Total Merchandise Reviews

4.76 Rating 1,431 Reviews
96 %
of reviewers recommend Total Merchandise
Merchant Metrics
Shipping & Delivery
delivery methods
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.74 out of 5
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01376 509092



Suite 1, The Centre, The Crescent, Colchester Business Park

The communication with the team was very poor and messy. I ended up having to deal with 6 different people and having to request the same thing over and over with not much success. I had to amend the preview 5 times because of this lack of communication. I had to correct the delivery address twice, first they wrote a completely different address from the one I provided and then they forgot to put my name on the delivery address. I also had to correct the final price of the command as 1) they charged me for 150 t-shirts instead of 50 t-shirts as I requested and 2) they were charging VAT on a product that is meant to be VAT free. A command of 50 simple t-shirts took over a month. Overall, I am very unsatisfied with the professionalism of the team. I had to constantly be on top of things that weren't part of my job.
Helpful Report
Posted 8 months ago
The mugs we ordered arrived in a different size from the agreed proofs making our logo look way too small and a bit silly.
Helpful Report
Posted 2 years ago
Total Merchandise is rated 4.76 based on 1,431 reviews