Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,032 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samantha, our account manager was amazing. We had an extremely short timeframe we needed the order to be processed and paid for by. This was not a problem. Total Merchandise were extremely efficient, right from the quote through to delivery. We would definitely consider ordering from them again.”

Helpful Report

Posted 3 years ago

Thank you so much for such an amazing review! We always strive to exceed our customers' expectations and are delighted to hear that we did exactly that. We hope very much to work with you on another order in the future!

Posted 3 years ago

“Great products and service, thanks.”

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Posted 3 years ago

Thanks for the wonderful review, Louise!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thanks for the 5* review, Kate!

Posted 3 years ago

“Product was great, as ordered. Customer service was fab - really helpful when I needed to make an update the order.”

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Posted 3 years ago

Thanks for the amazing review, Emma! We're so glad you had a great experience with us and hope you love your products. Hope to work with you again soon.

Posted 3 years ago

“Super service from Total Merchandise, great advice and customer service. Quality Service and products delivered quickly.”

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Posted 3 years ago

Thanks for the fantastic review, Kirsty!

Posted 3 years ago

“Excellent communications, value and quality.”

Total Merchandise 5 star review on 15th June 2022

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Posted 3 years ago

Thanks for the fantastic review, Wendy - and your banner looks great!

Posted 3 years ago

“Everyone was helpful and efficient and our order was ready for delivery early. We're very pleased with the quality.”

Total Merchandise 5 star review on 3rd June 2022

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Posted 3 years ago

Thanks so much for the wonderful review and for sharing the photos, Kate! We're so glad to hear you were happy with your products and hope to work together again soon.

Posted 3 years ago

“Very efficient service and excellent quality goods. Very pleased with the items we purchased.”

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Posted 3 years ago

Thanks for the fantastic review, Anne - and we're so glad to hear you're delighted with your finished products!

Posted 3 years ago

“Great service, prompt delivery and everything was as proofed online.”

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Posted 3 years ago

Thank you so much for the fantastic review!

Posted 3 years ago

“Great service, great product, great delivery. Very pleased with our order and would recommend”

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Posted 3 years ago

Thanks for the fantastic feedback, Lizzi - hope to work together again soon!

Posted 3 years ago

“Easy to use website, good turn around of product and quality item. Will be using again”

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Posted 3 years ago

Thanks for the fantastic review, Stuart!

Posted 3 years ago

“Total Merchandise outperforms all other suppliers of promotional material companies that I have dealt with in their customer service and prices. If Total Merchandise has the item you require, I would highly recommend ordering through them, they will not disappoint you with their service.”

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Posted 3 years ago

Thank you so much for such amazing feedback - it's so appreciated!

Posted 3 years ago

“great service and lovely teddies”

Total Merchandise 5 star review on 25th May 2022

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Posted 3 years ago

Hi Christina - thank you for the great review and for sharing a photo of your finished teddy bears! They look great with your logo and we're so glad you're pleased with them. Hope to work together again soon!

Posted 3 years ago

“There was great communication from start to finish - Total Merchandise were happy to send me samples and the final products are great quality and arrived earlier than expected.”

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Posted 3 years ago

“Fantastic, fast service!”

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Posted 3 years ago

Thank you for the fantastic review!

Posted 3 years ago

“The service we received was very professional and extremely prompt. Will certainly be using Total Merchandise for our future requirements and would not hesitate to recomend them.”

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Posted 3 years ago

Hi Ken - thank you so much for the review and the recommendation! We're so glad to hear you had a great TM experience and look forward to working together again soon.

Posted 3 years ago

“Great service!!”

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Posted 3 years ago

Hi Ted, thanks for the excellent review!

Posted 3 years ago

“Excellent quality, great delivery on time”

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Posted 3 years ago

Hi Mick - that's what we like to hear! Thanks for the great review.

Posted 3 years ago

“Good Quick Service. Good Communication”

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Posted 3 years ago

Hi Lydon - thanks for the fantastic 5* review!

Posted 3 years ago

“Very happy with our product, very speedy service and couldnt have asked for more.”

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Posted 3 years ago

Hi Andrea, thanks so much for the wonderful review - we're so pleased to hear you were delighted with the service and your products!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,032 reviews