Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,004 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, good turn around of product and quality item. Will be using again”

Helpful Report

Posted 1 year ago

Thanks for the fantastic review, Stuart!

Posted 1 year ago

“Total Merchandise outperforms all other suppliers of promotional material companies that I have dealt with in their customer service and prices. If Total Merchandise has the item you require, I would highly recommend ordering through them, they will not disappoint you with their service.”

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Posted 1 year ago

Thank you so much for such amazing feedback - it's so appreciated!

Posted 1 year ago

“great service and lovely teddies”

Total Merchandise 5 star review on 25th May 2022

Helpful Report

Posted 1 year ago

Hi Christina - thank you for the great review and for sharing a photo of your finished teddy bears! They look great with your logo and we're so glad you're pleased with them. Hope to work together again soon!

Posted 1 year ago

“There was great communication from start to finish - Total Merchandise were happy to send me samples and the final products are great quality and arrived earlier than expected.”

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Posted 1 year ago

“Fantastic, fast service!”

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Posted 1 year ago

Thank you for the fantastic review!

Posted 1 year ago

“The service we received was very professional and extremely prompt. Will certainly be using Total Merchandise for our future requirements and would not hesitate to recomend them.”

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Posted 1 year ago

Hi Ken - thank you so much for the review and the recommendation! We're so glad to hear you had a great TM experience and look forward to working together again soon.

Posted 1 year ago

“Great service!!”

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Posted 1 year ago

Hi Ted, thanks for the excellent review!

Posted 1 year ago

“Excellent quality, great delivery on time”

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Posted 1 year ago

Hi Mick - that's what we like to hear! Thanks for the great review.

Posted 1 year ago

“Good Quick Service. Good Communication”

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Posted 1 year ago

Hi Lydon - thanks for the fantastic 5* review!

Posted 1 year ago

“Very happy with our product, very speedy service and couldnt have asked for more.”

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Posted 1 year ago

Hi Andrea, thanks so much for the wonderful review - we're so pleased to hear you were delighted with the service and your products!

Posted 1 year ago

“Wasn’t as expected”

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Posted 1 year ago

Hi Kelly, thanks for the review. We're sorry you feel you didn't have a 5* TM experience this time and would like to find out more so we can make this right for you. Your account handler will be in touch to get more information.

Posted 1 year ago

“Excellent communication, easy to order, speedy delivery. All of which a competitor couldn't deliver on.”

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Posted 1 year ago

Hi Sarah - we're so pleased to read this! Thanks for taking the time to leave us such a great review.

Posted 1 year ago

“Great service, quick responses and answered all questions quickly and clearly.”

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Posted 1 year ago

Hi Stephen - thanks for the fantastic review! We look forward to working together again soon.

Posted 1 year ago

“Very helpful on the phone in dealing with my enquiries and kept me informed of delivery times. We ordered branded Americano travel mugs which look great and are very good quality. Will use again.”

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Posted 1 year ago

Hi Chris, we're so glad to hear you're pleased with the service you received and your finished mugs. Look forward to working with you on more products soon!

Posted 1 year ago

“I never have a problem with ordering, and it's a good quality product at a good price.”

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Posted 1 year ago

Hi Rhiannon - thanks for the fantastic review! Hope to work with you again soon.

Posted 1 year ago

“I have used Total Merchandise many times and their service & attention to detail is excellent. They inform you when an item is due for delivery, always arriving on time & in full.”

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Posted 1 year ago

Hi Janice - what a wonderful review! We're so glad to hear you had a great TM experience and were pleased with your completed items. Thank you!

Posted 1 year ago

“Items were dispatched over a week late, then arrived late for the second target date because of a courier problem, and there were several that were extremely damaged. I kept trying to call and either getting anonymous "EE" voicemails or being cut off mid-ring. People would say things like "I'll be in touch on Monday" and then I'd have to chase on Tuesday because they hadn't. I had to ask for a discount (this wasn't offered), and initially, £25 was suggested. I then badgered them a bit more and got it moved up to £50. It remains to be seen whether the replacements for the damaged items will arrive on time.”

Helpful Report

Posted 1 year ago

Hi Alexandra – thanks for leaving us a review. We’re so sorry to hear you haven’t been satisfied with your TM experience this time. Frustratingly courier delays are out of our control. We can see that your products should have arrived with you by now and your account handler should have been in touch to check that you're happy with them.

Posted 1 year ago

“Our order was looked after by Charlotte who provided excellent service and support. Emails were answered immediately, all queries dealt with and timescales met. The product was excellent and fantastic quality, delivered quickly and well packaged. We definitely recommend and will use Total Merchandise for future orders. Thank you Charlotte & the team :)”