Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,044 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, quick provision of quote and delivery on day as promised”

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Posted 3 years ago

That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.

Posted 3 years ago

“The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.”

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Posted 3 years ago

We're so glad to hear it, Nikki - thank you!

Posted 3 years ago

“Great customer service and so patient- thank you! We love our new banners!”

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Posted 3 years ago

Thanks for the amazing review, Mark - and we're so pleased to hear you love your banners! We hope to work together again soon.

Posted 3 years ago

“Excellent service and excellent product”

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Posted 3 years ago

That's great to hear - thanks for the 5* feedback, Rosemary!

Posted 3 years ago

“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

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Posted 3 years ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 3 years ago

“great service and communications.”

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Posted 3 years ago

We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.

Posted 3 years ago

“Excellent service, although delivery charges are a little high.”

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Posted 3 years ago

Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!

Posted 3 years ago

“Excellent company to work with.”

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Posted 3 years ago

We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.

Posted 3 years ago

“Good Response only reason didnt use was that the bag opening wasnt quiet big enough.”

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Posted 3 years ago

Hi Jonathan, thanks for taking the time to review us. We're sorry that the sample you ordered didn't quite match what you were looking for. Our team did offer you alternative products and, while we weren't able to work together on this occasion, we very much hope to assist you with another order in the future.

Posted 3 years ago

“fast and efficient plus customer focussed”

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Posted 3 years ago

That's what we like to hear! Thanks for the 5* feedback, Marianne.

Posted 3 years ago

“Total Merchandise are always professional, helpful and their products are very good quality.”

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Posted 3 years ago

Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.

Posted 3 years ago

“Great service very efficient both times I have used their services 👍”

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Posted 3 years ago

We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.

Posted 3 years ago

“Perfect service only marred by the delivery couriers who consistently expected our offices to be open in the evenings rather than the day time. After a change of couriers, finally received and happy with the order.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review us, and please accept our apologies for any frustration surrounding the delivery of your items by third-party couriers. We're glad to hear you've received your products and are happy with them, and hope to work with you again soon!

Posted 3 years ago

“Amazing staff really helpful”

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Posted 3 years ago

We're so glad to hear it, Anne - thank you!

Posted 3 years ago

“Very professional organisation, friendly and efficient staff members, high quality products, speedy service and keen prices - what is not to like?!”

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Posted 3 years ago

What amazing feedback - thanks, Martin! We're so glad to hear you had an amazing experience with us and hope to work together again soon.

Posted 3 years ago

“The quality of the product and standard of service is excellent. Sam also ensured that the goods were delivered before scheduled, which was greatly appreciated as it meant we could distribute the T-shirts before the event. Thank you Sam and Total Merchandise”

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Posted 3 years ago

Thanks for the wonderful feedback, Jill! We're so pleased to read this and are delighted to hear that you're pleased with your finished products. We hope to work together again soon.

Posted 3 years ago

“Brilliant customer service. Thank you!”

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Posted 3 years ago

We're so glad to hear it. Thanks for the 5* feedback!

Posted 3 years ago

“Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.”

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Posted 3 years ago

Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.

Posted 3 years ago

“I am delighted with the results and I am impressed with the customer service.”

Total Merchandise 5 star review on 27th July 2023

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Posted 3 years ago

Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.

Posted 3 years ago

“Very quick service. The items ordered came out perfectly.”

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Posted 3 years ago

Thanks for the wonderful feedback, Lisa - we're so pleased to hear it!

Posted 3 years ago

Total Merchandise is rated 4.8 based on 2,044 reviews