Swimming Pool Chemicals Reviews

Name: Swimming Pool Chemicals
Rating: 4.84

4.8 Rating 5,837 Reviews

96 %

of reviewers recommend Swimming Pool Chemicals

4.8

Based on 5,837 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Swimming Pool Chemicals:

swimmingpoolchemicals.co.uk is part of Total Pool Chemicals, one of the UK's leading suppliers of leisure pool and spa chemicals. We have been supplying speciality chemicals and technical expertise to many of the country's busiest pools since 1988. In 2001 we founded swimmingpoolchemicals.co.uk to bring our competitive prices and plain-talking problem solving skills to the domestic customer. We aim to sell you the best quality products at competitive prices and provide help and advice without technical jargon.

Visit Website

Swimming Pool Chemicals 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally I find the service very good, certainly fast. However, on my most recent acquisition I was sent ph increaser not reducer.”

Helpful Report

Posted 6 years ago

Hi, thanks for your review, we are sorry to hear about the packing error. If we're informed of any discrepancies we always rectify straight away. If you could send us an email and we will organise an exchange for you. Many thanks!

Posted 6 years ago

“Chemicals arrived as described. Was promised a free gift for spending over £40, but did not get provided with an opportunity to choose, very misleading. Would probably use amazon in future as the kits you can purchase through them are much more convenient, delivery is most likely faster with prime too.”

Helpful Report

Posted 6 years ago

Hi Zac, thanks for your review. On some devices the security pop up blockers block our free gifts selection window from showing but this doesn't mean you can't have one! I'll send you an email so you can choose the one you'd like and we can send out for you. As for the kits on Amazon, I'd double check what you are getting as a lot of places are selling them with less quantities so it may not be as good a deal as what they are advertising. Plus with Amazon, you don't get the chemical advice which we are able to give as we are swimming pool specialists. Our delivery is next day. Hope that helps, Kind regards, Jayne

Posted 6 years ago

“Website did not indicate that the product was out of stock, still not received”

Helpful Report

Posted 6 years ago

“I haven’t received my order yet and no email to let me know when it’s coming.”

Helpful Report

Posted 6 years ago

“You forgot to send my free pack of replacement butterfly clips. Please recommend for other people not to order 20 kg. of chlorine tablets as they are too heavy for old people.”

Helpful Report

Posted 6 years ago

“Raised a query with SPC re. delivery issue (had a delivery notification by text which didn't materialise). Awaiting response on this, although recognise couriers are a third party.”

Helpful Report

Posted 6 years ago

“An item was delivered not ordered or paid for. It would have been easy to have retained item unnoticed and unpaid for However I reported this for it to be and was returned A thank you from you would not have gone amiss”

Helpful Report

Posted 6 years ago

“Order arrived late this time ordered on Tuesday arrived on Saturday”

Helpful Report

Posted 7 years ago

“The despatch service is very good, but if you place an order within the allotted timescale on a Friday, I think that standard delivery should include a Saturday delivery at no extra cost. Having to wait until the following Monday is not good enough. When Pool chemicals are required, it often involves a timely treatment to the Pool. Having to wait two further days is really not good enough.”

Helpful Report

Posted 7 years ago

“The service was fine except I think there was a mistake in the order.”

Helpful Report

Posted 7 years ago

“The ordering is excellent but the delivery service is not up to standard they seem to drop the parcels of anywhere without checking that they have the correct address”

Helpful Report

Posted 8 years ago

“If you have forgotten your password it is hard to log in”

Helpful Report

Posted 8 years ago

“The delivery arrived several days late and the free gift was not included.”

Helpful Report

Posted 8 years ago

“This rating is low because UK Mail did not do the next day delivery as scheduled. It was far from an efficient next day service!”

Helpful Report

Posted 8 years ago

“next day delivery actually took 2 days”

Helpful Report

Posted 8 years ago

“One item was cracked - emailed customer service - no reply!”

Helpful Report

Posted 8 years ago

“All worked out well, but I had asked for it to be delivered on Wednesday as nobody was in on Tuesday. Luckily the driver was able to get in so no problems, also the delivery came on two days and I did not know this was happening and so assumed part of the order had been missed. all well in the end!!”

Helpful Report

Posted 8 years ago

“For the first time ever since using your site the delivery service failed to follow instructions and didnâ€™t leave the box where Iâ€™d asked them to. They then delivered again several days later. Have you changed courier?”

Helpful Report

Posted 8 years ago

“Product comments are of course based on previous orders. Delivery has improved with different carrier with advice on delivery time - though something messed up with this order as 1 package came 'next day' but the other package came the day after.”

Helpful Report

Posted 8 years ago

“I find your website very difficult to navigate when buying more than one or two products.”

Helpful Report

Posted 8 years ago

Swimming Pool Chemicals is rated 4.8 based on 5,837 reviews