Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,030 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and courteous staff.”

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Posted 2 years ago

Hi Geoff - thanks for the great review! We look forward to working with you on another order soon.

Posted 2 years ago

“Great quality product.”

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Posted 2 years ago

Thanks for the 5* feedback, Fiona - we really appreciate it. We look forward to working with you on another order soon!

Posted 2 years ago

“Excellent service and communication throughout.”

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Posted 2 years ago

That's what we love to hear - thanks for the 5* feedback, Wendy!

Posted 2 years ago

“Fantastic product delivered on time thanks for your help .”

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Posted 2 years ago

Thanks for the wonderful review, Roger! We look forward to working with you again soon.

Posted 2 years ago

“Great service and speedy delivery of custom products.”

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Posted 2 years ago

Thanks for the fantastic 5* review, Paul - we really appreciate it!

Posted 2 years ago

“brilliant service, very fast turnaround, we have used total merchandise a couple of times and the service has always been great, and we will continue to use the service”

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Posted 2 years ago

Thanks for the amazing feedback, Lee - we really appreciate it! We look forward to working with you on your next order soon.

Posted 2 years ago

“I have been using you over the years, when working for various companies! I have ordered some printed noted pads for internal use on this occasion. We had some delivery issues due to DPD but Hayley was really helpful and went above and beyond, she kept me updated as to what was happening and communicated between DPD and myself to ensure my order eventually arrived. Thank you :)”

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Posted 2 years ago

Thanks for the great feedback! We're sorry to hear about your delivery issue - as you mention, these are due to the third-party courier but we always do our utmost to provide helpful updates and assistance on the rare occasions when delivery problems occur. We hope you're pleased with your notepads and look forward to working with you on another order again soon!

Posted 2 years ago

“Very prompt and efficient service”

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Posted 2 years ago

Thanks for the fantastic feedback, Katy!

Posted 2 years ago

“Absolutely brilliant company! Have placed 3 orders with them and they have produced the goods every time! Customer service is exceptional. We will be using them again very soon.”

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Posted 2 years ago

Hi Jon - thanks so much for the amazing feedback! We're delighted to read your feedback and look forward to working with you on your next order soon.

Posted 2 years ago

“Fast and efficient service - Thank you Sam!”

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Posted 2 years ago

Thanks for the great feedback, Rachel! We hope to work with you again soon.

Posted 2 years ago

“We are happy with the notebooks, just ordered the second batch. Good quality and quick delivery.”

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Posted 2 years ago

Thanks for the great feedback, Andrea - we're delighted to hear you're pleased with your notebooks! We look forward to working together again soon.

Posted 2 years ago

“Amazing fast service, and personalised approach!”

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Posted 2 years ago

Thanks for the wonderful feedback, Eva! Look forward to working together again soon.

Posted 2 years ago

“Really cute, thank you”

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Posted 2 years ago

We're so glad to hear you love your finished products! Look forward to working with you again soon.

Posted 2 years ago

“Excellent customer service - answered my queries very quickly via email. I was very happy with the finished product, which also arrived a lot quicker than expected! All in all, I think Total Merchandise is a brilliant company.”

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Posted 2 years ago

Hi Sophie - thanks so much for such amazing feedback! We're delighted to read this and look forward to working with again in the future.

Posted 2 years ago

“Excellent service and product once again.”

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Posted 2 years ago

Thanks for the amazing feedback, Alison! We're glad you've had another great experience with us and look forward to working with you on another order soon.

Posted 2 years ago

“We were delighted with the branded pads we ordered from TM!”

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Posted 2 years ago

Thanks for the great feedback, Ernie - we're delighted to hear that you're pleased with your notepads!

Posted 2 years ago

“Great customer service. Answered all questions promptly and kept me up to date via email and phone.”

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Posted 2 years ago

Thanks for the fantastic review, Emma! We really appreciate the feedback and hope to work with you on another order soon.

Posted 2 years ago

“Everything was in good condition and arrived on time”

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Posted 2 years ago

Thanks for the great feedback, Eleanor!

Posted 2 years ago

“Quality of merchandise was good”

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Posted 2 years ago

Thanks for the positive review!

Posted 2 years ago

“Fantastic service from start to finish and a great product, thank you.”

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Posted 2 years ago

Thanks for the fantastic 5* feedback, Emma!

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,030 reviews