Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,046 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Total Merchandise - our tote bags had a sharp print and were true to our brand colours and Poppy S was great to work with.”

Helpful Report

Posted 1 week ago

Thanks for the 5* review, Catherine – and for choosing Total Merchandise to be your promotional partner! We're delighted to hear you had such a fantastic experience working with Poppy. She and the rest of our team look forward to assisting you with another order soon.

Posted 1 week ago

“I streated to order some engraved pens on a Friday and by a week later on the Saturday they arrived. I really didn't believe they would be made and delivered in such a short time.The help I got from Eloise in their Colchester branch was excellent. The pens are exactly what I wanted. Great Cutomer Serviece. Well done.”

Helpful Report

Posted 1 week ago

A top-tier customer experience is what we strive to bring to every order we work on, so we're delighted to read your review, Tony! Thank you for the 5* feedback – Eloise and the rest of the team look forward to assisting you with another order soon.

Posted 1 week ago

“Great products and great customer service. Prompt delivery. Definitely recommend 🤩 Thanks.”

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Posted 2 weeks ago

We're so pleased to hear it, Louise – thanks for the fantastic review of your Total Merchandise experience!

Posted 1 week ago

“Great service, good competitive prices.”

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Posted 3 weeks ago

We're delighted to hear it, Vicki – thanks for the 5* review! We look forward to assisting you with another order of promotional merchandise soon.

Posted 3 weeks ago

“High quality goods, speedy service and turnaround - perfect for our Charity's needs”

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Posted 1 month ago

Thanks for the 5* review, Jo – we're delighted to hear that our products were able to support your charity's amazing work. We look forward to assisting you with another order soon.

Posted 1 month ago

“Amazing service from Izzy and the team. Our client moved the goalpost mid production, but we were still able to deliver the goods in time for the plane destined for the Maldives :)”

Helpful Report

Posted 2 months ago

Hi Clare, thanks for the fantastic 5* review! It's great to hear that Izzy was able to ensure your products got to where they needed to be despite the changes. We hope your merch had a smooth flight to the Maldives and look forward to assisting you with another order soon.

Posted 2 months ago

“Excellent customer service and great price.”

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Posted 3 months ago

We're so pleased to hear it, Leah – thanks for the 5* review! We look forward to assisting you with your next order of promotional merchandise soon.

Posted 3 months ago

“Excellent, speedy service. Was very impressed with Charlotte, who was always at the end of the phone offering support”

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Posted 3 months ago

Thanks for the fantastic feedback, Lynne! We're delighted to hear you had such a positive experience when ordering with Charlotte. We look forward to assisting you with another order of promotional products soon.

Posted 3 months ago

“Great communication from everyone at Total Merchandise. The products are made to a high quality, and we are very happy with everything. We will definitely be using them again in the future.”

Helpful Report

Posted 5 months ago

We're so pleased to hear it, Olivia! Thanks for the wonderful review of your Total Merchandise experience – we look forward to assisting you with another order soon.

Posted 5 months ago

“Happy with the service and support offered. Ellie was helpful over email, the products were as expected. Possibly the design on the trolley coin was too much to look very clear, but overall happy with the service and products.”

Helpful Report

Posted 8 months ago

Hi Andy, We are so pleased to hear that you were pleased with the service that TM offered. We hope to have you back with us in the near future.

Posted 7 months ago

“I am new to ordering merchandise and Louise Pemble has been very helpful and patient with me. We received the order in good time.”

Helpful Report

Posted 11 months ago

Thank you so much for your comments. We are so pleased you were happy with the service you received and hope to welcome you back with TM in the near future.

Posted 7 months ago

“very nice quality and very friendly service!”

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Posted 1 year ago

Many thanks Lily for your reply. We are delighted to hear that you are happy with the products and found our services friendly and useful. We look forward to working with you again in the near future.

Posted 1 year ago

“A good quality item which is enhanced by clear and precise artwork.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re delighted to hear you’re happy with the quality of the item and that the artwork met your expectations. We really appreciate your review and look forward to working with you again!

Posted 1 year ago

“Understood completey what we were after , arrived on sched if not earlier than origionally stated , very happy with the finished products !”

Helpful Report

Posted 1 year ago

Thank you for your great feedback! We’re thrilled Katie understood exactly what you needed and that your order arrived on time - or even earlier. It’s fantastic to hear you’re happy with the finished products. We really appreciate your kind words and look forward to working with you again!

Posted 1 year ago

“Fast and efficient, what more is there to say.”

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Posted 1 year ago

Thank you John for your fantastic 5-star review! We're thrilled to hear that you found our service fast and efficient. Your feedback means a lot to us, and we look forward to serving you again soon! Best wishes, Team Total Merchandise

Posted 1 year ago

“Great product and great service! Will definitely use again.”

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Posted 1 year ago

Thank you Richard for taking the time to leave us a review. We hope you will consider Total Merchandise for your next merchandising project

Posted 1 year ago

“Great prices and great customer service”

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Posted 1 year ago

Thank you Phil for the 5-star review. We hope to work with you again in the near future on your next merchandise project.

Posted 1 year ago

“A great selection of items with a range of prices to suit all budgets. The staff at Total Merchandise were helpful and professional throughout and I was very pleased with my order.”

Helpful Report

Posted 1 year ago

Thank you for the 5* review and choosing us to be your promotional partner. We're so pleased to hear that you're happy with your order, and we hope to assist you on more branded merchandise again soon!

Posted 1 year ago

“Jessica was fantastic throughout each step of my order. Very happy with my branded notebooks and met my tight delivery turnaround. Will definitely order again.”

Helpful Report

Posted 1 year ago

We're so pleased to hear that you've had a great experience with us, Olivia! Thank you for the wonderful review and choosing us to be your promotional partner, we look forward to assisting you on another branded merchandise order again soon.

Posted 1 year ago

“Responsive and helpful. Thank you”

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Posted 1 year ago

Thank you for the 5* review, Nina! We hope to assist you on another branded merchandise order again soon.

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,046 reviews