Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,030 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on the phone in dealing with my enquiries and kept me informed of delivery times. We ordered branded Americano travel mugs which look great and are very good quality. Will use again.”

Helpful Report

Posted 3 years ago

Hi Chris, we're so glad to hear you're pleased with the service you received and your finished mugs. Look forward to working with you on more products soon!

Posted 3 years ago

“I never have a problem with ordering, and it's a good quality product at a good price.”

Helpful Report

Posted 3 years ago

Hi Rhiannon - thanks for the fantastic review! Hope to work with you again soon.

Posted 3 years ago

“I have used Total Merchandise many times and their service & attention to detail is excellent. They inform you when an item is due for delivery, always arriving on time & in full.”

Helpful Report

Posted 3 years ago

Hi Janice - what a wonderful review! We're so glad to hear you had a great TM experience and were pleased with your completed items. Thank you!

Posted 3 years ago

“Our order was looked after by Charlotte who provided excellent service and support. Emails were answered immediately, all queries dealt with and timescales met. The product was excellent and fantastic quality, delivered quickly and well packaged. We definitely recommend and will use Total Merchandise for future orders. Thank you Charlotte & the team :)”

Helpful Report

Posted 3 years ago

Thank you so much for the amazing review! We'll be sure to pass this onto Charlotte and the team, and hope to work with you on more products soon.

Posted 3 years ago

“Very good service, great company to work with.”

Helpful Report

Posted 3 years ago

Thanks for the great review, Hisham! Hope to work together again soon.

Posted 3 years ago

“Excellent products and service”

Helpful Report

Posted 3 years ago

Thanks for the fantastic 5* review!

Posted 3 years ago

“Always easy working and dealing with Samantha. Makes the whole experience effortless.”

Helpful Report

Posted 3 years ago

Thanks for the fantastic review, Dean! We look forward to working with you on another order soon.

Posted 3 years ago

“Great comms from the sales rep and smooth handover of artwork - very satisfied with the outcome”

Helpful Report

Posted 3 years ago

Hi Ken, thanks for the fantastic 5* review! We're delighted to read this and look forward to helping you with another order soon.

Posted 3 years ago

“We have been using Total Merchandise for a few years now and found them always helpful and the quality of promotional material of a high standard.”

Helpful Report

Posted 3 years ago

Thanks for the wonderful review, Bettina! We really appreciate your feedback and look forward to working with you on another order soon.

Posted 3 years ago

“Brilliant helpful service and great quality products. Delivered on time each time.”

Helpful Report

Posted 3 years ago

Hi Becky - thanks for the wonderful review! We're so glad to hear you had a great experience with us.

Posted 3 years ago

“Everything went smoothly and easily.”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thanks for the great review, Fran.

Posted 3 years ago

“Great service and great products”

Helpful Report

Posted 3 years ago

That's wonderful to hear! Thanks for the 5* review, Kim.

Posted 3 years ago

“Very happy with the quality of the product. Great servuce”

Helpful Report

Posted 3 years ago

Hi Matthew - we're so pleased to read this! Thanks for the great review.

Posted 3 years ago

“This is the second time I've used them in a year, and once again the quality, customer service and turn around have been amazing. Very easy to work with, and very pleased.”

Helpful Report

Posted 3 years ago

Hi Phill - that's what we like to hear! We're so glad you rated your TM experience and look forward to working with you on another order soon.

Posted 3 years ago

“They were excellent from start to finish.”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thanks for the fantastic review, Rob.

Posted 3 years ago

“Great company to deal with from start to finish. Products exactly as described and delivered on time. Would highly recommend”

Helpful Report

Posted 3 years ago

Hi Andy - thanks for the great review! We're so pleased to hear you were more than satisfied with your TM experience, and look forward to working with you again soon.

Posted 3 years ago

“Sales Team (Charlotte) extremely helpful from start to finish. End product looked great! (Wedgepad) lead time was acceptable and received prompt delivery, after sales follow up.”

Total Merchandise 5 star review on 6th April 2022

Helpful Report

Posted 3 years ago

Hi Gillian, thank you so much for the wonderful review and the great photo of your products! We're so glad you enjoyed your TM experience and hope to work together again soon.

Posted 3 years ago

“Excellent service from initial enquiry through to receipt of finished products. Free samples were great to help us choose.”

Helpful Report

Posted 3 years ago

Hi Sarah, we're so glad you had a great experience with us and that you're pleased with your finished products! Hope to work together on another order soon.

Posted 3 years ago

“Very quick order approval and delivery of our super cute bears. Thank you!”

Helpful Report

Posted 3 years ago

Hi Louise, thanks for the great 5* review! We're so glad you love your bears and look forward to working together again soon.

Posted 3 years ago

“All good. Delvered well.”

Helpful Report

Posted 3 years ago

Hi Sean - thanks so much for the great review!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,030 reviews