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Total Merchandise Reviews

4.8 Rating 2,004 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

4.8

Based on 2,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Total Merchandise 5 star review on 7th March 2024

Total Merchandise 5 star review on 6th September 2023

Total Merchandise 5 star review on 1st August 2023

Total Merchandise 5 star review on 27th July 2023

Total Merchandise 5 star review on 20th December 2022

Total Merchandise 5 star review on 15th June 2022

77

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team was very helpful in organising the fridge magnet print with our design. And the magnets we received were just as great as we expected. We have used the company again and will not change it.”

Posted 1 year ago

Thanks for the wonderful review, Teodora! We're delighted to hear you're pleased with your magnets and look forward to working with you again soon.

Posted 1 year ago

“Really positive experience with Total Merchandise. I had not used the website before, but was easy to select product and upload our logo to their site. I received proofs back within 24-48 hours and requested a small change on the one product, again easy to do and received further proofs that same day. The order was easy to place and the delivery time was super quick. Would absolutely use Total Merchandise again!”

Posted 1 year ago

Hi Katie, thanks for the amazing review! We're so glad to hear you found your TM experience a breeze and look forward to working with you on another order soon. Thank you!

Posted 1 year ago

“Robyn went above and beyond to ensure that our items were delivered before our event. The quality was perfect. no complaints and very happy.”

Posted 1 year ago

Thanks for the amazing feedback, Craig! We're so glad you had a great experience with us and hope to work with you on another order soon.

Posted 1 year ago

“Great communication with my rep. Speedy delivery and excellent product. Very pleased with the results.”

Posted 1 year ago

Thank you for the wonderful review!

Posted 1 year ago

“Excellent customer-friendly service.”

Posted 1 year ago

Thanks for the great review, Ernesto!

Posted 1 year ago

“Great service, easy to order and fantastic product”

Posted 1 year ago

Thanks for the 5* review, Regan - we look forward to working with you again soon!

Posted 1 year ago

“Great product, delivered on time. Excellent communication from initial enquiry to delivery of order.”

Posted 1 year ago

Thanks for the lovely review, Clive!

Posted 1 year ago

“A great individual service from a real person who manages your order. Excellent communication throughout the ordering process. Very simple to do. Great end products too.”

Posted 1 year ago

Hi Elizabeth, thanks for the amazing review! We're so glad to hear you enjoyed your Total Merchandise experience and look forward to working with you on another order soon.

Posted 1 year ago

“Excellent service and very helpful”

Posted 1 year ago

Thanks for the amazing 5* review, Michelle!

Posted 1 year ago

“Fast, easy purchase”

Posted 1 year ago

Thanks for the great review!

Posted 1 year ago

“Very helpful and responsive team. Thank you.”

Posted 1 year ago

Thanks for the wonderful review!

Posted 1 year ago

“Always excellent service from Samantha Robbins - thank you! :-) Good prices, fab products, speedy delivery, free samples - what more could you need?”

Posted 1 year ago

Hi Lynsey - thanks for the amazing review! We really appreciate it and look forward to working together again soon.

Posted 1 year ago

“Helpful staff and good quality goods for a very reasonable price.”

Posted 1 year ago

Thanks for the great review! We hope to work together again soon.

Posted 1 year ago

“Brilliant service and products, highly recommend!”

Posted 1 year ago

Thanks for the fantastic 5* review!

Posted 1 year ago

“Samantha, our account manager was amazing. We had an extremely short timeframe we needed the order to be processed and paid for by. This was not a problem. Total Merchandise were extremely efficient, right from the quote through to delivery. We would definitely consider ordering from them again.”

Posted 1 year ago

Thank you so much for such an amazing review! We always strive to exceed our customers' expectations and are delighted to hear that we did exactly that. We hope very much to work with you on another order in the future!

Posted 1 year ago

“Great products and service, thanks.”

Posted 1 year ago

Thanks for the wonderful review, Louise!

Posted 1 year ago

“Great service”

Posted 1 year ago

Thanks for the 5* review, Kate!

Posted 1 year ago

“Product was great, as ordered. Customer service was fab - really helpful when I needed to make an update the order.”

Posted 1 year ago

Thanks for the amazing review, Emma! We're so glad you had a great experience with us and hope you love your products. Hope to work with you again soon.

Posted 1 year ago

“Super service from Total Merchandise, great advice and customer service. Quality Service and products delivered quickly.”

Posted 1 year ago

Thanks for the fantastic review, Kirsty!

Posted 1 year ago

“Excellent communications, value and quality.”

Total Merchandise 5 star review on 15th June 2022

Posted 1 year ago

Thanks for the fantastic review, Wendy - and your banner looks great!

Posted 1 year ago

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Total Merchandise is rated 4.8 based on 2,004 reviews