Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Great communication and competitive pricing!”

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Posted 8 years ago

“The goods we ordered arrived on time but, although the correct address was clearly stated on the order form and purchase order, they were delivered to the wrong address, so had to be forwarded on and in fact arrived one day late. Other than that the goods are fine.”

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Posted 8 years ago

“The A5 Notebook we ordered was exactly what we were looking for at the event we ordered them for, they were delivered on time and looked professional.”

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Posted 8 years ago

“Great customer service, friendly and very helpful. We ordered pads and pens and very happy with the quality of the products.”

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Posted 8 years ago

“Our order was processed extremely quickly and everyone I dealt with was extremely helpful. They keep their promises - a rare commodity these days.”

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Posted 8 years ago

“As usual a very quick turnaround on our order from start to finish. Very happy with the finished product.”

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Posted 8 years ago

“Delivery of items at short notice!”

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Posted 8 years ago

“Swift turnaround, clear communication throughout and most of all a top quality product coupled with value for money”

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Posted 8 years ago

“Ordering process was very clear and quick.”

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Posted 8 years ago

“We received our order and are pleased with the quality and customer service we received. They are always very helpful an making sure the client is happy with their order. Would recommend them to everyone. Keep up the good service”

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Posted 8 years ago

“Fantastic customer service and a really quick service - have used on many occasions”

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Posted 8 years ago

“Amazing customer service, lovely people, especially Poppy. However, the rest of the team is absolutely lovely as well!”

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Posted 8 years ago

“Our customers have commented on the high quality of the mugs you produced for us. We are delighted with them.”

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Posted 8 years ago

“Quick speedy service and very helpful staff”

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Posted 8 years ago

“Prompt and friendly communications; product delivered exactly as ordered.”

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Posted 8 years ago

“On time and very nice!”

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Posted 8 years ago

“Great service, thanks for making it happen!!!!!”

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Posted 8 years ago

“Got exactly what I ordered and on a very short timescale. Prompt replies to e-mails and kept up to date on the progress of the order at every stage. Would definately recommend and use again”

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Posted 8 years ago

“Brilliant customer service, always offering new products and ideas. We have purchased merchandise from TM for our UK and Overseas exhibitions and always been pleased with the products and service. TM have even come up with the goods at very short notice and shipped them direct to our venues.”

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Posted 8 years ago

“Very attentive, made the changes we requested quickly”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews