Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,039 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,039 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the customer service team have been very helpful & patient with us as we changed our minds several times during the processing of our order. the final product (personalised pens) are fabulous. Myself & the team are extremely pleased with the results and look forward to doing business with Total Merchandise in the future.”

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Posted 9 years ago

“Liz and all the team were excellent at turning things around quickly and efficiently for me! Superb service! Thank you!”

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Posted 9 years ago

“Immediate response to any question/query, timely execution of order, on time (or earlier) delivery every time. We are a school and expect value for money and excellent customer service. TM do this! Poppy Etherington our contact is excellent and a pleasure to deal with. Deb Pike Office Manager Morecambe Community High School.”

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Posted 9 years ago

“MY INITIAL ENQUIRY WAS DEALT WITH PROMPTLY AND EFFICIENTLY. I RECEIVED MY ORDER ON TIME.”

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Posted 9 years ago

“Can not fault service and product and all received in good time. Only critisism would be all the back and forwards to finalise an order, this part could be streamlined a bit.”

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Posted 9 years ago

“Prompt, reliable and excellent service.”

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Posted 9 years ago

“friendly and helpful service, easy order process, fast delivery, thank you!”

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Posted 9 years ago

“Total Merchandise always deliver a reliable service and product.”

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Posted 9 years ago

“TM were very helpful at creating a branded product as we wanted. They have very good communications and the product was received in good time for when they were needed”

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Posted 9 years ago

“Our order was pushing it for completion and Total Merchandise managed to supply goods well ahead of our needs. Excellent service every thing we could wish for. Thank you.”

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Posted 9 years ago

“quick turnaround, nice product”

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Posted 9 years ago

“Great service and prices. Used TM for our event promo merc for 3 years now and no complaints.”

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Posted 9 years ago

“Very quick and efficient support and advice. Flexible and adaptable to customer needs.”

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Posted 9 years ago

“Prompt and professional service and adhered to delivery guidelines”

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Posted 9 years ago

“Very helpful and professional. Quote, order and delivery a good and quick turnaround. Will certainly use this company again.”

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Posted 9 years ago

“Great service, products came on time. fantastic quality and looks good”

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Posted 9 years ago

“Very Helpful in all aspects of transaction”

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Posted 9 years ago

“Good service from start to finish. Easy print approval procedure with quick delivery. Products were excellent quality and staff could not be more helpful, would definitely recommend.”

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Posted 9 years ago

“A very smooth and straight forward process. Robyn Lawes was handling my order and she was quick and attentive to all of my requests and every deadline was either met or exceeded.”

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Posted 9 years ago

“Good communication, keeping me updated with progress through to delivery.”

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Posted 9 years ago

Total Merchandise is rated 4.8 based on 2,039 reviews