Total Merchandise Reviews

4.75 Rating 1,196 Reviews
96% of reviewers recommend Total Merchandise
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Phone:
01376 509092

Email:
info@totalmerchandise.co.uk

Location:
Suite 1, The Centre, The Crescent, Colchester Business Park

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Next Day
average delivery time
99%
on-time delivery
Greater than 94%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Under an hour
queries resolved in
5
Jackie
"We ordered some branded promotional mugs for our wedding fairs and they are lovely. Quick service and the mugs are high quality. There were a couple of breakages on delivery and we have been refunded for the damaged goods."
Posted 2 weeks ago
5
Lindsay
"Prompt responses, easy to deal with, quick turn around and great product, thank you, particularly to Jade."
Posted 1 month ago
"I love the bags and thank you for great service!"
Posted 1 month ago
"The communication with the team was very poor and messy. I ended up having to deal with 6 different people and having to request the same thing over and over with not much success. I had to amend the preview 5 times because of this lack of communication. I had to correct the delivery address twice, first they wrote a completely different address from the one I provided and then they forgot to put my name on the delivery address. I also had to correct the final price of the command as 1) they charged me for 150 t-shirts instead of 50 t-shirts as I requested and 2) they were charging VAT on a product that is meant to be VAT free. A command of 50 simple t-shirts took over a month. Overall, I am very unsatisfied with the professionalism of the team. I had to constantly be on top of things that weren't part of my job."
Posted 2 months ago
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"The mugs we ordered arrived in a different size from the agreed proofs making our logo look way too small and a bit silly."
Posted 2 years ago
Total Merchandise is rated 4.75 based on 1,196 reviews

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Alice, Customer Support