Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Quick, Helpful and good quality”

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Posted 8 years ago

“I was very pleased with the service and the quote from your colleague Poppy Etherington regarding a recent order.”

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Posted 8 years ago

“I have been extremely impressed by the friendly helpful customer service. The product I ordered was first class and delivered promptly. I cannot fault this company and will happily use them again.”

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Posted 8 years ago

“Poppy was very helpful and quick to respond with any queries i had.”

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Posted 8 years ago

“Prompt reply, prompt service, and great products. What more could you want?”

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Posted 8 years ago

“Great support from the team to get my order and requests how I would like them. Order arrived on time and product great quality.”

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Posted 8 years ago

“Kelly is brilliant and very responsive when things need to be done urgently!! It's nice to have someone who understands the need for speed in this industry. Products are always delivered on time and perfect condition.”

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Posted 8 years ago

“Excellent service from start to finish”

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Posted 8 years ago

“Very professional, quick turnaround and excellent quality of merchandise”

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Posted 8 years ago

“We orders branded 1 pint beer glasses for our beer festival and the quality of the glasses and the printing was excellent. We also had a tight deadline to meet and the communication from Ahmet, our sales exec, was excellent throughout the order. I would absolutely recommend these guys.... The Watchmaker's Arms”

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Posted 8 years ago

“Great comms & quick turnaround”

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Posted 8 years ago

“Excellent communication, quick delivery, great value of service/item.”

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Posted 8 years ago

“Very impressed with the speed and quality of product thanks to Beth Gilbert will be using you guys very soon again !”

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Posted 8 years ago

“Good prices, quick response to queries and order processing including urgent ones! Never over-promise but goods have arrived on time or early. Definitely recommend. :-)”

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Posted 8 years ago

“Early delivery in time for our conference and a good quality product (it was a repeat order).”

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Posted 8 years ago

“Everything from the initial enquiry to the delivery of goods went very smoothly”

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Posted 8 years ago

“wonderful quality, fast delivery and excellent service :)”

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Posted 8 years ago

“Lovely teddy bears, very soft, great quality, delivered fast & fabulous to team to deal with. Thanks!”

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Posted 8 years ago

“It was a quick efficient service when ordering and the goods were delivered earlier than expected”

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Posted 8 years ago

“We were able to change the proofing as many times as we needed to ensure the logo looked right on the merchandise”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews