Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,024 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from ordering through to receiving merchandise. Quality products with clear pricing so know exactly what everything costs from the outset.”

Helpful Report

Posted 1 year ago

We're so glad to hear you were wowed by your TM experience, Angela! We look forward to working with you on another order of promotional products soon.

Posted 1 year ago

“Elizabeth was very responsive and made the experience very easy! We love our tote bags.”

Helpful Report

Posted 1 year ago

Thanks for the amazing feedback, Jessica! We're so glad to hear you had a great experience with us and are pleased with your tote bags, and look forward to working with you on another order in the future.

Posted 1 year ago

“Goods as expected good quality in good time”

Helpful Report

Posted 1 year ago

Thanks for the 5* review, Deirdre - we're so pleased to hear that you were satisfied with your TM experience!

Posted 1 year ago

“great service and brilliant product”

Helpful Report

Posted 1 year ago

We're delighted to hear it - thanks for the 5* feedback, Adrian!

Posted 1 year ago

“Very easy to work with.”

Helpful Report

Posted 1 year ago

We're so pleased to hear it! Thanks for the 5* feedback, Brendan.

Posted 1 year ago

“Excellent service.”

Helpful Report

Posted 1 year ago

That's what we love to hear! Thanks for the 5* feedback, Aoife.

Posted 1 year ago

“Roxanne at Total Merchandise was great to work with from start to finish. Everything was quick and easy, even when I needed to amend things with the design we wanted. Will definitely order from again.”

Helpful Report

Posted 1 year ago

Thanks for the fantastic feedback, Lauren - we're so glad to hear you had a great experience with us! We look forward to working with you on your next order.

Posted 1 year ago

“Excellent service and communication.Tank You”

Helpful Report

Posted 1 year ago

We're so glad to hear it - thanks for the fantastic review, Cathryne!

Posted 1 year ago

“Great service from start to finish and an excellent product”

Helpful Report

Posted 1 year ago

Thanks for the fantastic feedback, Charlie - we really appreciate it!

Posted 1 year ago

“Prompt efficient service and all goods received as expected.”

Helpful Report

Posted 1 year ago

Thanks for the great review, Sandra! We hope to work with you again soon.

Posted 1 year ago

“Quick, easy and no fuss. Great transaction”

Helpful Report

Posted 1 year ago

Thanks for the lovely feedback, Nicola! We look forward to working with you on another order soon.

Posted 1 year ago

“Brilliant service”

Helpful Report

Posted 1 year ago

Thanks for the fantastic feedback, Graeme!

Posted 1 year ago

“Most of the products we have received have been excellent, we had one issue but this was resolved.”

Helpful Report

Posted 1 year ago

Hi Faye, thanks for leaving us a review! We're sorry that you had an issue but are very glad to hear that we were able to work with you to get it resolved ASAP. We look forward to working with you on another order soon.

Posted 1 year ago

“As usual, very good.”

Helpful Report

Posted 1 year ago

We love to hear it! Thanks for the 5* feedback.

Posted 1 year ago

“Helpful and courteous staff.”

Helpful Report

Posted 1 year ago

Hi Geoff - thanks for the great review! We look forward to working with you on another order soon.

Posted 1 year ago

“Great quality product.”

Helpful Report

Posted 1 year ago

Thanks for the 5* feedback, Fiona - we really appreciate it. We look forward to working with you on another order soon!

Posted 1 year ago

“Excellent service and communication throughout.”

Helpful Report

Posted 2 years ago

That's what we love to hear - thanks for the 5* feedback, Wendy!

Posted 2 years ago

“Fantastic product delivered on time thanks for your help .”

Helpful Report

Posted 2 years ago

Thanks for the wonderful review, Roger! We look forward to working with you again soon.

Posted 2 years ago

“Great service and speedy delivery of custom products.”

Helpful Report

Posted 2 years ago

Thanks for the fantastic 5* review, Paul - we really appreciate it!

Posted 2 years ago

“brilliant service, very fast turnaround, we have used total merchandise a couple of times and the service has always been great, and we will continue to use the service”

Helpful Report

Posted 2 years ago

Thanks for the amazing feedback, Lee - we really appreciate it! We look forward to working with you on your next order soon.

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,024 reviews