing the customer off with something he doesn't want.”

Posted 2 years ago

“I was pay for next day delivery but my parcel was delivered 3 days after im very disappointed!!!!!!!!!!!!!!!!”

Posted 2 years ago

“Shock Chlorine supplied this year is different to last year, it is powdery not granular and we have used double the quantity we would normally use. With 30 + years of opening the pool, I am experienced enough to make this comment. Really poor value for money this year, I have switched to a Cardiff supplier. I would be happy to talk to you if you'd like to gt in touch Julianne Coates”

Posted 2 years ago

“Not yet received order”

Posted 2 years ago

“Outer packaging seemed intact. Goods inside were received in a damaged condition. I reported this to Swimming Pool Chemicals with photos of damaged goods. They replied that it must have been the couriers doing and was not their problem. Disgraceful customer service.”

Posted 3 years ago

Hi, thank you for your review, we are very sorry for the condition this tub arrived in. We would never intentionally send anything out damaged, we are very lucky to have good warehouse staff. Occasionally things can get damaged by the courier in transit passing from depot to depot and when this happens they have repacked it and sent it on. We can only apologise for the inconvenience this has caused you.

Posted 3 years ago

“The product was dropped off at the wrong house. It was dropped off at No. 29 when we are No. 35”

Posted 3 years ago

Hi, thanks for your review. We are really sorry to hear this and hope it didn't cause you too much trouble! We will pass this onto the courier DHL so they can inform the driver. Kind regards, SPC

Posted 3 years ago

“Not your fault, but DHL still has not delivered my order!”

Posted 3 years ago

Hi, thanks for your review. We are sorry to hear that DHL haven't delivered your parcel yet, I have contacted their customer services for an update and will email you as soon as they come back to me. Many thanks.

Posted 3 years ago

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Swimming Pool Chemicals is rated 4.8 based on 5,012 reviews