Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“very helpful and quick service.”

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Posted 8 years ago

“Very easy to deal with and accurate with pricing, delivery and responses.”

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Posted 8 years ago

“Prompt quote, good price, efficient service and delivery earlier than expected.”

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Posted 8 years ago

“Very efficient and friendly.”

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Posted 8 years ago

“The items we order were exactly what we wanted and need. With excellent customer service.”

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Posted 8 years ago

“good service but annoying to have to deal with 4 different people between sales and delivery”

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Posted 8 years ago

“they are fluffy bugs .. what's not to like?”

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Posted 8 years ago

“Amazing Service! Quality product!”

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Posted 8 years ago

“Our Charity E.A.S.E and Hanwell Big Local have both ordered many items from Total Merchandise, the service in which we have received has been outstanding. The workers are so friendly and professional, and they are always ready to help with any queries or concerns. The products which we have received are very good quality and the website offers so much variety that we cannot get enough of! Thank you for your great service and we will be looking forward to placing more orders.”

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Posted 8 years ago

“Quick response to quote request, followed by efficiently dealing with artwork and revisions to quote. Goods were dispatched in a week from start to finish.”

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Posted 8 years ago

“Speedy delivery and excellent communication”

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Posted 8 years ago

“Any minor problems were sorted out quickly and positively. Advice given on print colours. Very pleased with the product.”

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Posted 8 years ago

“Quick and easy service to use - quality of product met our expectation”

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Posted 8 years ago

“Once more Robyn and the team at TM delt with our latest order with great efficiency and speed. If your thinking of merchandising for your club, look no further. I would highly recommend them. Chris Cater Commodore, Shropshire Sailing Club”

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Posted 8 years ago

“Quick service.”

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Posted 8 years ago

“Great service as always”

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Posted 8 years ago

“Abbie Gilroy was very helpful during quotation and order process. Kelly White kept me informed on delivery and clearly outlined the process for any post delivery queries I ordered cleansing clothes which are excellent quality, very happy with the colours, & replica logo - would highly recommend :)”

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Posted 8 years ago

“delivered on time with good products”

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Posted 8 years ago

“I though the customer service was quite poor. I was extremely detailed in all my emails asking for specific items and customisation, even attaching photos of what I would like everything to look like. I would then get an email back saying yes, but the proofs I would subsequently be sent were completely wrong. Nothing like what I asked for. I emailed saying how frustrating it was as I was sent a total of 3 proofs and 2 of them were incorrect. I am buying these products on behalf of a global company and we were interested in buying hundreds of orders if this first batch was successful, but I feel like this process is extremely disorganised. I never even got an apology for the mistakes, just countless, unhelpful back and forth emailing.”

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Posted 8 years ago

“the delivery didn't arrive on the agreed date, therefore we miss the products we ordered for our event.”

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Posted 8 years ago

Hi Paul, Thanks for bringing this to our attention. Every Blue Moon our suppliers do ship goods out later than they should of done, this can be due to a number of unforseen reasons, for example the print not quite being dry, which would result in an awful mess if not otherwise dealt with. I have spoken to the supplier in question about your case and asked that in future if this happens again that they quickly notify us so that we in turn can notify you. We would welcome you back to try us again in the future and if you have any more issues please ask for me directly, Regards, David.

Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews