Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,030 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and helpful service”

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Posted 2 years ago

Thank you for the amazing feedback, Caroline!

Posted 2 years ago

“Our contact (Charlotte) ensured the process was easy and the product was made as required. Great quality and great service. The product even arrived earlier than anticipated”

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Posted 2 years ago

We always aim to surpass our customers' expectations, so we're delighted to read this! Thanks for the great review and we look forward to working together again on another order soon.

Posted 2 years ago

“Very fast and efficient service by the team, our order was processed much quicker than expected and the end product quality was great.”

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Posted 2 years ago

Thanks for the great review, Matthew! We look forward to working with you on another order soon.

Posted 2 years ago

“Very efficient service and a fast turn around.”

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Posted 2 years ago

Hi Pat - thanks for the fantastic 5* review! We hope to work with you again soon.

Posted 2 years ago

“The team was very helpful in organising the fridge magnet print with our design. And the magnets we received were just as great as we expected. We have used the company again and will not change it.”

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Posted 2 years ago

Thanks for the wonderful review, Teodora! We're delighted to hear you're pleased with your magnets and look forward to working with you again soon.

Posted 2 years ago

“Really positive experience with Total Merchandise. I had not used the website before, but was easy to select product and upload our logo to their site. I received proofs back within 24-48 hours and requested a small change on the one product, again easy to do and received further proofs that same day. The order was easy to place and the delivery time was super quick. Would absolutely use Total Merchandise again!”

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Posted 2 years ago

Hi Katie, thanks for the amazing review! We're so glad to hear you found your TM experience a breeze and look forward to working with you on another order soon. Thank you!

Posted 2 years ago

“Robyn went above and beyond to ensure that our items were delivered before our event. The quality was perfect. no complaints and very happy.”

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Posted 2 years ago

Thanks for the amazing feedback, Craig! We're so glad you had a great experience with us and hope to work with you on another order soon.

Posted 2 years ago

“Great communication with my rep. Speedy delivery and excellent product. Very pleased with the results.”

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Posted 2 years ago

Thank you for the wonderful review!

Posted 2 years ago

“Excellent customer-friendly service.”

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Posted 2 years ago

Thanks for the great review, Ernesto!

Posted 2 years ago

“Great service, easy to order and fantastic product”

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Posted 2 years ago

Thanks for the 5* review, Regan - we look forward to working with you again soon!

Posted 2 years ago

“Great product, delivered on time. Excellent communication from initial enquiry to delivery of order.”

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Posted 2 years ago

Thanks for the lovely review, Clive!

Posted 2 years ago

“A great individual service from a real person who manages your order. Excellent communication throughout the ordering process. Very simple to do. Great end products too.”

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Posted 2 years ago

Hi Elizabeth, thanks for the amazing review! We're so glad to hear you enjoyed your Total Merchandise experience and look forward to working with you on another order soon.

Posted 2 years ago

“Excellent service and very helpful”

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Posted 2 years ago

Thanks for the amazing 5* review, Michelle!

Posted 2 years ago

“Fast, easy purchase”

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Posted 2 years ago

Thanks for the great review!

Posted 2 years ago

“Very helpful and responsive team. Thank you.”

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Posted 3 years ago

Thanks for the wonderful review!

Posted 3 years ago

“Always excellent service from Samantha Robbins - thank you! :-) Good prices, fab products, speedy delivery, free samples - what more could you need?”

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Posted 3 years ago

Hi Lynsey - thanks for the amazing review! We really appreciate it and look forward to working together again soon.

Posted 3 years ago

“Helpful staff and good quality goods for a very reasonable price.”

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Posted 3 years ago

Thanks for the great review! We hope to work together again soon.

Posted 3 years ago

“Brilliant service and products, highly recommend!”

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Posted 3 years ago

Thanks for the fantastic 5* review!

Posted 3 years ago

“Samantha, our account manager was amazing. We had an extremely short timeframe we needed the order to be processed and paid for by. This was not a problem. Total Merchandise were extremely efficient, right from the quote through to delivery. We would definitely consider ordering from them again.”

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Posted 3 years ago

Thank you so much for such an amazing review! We always strive to exceed our customers' expectations and are delighted to hear that we did exactly that. We hope very much to work with you on another order in the future!

Posted 3 years ago

“Great products and service, thanks.”

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Posted 3 years ago

Thanks for the wonderful review, Louise!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,030 reviews