Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,004 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Customer Service - nothing too much trouble. Always very helpful and polite. I'll be back!”

Helpful Report

Posted 1 year ago

Thanks for the amazing review, Linda - we look forward to working with you again soon!

Posted 1 year ago

“Really pleased with the whole Total Merchandise experience; easy to use website with neat proofing and order progress area, clear branding guidelines and competitive pricing, great products delivered on or before the times they estimated, and all backed up with a helpful and dedicated team who go the extra mile, what more could you want!!? Thanks guys! 😁”

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Posted 1 year ago

Hi Steve - thanks so much for such amazing feedback! We've shared your kind words with the team here and look forward to working with you on another order again soon.

Posted 1 year ago

“An excellent and speedy delivery.”

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Posted 1 year ago

Thanks for the fantastic feedback, Alan!

Posted 1 year ago

“Professional, excellent communication and the goods arrived on time and as specified.”

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Posted 1 year ago

Hi Paul - thanks for the amazing feedback! We hope to work with you again soon.

Posted 1 year ago

“Really helpful team - went above and beyond to ensure merch was ready in time for our event”

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Posted 1 year ago

Thanks for the amazing review, Krishia - we pride ourselves on surpassing our customers' expectations, so are very pleased to read this. We hope your event was a success and look forward to working together again soon!

Posted 1 year ago

“Very quick and helpful”

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Posted 1 year ago

That's what we love to hear - thanks, Caroline!

Posted 1 year ago

“Really happy with the products. The ordering process was very straightforward and user friendly, and Elizabeth was wonderful to work with.”

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Posted 1 year ago

What wonderful feedback - thanks Kayleigh! We hope to work with you on another order soon.

Posted 1 year ago

“Very good and helpful service”

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Posted 1 year ago

Thank you for the amazing feedback, Caroline!

Posted 1 year ago

“Our contact (Charlotte) ensured the process was easy and the product was made as required. Great quality and great service. The product even arrived earlier than anticipated”

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Posted 1 year ago

We always aim to surpass our customers' expectations, so we're delighted to read this! Thanks for the great review and we look forward to working together again on another order soon.

Posted 1 year ago

“Very fast and efficient service by the team, our order was processed much quicker than expected and the end product quality was great.”

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Posted 1 year ago

Thanks for the great review, Matthew! We look forward to working with you on another order soon.

Posted 1 year ago

“Very efficient service and a fast turn around.”

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Posted 1 year ago

Hi Pat - thanks for the fantastic 5* review! We hope to work with you again soon.

Posted 1 year ago

“The team was very helpful in organising the fridge magnet print with our design. And the magnets we received were just as great as we expected. We have used the company again and will not change it.”

Helpful Report

Posted 1 year ago

Thanks for the wonderful review, Teodora! We're delighted to hear you're pleased with your magnets and look forward to working with you again soon.

Posted 1 year ago

“Really positive experience with Total Merchandise. I had not used the website before, but was easy to select product and upload our logo to their site. I received proofs back within 24-48 hours and requested a small change on the one product, again easy to do and received further proofs that same day. The order was easy to place and the delivery time was super quick. Would absolutely use Total Merchandise again!”

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Posted 1 year ago

Hi Katie, thanks for the amazing review! We're so glad to hear you found your TM experience a breeze and look forward to working with you on another order soon. Thank you!

Posted 1 year ago

“Robyn went above and beyond to ensure that our items were delivered before our event. The quality was perfect. no complaints and very happy.”

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Posted 1 year ago

Thanks for the amazing feedback, Craig! We're so glad you had a great experience with us and hope to work with you on another order soon.

Posted 1 year ago

“Great communication with my rep. Speedy delivery and excellent product. Very pleased with the results.”

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Posted 1 year ago

Thank you for the wonderful review!

Posted 1 year ago

“Excellent customer-friendly service.”

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Posted 1 year ago

Thanks for the great review, Ernesto!

Posted 1 year ago

“Great service, easy to order and fantastic product”

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Posted 1 year ago

Thanks for the 5* review, Regan - we look forward to working with you again soon!

Posted 1 year ago

“Great product, delivered on time. Excellent communication from initial enquiry to delivery of order.”

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Posted 1 year ago

Thanks for the lovely review, Clive!

Posted 1 year ago

“A great individual service from a real person who manages your order. Excellent communication throughout the ordering process. Very simple to do. Great end products too.”

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Posted 1 year ago

Hi Elizabeth, thanks for the amazing review! We're so glad to hear you enjoyed your Total Merchandise experience and look forward to working with you on another order soon.

Posted 1 year ago

“Excellent service and very helpful”

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Posted 1 year ago

Thanks for the amazing 5* review, Michelle!

Posted 1 year ago

Total Merchandise is rated 4.8 based on 2,004 reviews