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Total Merchandise Reviews

4.8 Rating 2,004 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

4.8

Based on 2,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Total Merchandise 5 star review on 7th March 2024

Total Merchandise 5 star review on 6th September 2023

Total Merchandise 5 star review on 1st August 2023

Total Merchandise 5 star review on 27th July 2023

Total Merchandise 5 star review on 20th December 2022

Total Merchandise 5 star review on 15th June 2022

77

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using you over the years, when working for various companies! I have ordered some printed noted pads for internal use on this occasion. We had some delivery issues due to DPD but Hayley was really helpful and went above and beyond, she kept me updated as to what was happening and communicated between DPD and myself to ensure my order eventually arrived. Thank you :)”

Posted 1 year ago

Thanks for the great feedback! We're sorry to hear about your delivery issue - as you mention, these are due to the third-party courier but we always do our utmost to provide helpful updates and assistance on the rare occasions when delivery problems occur. We hope you're pleased with your notepads and look forward to working with you on another order again soon!

Posted 1 year ago

“Very prompt and efficient service”

Posted 1 year ago

Thanks for the fantastic feedback, Katy!

Posted 1 year ago

“Absolutely brilliant company! Have placed 3 orders with them and they have produced the goods every time! Customer service is exceptional. We will be using them again very soon.”

Posted 1 year ago

Hi Jon - thanks so much for the amazing feedback! We're delighted to read your feedback and look forward to working with you on your next order soon.

Posted 1 year ago

“Fast and efficient service - Thank you Sam!”

Posted 1 year ago

Thanks for the great feedback, Rachel! We hope to work with you again soon.

Posted 1 year ago

“We are happy with the notebooks, just ordered the second batch. Good quality and quick delivery.”

Posted 1 year ago

Thanks for the great feedback, Andrea - we're delighted to hear you're pleased with your notebooks! We look forward to working together again soon.

Posted 1 year ago

“Amazing fast service, and personalised approach!”

Posted 1 year ago

Thanks for the wonderful feedback, Eva! Look forward to working together again soon.

Posted 1 year ago

“Really cute, thank you”

Posted 1 year ago

We're so glad to hear you love your finished products! Look forward to working with you again soon.

Posted 1 year ago

“Excellent customer service - answered my queries very quickly via email. I was very happy with the finished product, which also arrived a lot quicker than expected! All in all, I think Total Merchandise is a brilliant company.”

Posted 1 year ago

Hi Sophie - thanks so much for such amazing feedback! We're delighted to read this and look forward to working with again in the future.

Posted 1 year ago

“Excellent service and product once again.”

Posted 1 year ago

Thanks for the amazing feedback, Alison! We're glad you've had another great experience with us and look forward to working with you on another order soon.

Posted 1 year ago

“We were delighted with the branded pads we ordered from TM!”

Posted 1 year ago

Thanks for the great feedback, Ernie - we're delighted to hear that you're pleased with your notepads!

Posted 1 year ago

“Great customer service. Answered all questions promptly and kept me up to date via email and phone.”

Posted 1 year ago

Thanks for the fantastic review, Emma! We really appreciate the feedback and hope to work with you on another order soon.

Posted 1 year ago

“Everything was in good condition and arrived on time”

Posted 1 year ago

Thanks for the great feedback, Eleanor!

Posted 1 year ago

“Quality of merchandise was good”

Posted 1 year ago

Thanks for the positive review!

Posted 1 year ago

“Fantastic service from start to finish and a great product, thank you.”

Posted 1 year ago

Thanks for the fantastic 5* feedback, Emma!

Posted 1 year ago

“Great service & fast delivery”

Total Merchandise 5 star review on 20th December 2022

Posted 1 year ago

Wow, your bottles look great! Thanks for the 5* feedback, Richard.

Posted 1 year ago

“Very good customer service”

Posted 1 year ago

That's what we love to hear - thank you, Roberta!

Posted 1 year ago

“Sample sent out promptly and final promotional goods look great. Would definitely recommend.”

Posted 1 year ago

Thanks for the fantastic feedback and the recommendation, Vicky - we really appreciate it!

Posted 1 year ago

“Excellent communication, service and product. Highly recommend.”

Posted 1 year ago

Thanks for the great feedback and recommendation, Gary!

Posted 1 year ago

“Great service and great products. Love the attention to detail - I spoke with them both by email and phone and they were consistently great.”

Posted 1 year ago

Hi Liz, thanks for the amazing feedback. We're glad to hear you had a great experience with us and hope to work with you again soon.

Posted 1 year ago

“Absolutely fantastic service and amazing products”

Posted 1 year ago

Thanks so much for the wonderful feedback, Ange!

Posted 1 year ago

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Total Merchandise is rated 4.8 based on 2,004 reviews