Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,030 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional organisation, friendly and efficient staff members, high quality products, speedy service and keen prices - what is not to like?!”

Helpful Report

Posted 2 years ago

What amazing feedback - thanks, Martin! We're so glad to hear you had an amazing experience with us and hope to work together again soon.

Posted 2 years ago

“The quality of the product and standard of service is excellent. Sam also ensured that the goods were delivered before scheduled, which was greatly appreciated as it meant we could distribute the T-shirts before the event. Thank you Sam and Total Merchandise”

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Posted 2 years ago

Thanks for the wonderful feedback, Jill! We're so pleased to read this and are delighted to hear that you're pleased with your finished products. We hope to work together again soon.

Posted 2 years ago

“Brilliant customer service. Thank you!”

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Posted 2 years ago

We're so glad to hear it. Thanks for the 5* feedback!

Posted 2 years ago

“Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.”

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Posted 2 years ago

Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.

Posted 2 years ago

“I am delighted with the results and I am impressed with the customer service.”

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Posted 2 years ago

Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.

Posted 2 years ago

“Very quick service. The items ordered came out perfectly.”

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Posted 2 years ago

Thanks for the wonderful feedback, Lisa - we're so pleased to hear it!

Posted 2 years ago

“Very impressed by the quality of the Lanyards.”

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Posted 2 years ago

We're so pleased to hear it, Phill - thank you!

Posted 2 years ago

“I have worked with Total Merchandise quite a lot over the past twelve months, the pricing is fair, products are good quality and the customer service is outstanding.”

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Posted 2 years ago

We're so glad to hear it, Julie! Thanks fo the 5* review and we look forward to working together again soon.

Posted 2 years ago

“Excellent service, with regular email updates, and quality of badges very good.”

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Posted 2 years ago

Thanks for the amazing review, Hannah - we're so glad to hear that you're pleased with your products!

Posted 2 years ago

“Great product and excellent customer service, the team really helped out with getting our order completed on a tight deadline and with some changes along the way!”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the amazing 5* feedback and we look forward to working with you on another order soon.

Posted 2 years ago

“Great advice and efficient service. Arrived within our very tight timeframe.”

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Posted 2 years ago

We're so pleased to hear it, Louise! Thanks for the 5* review and we hope to work with you again soon.

Posted 2 years ago

“Second time using them extremely happy”

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Posted 2 years ago

We're so glad to her it, Sue - thank you!

Posted 2 years ago

“Supportive and friendly, would highly recommend as the end product was great at a lower cost compared to competitors. I especially liked that their pricing was fully transparent on their website with no hidden fees.”

Helpful Report

Posted 2 years ago

Hi Joanne - thanks so much for the fantastic feedback! We always strive to be as transparent and upfront as possible with our customers, so are delighted to read this. We look forward to working with you on another order soon.

Posted 2 years ago

“Products and service were excellent”

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Posted 2 years ago

Hi Judith, thanks so much for the amazing review! We look forward to working with you again in the future.

Posted 2 years ago

“Really speedy and helpful service.”

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Posted 2 years ago

Thanks for the great feedback, James - we really appreciate it!

Posted 2 years ago

“Excellent service provided by Total Merchandise, We look forward to working with them again.”

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Posted 2 years ago

We're so glad to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.

Posted 2 years ago

“I am really please with all the products we have received - we will be ordering from here again! Samantha's assistance has been much appreciated and no request was too much”

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Posted 2 years ago

Thanks for the amazing feedback, Charlotte - we're so glad to hear you had a great experience with us and look forward to assisting you with your next order!

Posted 2 years ago

“Fantastic, efficient & helpful service from start to finish and the cheapest prices too.”

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Posted 2 years ago

That's what we love to hear! Thanks for the review, Lisa - we pride ourselves on always offering our customers the best service and lowest prices, so are delighted to read this. We look forward to working with you on another order soon!

Posted 2 years ago

“very helpful and great communication”

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Posted 2 years ago

Thanks for the great feedback, Nicola - we really appreciate it!

Posted 2 years ago

“Excellent service and customer communications. So far two out of two delivered ahead of schedule and looking great. Will definitely use again.”

Helpful Report

Posted 2 years ago

Hi Karen - we're so pleased to hear it! We pride ourselves on the 5* experience we offer our customers, so it's great to read this. We look forward to working with you on another order soon.

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,030 reviews