Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team was very helpful in organising the fridge magnet print with our design. And the magnets we received were just as great as we expected. We have used the company again and will not change it.”

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Posted 3 years ago

Thanks for the wonderful review, Teodora! We're delighted to hear you're pleased with your magnets and look forward to working with you again soon.

Posted 3 years ago

“Really positive experience with Total Merchandise. I had not used the website before, but was easy to select product and upload our logo to their site. I received proofs back within 24-48 hours and requested a small change on the one product, again easy to do and received further proofs that same day. The order was easy to place and the delivery time was super quick. Would absolutely use Total Merchandise again!”

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Posted 3 years ago

Hi Katie, thanks for the amazing review! We're so glad to hear you found your TM experience a breeze and look forward to working with you on another order soon. Thank you!

Posted 3 years ago

“Robyn went above and beyond to ensure that our items were delivered before our event. The quality was perfect. no complaints and very happy.”

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Posted 3 years ago

Thanks for the amazing feedback, Craig! We're so glad you had a great experience with us and hope to work with you on another order soon.

Posted 3 years ago

“Great communication with my rep. Speedy delivery and excellent product. Very pleased with the results.”

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Posted 3 years ago

Thank you for the wonderful review!

Posted 3 years ago

“Excellent customer-friendly service.”

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Posted 3 years ago

Thanks for the great review, Ernesto!

Posted 3 years ago

“Great service, easy to order and fantastic product”

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Posted 3 years ago

Thanks for the 5* review, Regan - we look forward to working with you again soon!

Posted 3 years ago

“Great product, delivered on time. Excellent communication from initial enquiry to delivery of order.”

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Posted 3 years ago

Thanks for the lovely review, Clive!

Posted 3 years ago

“A great individual service from a real person who manages your order. Excellent communication throughout the ordering process. Very simple to do. Great end products too.”

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Posted 3 years ago

Hi Elizabeth, thanks for the amazing review! We're so glad to hear you enjoyed your Total Merchandise experience and look forward to working with you on another order soon.

Posted 3 years ago

“Excellent service and very helpful”

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Posted 3 years ago

Thanks for the amazing 5* review, Michelle!

Posted 3 years ago

“The product comes in tubes of 25 and some of them were bashed and damaged in transit, however still usable. I have noticed that there are air bubbles forming under the print on the poker chips. Is this a common issue? I haven't approached anyone to return the item as hoping the issue is just isolated on a few.”

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Posted 3 years ago

Hi David, thanks for leaving us a review and we're sorry to hear that your products aren't quite as they should be. This is very unusual and we can see that a member of our Customer Services team has been in contact with you to resolve this. We hope very much to work with you on another order soon.

Posted 3 years ago

“Fast, easy purchase”

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Posted 3 years ago

Thanks for the great review!

Posted 3 years ago

“Whilst using the services of Total Merchanside, my main contact was Elizabeth Burrows who was very helpful and attentive, there were a few issues and bumps with sign off on our side but she handled it very well and tended to our every need. If later down the line we require more branded material, I know where I will begin my search.”

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Posted 3 years ago

Hi Harry, thanks for the great review! We're delighted to hear we were able to work with you to create your perfect products. Look forward to working with you again soon.

Posted 3 years ago

“Very helpful and responsive team. Thank you.”

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Posted 3 years ago

Thanks for the wonderful review!

Posted 3 years ago

“Always excellent service from Samantha Robbins - thank you! :-) Good prices, fab products, speedy delivery, free samples - what more could you need?”

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Posted 3 years ago

Hi Lynsey - thanks for the amazing review! We really appreciate it and look forward to working together again soon.

Posted 3 years ago

“Helpful staff and good quality goods for a very reasonable price.”

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Posted 3 years ago

Thanks for the great review! We hope to work together again soon.

Posted 3 years ago

“Brilliant service and products, highly recommend!”

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Posted 3 years ago

Thanks for the fantastic 5* review!

Posted 3 years ago

“Samantha, our account manager was amazing. We had an extremely short timeframe we needed the order to be processed and paid for by. This was not a problem. Total Merchandise were extremely efficient, right from the quote through to delivery. We would definitely consider ordering from them again.”

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Posted 3 years ago

Thank you so much for such an amazing review! We always strive to exceed our customers' expectations and are delighted to hear that we did exactly that. We hope very much to work with you on another order in the future!

Posted 3 years ago

“Great products and service, thanks.”

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Posted 3 years ago

Thanks for the wonderful review, Louise!

Posted 3 years ago

“Not particularly prompt at responding to queries, then items delayed by multiple issues with delivery, and to top it off items delivered to me that weren’t mine. Would be wary about using this company again.”

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Posted 3 years ago

Thank you for taking the time to leave us a review and we're so sorry to read this. We've looked into your order and can see that the issues arose via our third-party supplier, for which we can only apologise. We notified our Sales Manager about your feedback and know that she has been in touch with you this morning to provide a resolution. We hope to get another chance to work with you in the future and to give you our usual 5* customer experience!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thanks for the 5* review, Kate!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews