Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Prompt, reliable and excellent service.”

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Posted 8 years ago

“friendly and helpful service, easy order process, fast delivery, thank you!”

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Posted 8 years ago

“Total Merchandise always deliver a reliable service and product.”

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Posted 8 years ago

“TM were very helpful at creating a branded product as we wanted. They have very good communications and the product was received in good time for when they were needed”

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Posted 8 years ago

“Our order was pushing it for completion and Total Merchandise managed to supply goods well ahead of our needs. Excellent service every thing we could wish for. Thank you.”

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Posted 8 years ago

“quick turnaround, nice product”

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Posted 8 years ago

“Great service and prices. Used TM for our event promo merc for 3 years now and no complaints.”

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Posted 8 years ago

“Very quick and efficient support and advice. Flexible and adaptable to customer needs.”

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Posted 8 years ago

“Prompt and professional service and adhered to delivery guidelines”

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Posted 8 years ago

“Very helpful and professional. Quote, order and delivery a good and quick turnaround. Will certainly use this company again.”

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Posted 8 years ago

“Great service, products came on time. fantastic quality and looks good”

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Posted 8 years ago

“Very Helpful in all aspects of transaction”

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Posted 8 years ago

“Good service from start to finish. Easy print approval procedure with quick delivery. Products were excellent quality and staff could not be more helpful, would definitely recommend.”

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Posted 8 years ago

“A very smooth and straight forward process. Robyn Lawes was handling my order and she was quick and attentive to all of my requests and every deadline was either met or exceeded.”

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Posted 8 years ago

“Good communication, keeping me updated with progress through to delivery.”

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Posted 8 years ago

“Easy communication Good products Good service”

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Posted 8 years ago

“Outstanding service from the team from start to finish, couldn't fault it. And on top of that the merchandise itself is fab, and delivery was incredibly quick. Absolutely no complains at all!”

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Posted 8 years ago

“VERY HAPPY”

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Posted 8 years ago

“WE WERE KEPT WELL INFORMED AT EVERY STAGES, SAMPLE SEND VERY PROMPTLY. REALLY HAPPY WITH THE PRODUCT AND SERVICE. THANK YOU!”

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Posted 8 years ago

“They were very efficient and precise with confirming the final proofs to avoid any disappointment. We made a few amendments during our ordering process and this was managed with a very positive approach.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews