Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient service and love the product”

Helpful Report

Posted 2 weeks ago

We're so pleased to hear it - thanks for the 5* feedback, Tetyana! We look forward to assisting you with another order of promotional products soon.

Posted 1 week ago

“Emma was incredibly helpful and efficient when helping me order branded company mugs. Customer service and delivery were exceptional and I wouldn't hestitate recommending or using Total Merchandise again. I have a very happy CEO, as am I.”

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Posted 1 month ago

We're so pleased to hear it, Lisa! Thanks for taking the time to review your experience with Emma and we're delighted to hear that you and your CEO are delighted with your finished mugs. Thanks for recommending us and we look forward to assisting you with another order soon.

Posted 1 month ago

“Great thanks, the trolley tokens were good quailty”

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Posted 1 month ago

We're so pleased to hear that you're happy with your trolley coins! We look forward to assisting you with another order of promotional products in the future.

Posted 1 month ago

“We placed an order for some custom a1 wall planners and they arrived quick and looked great, thank you so much!”

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Posted 1 month ago

Hi Frankie - we're so pleased to hear that you love your wall planners! Thanks for choosing us to be your promotional partner and we look forward to assisting you with another order of promotional products soon.

Posted 1 month ago

“Total Merchandise is a fantastic choice for branded merchandise. The ordering process is smooth and user-friendly, and their customer service team is helpful. I've been impressed with the quality of every product I have received. Highly recommend!”

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Posted 2 months ago

Thanks for the fantastic feedback! We're delighted to hear that you had a great experience ordering with us and look forward to assisting you with another order soon.

Posted 2 months ago

“Great experience. Super quick response time and turnaround for the order. Couldn't be happier. Just wish that you guys shipped outside of the UK as that would've made the process a little easier.”

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Posted 2 months ago

Thanks for taking the time to share your feedback with us! We're glad to hear you had a great experience ordering with us and look forward to assisting you with your next order soon.

Posted 2 months ago

“We are very happy with order. The order was placed and when I contacted them to see if we could get goods delivered earlier, they made it happen. We got the goods 1 whole week before original delivery was supposed to happy.”

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Posted 3 months ago

We're so pleased to hear it, Ciara! Thanks for taking the time to review your Total Merchandise experience and we look forward to working with you on another order of promotional products soon.

Posted 2 months ago

“All items good quality and the branding just as we had expected. Fast delivery on time, if not earlier than advised. Great Customer service, answering all queries promptly.”

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Posted 3 months ago

We're so pleased to hear it, Karen! Thanks for the 5* feedback - we look forward to assisting you with another order of promotional products soon.

Posted 3 months ago

“Always convenient to order and a fast process. Good customer Service”

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Posted 3 months ago

We're so pleased to hear it, Sandra! Thanks for sharing your feedback and we look forward to assisting you with another order of promotional products soon.

Posted 3 months ago

“Great pens and great service. Repeat customer”

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Posted 3 months ago

Hi Joy - thanks for the 5* feedback! We're so glad to hear you rate your TM experience so highly and look forward to assisting you with your next order soon.

Posted 3 months ago

“Great service & quick comms - Ellie Hall provided great assistance and kept me updated throughout the order process. This included sending and amendeding multiple visuals until approved. We love the branded personalised water bottles for our client. Would highly recommend Total Merchandise and will be using this company again when needed in future.”

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Posted 5 months ago

Hi Liv - thanks for the amazing feedback! We're delighted to hear that you had such a great experience with Ellie, and that you're pleased with your water bottles. Thanks for the recommendation and we look forward to assisting you with another order soon!

Posted 5 months ago

“Great product and fantastic turnaround! Impressive!”

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Posted 6 months ago

We're so pleased to hear it - thanks, Matthew! We look forward to assisting you with another order soon.

Posted 6 months ago

“Excellent service from start to finish. Easy to work with, good quality products, speedy delivery”

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Posted 6 months ago

We're delighted to read your feedback - thank you! We look forward to assisting you with another order of promotional products soon.

Posted 6 months ago

“Excellent customer service.”

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Posted 6 months ago

We're so pleased to hear it - thanks for the 5* feedback, Emma!

Posted 6 months ago

“Excellent communication throughout and delivered as promised.”

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Posted 6 months ago

We're so pleased to hear it! Thanks for the brilliant feedback, Claire - we look forward to working with you again soon.

Posted 6 months ago

“We have ordered from Total merch several times and have been very happy. We did have an issue with some print on a recent order, but following a quick phone call this was sorted out promptly.”

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Posted 7 months ago

Hi Dena, thanks so much for the amazing 5* review! We're so glad to read your feedback and are pleased to hear that we were able to swiftly resolve the issue you had. We look forward to assisting you with another order in the future.

Posted 7 months ago

“From start to finish Total Merchandise kept us informed as to where our order was and delivered on time From the quote to the delivery time of our order was within 2 weeks and really good quality products. Roxanne was a great help and kept us informed at all times.”

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Posted 7 months ago

“Roxanne O'Connor was incredibly helpful, effecient and responsive to any queries or questions I had along the way. Delivery was on time and the products are good quality.”

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Posted 7 months ago

“Quick delivery, good quality products, lovely customer service.”

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Posted 7 months ago

Thanks, Lorraine - we're so pleased to hear it! We're delighted to read your comments and look forward to working with you on another order soon.

Posted 7 months ago

“Quality of the products is superb and we were really impressed with the service we receieved. Staff were really helpful and quick to respond to questions and queries.”

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Posted 7 months ago

Hi Eleanor - thanks for the 5* review! We're so glad to hear you had such a fantastic experience and that you were pleased with your finished merchandise. We're also delighted to read your comments about our team, who always strive to go above and beyond for every customer. We hope to assist you with another order of promotional products soon.

Posted 7 months ago

Total Merchandise is rated 4.8 based on 2,020 reviews