Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Very good communication too :)”

Helpful Report

Posted 6 years ago

Fantastic. Thanks, Nick!

Posted 6 years ago

“The products i source from Total Merchandise are generally very good value and the branding we achieve on the product is ideal for the promotions I run. Very happy with the service normally quick and never any delays.”

Helpful Report

Posted 6 years ago

Hi Andrew - thanks for the excellent review! We're delighted to hear you're pleased with your products and the service, and look forward to working with you on another order soon.

Posted 6 years ago

“Very happy with the product. Arrived on time and met expectations. Value for money. Quality product.”

Helpful Report

Posted 6 years ago

Hi Karthika - fantastic, we're delighted to hear that. We look forward to working with you again on another order soon!

Posted 6 years ago

“Excellent! Holly was responsive, helpful and made the whole process of ordering, payment and delivery very easy and simple. Great job.”

Helpful Report

Posted 6 years ago

Hi George - brilliant, we're delighted to hear that. We hope to work with you on another order soon!

Posted 6 years ago

“Good speedy service - almost too speedy, as we did not actually need the product for a few months, but they chased us up quite a bit, but guess that could be seen as attentiveness.”

Helpful Report

Posted 6 years ago

Thank you for the great review! We apologise for any inconvenience that might have been caused by your delivery arriving earlier than anticipated.

Posted 6 years ago

“I'm very pleased with the cooler bags, they came earlier than anticipated which was great, and the logo came out perfectly. Thank you!”

Helpful Report

Posted 6 years ago

Hi Natalie - brilliant, we're so pleased to hear that! Thanks for the great review.

Posted 6 years ago

“Fab products of high quality. Customer Service 2nd to none!! - all queries resolved quickly”

Helpful Report

Posted 6 years ago

Brilliant - we're delighted to hear that! Thanks and we hope to work with you again soon.

Posted 6 years ago

“The tote bags I ordered were of good quality.”

Helpful Report

Posted 6 years ago

Hello Mary - we're so pleased to hear that! Thank you.

Posted 6 years ago

“Total Merchandise made it very simple to order a big bulk of bags to our office and were always helpful when we had questions”

Helpful Report

Posted 6 years ago

Brilliant - thanks for the great review!

Posted 6 years ago

“Great products, arrived on-time when specified. Would definitely use again.”

Helpful Report

Posted 6 years ago

Hi Richard - fantastic, thank you! We look forward to working with you on another order in the future.

Posted 6 years ago

“Good quality product (tote bags), excellent customer service, smooth transaction, prompt delivery.”

Helpful Report

Posted 6 years ago

Excellent - what a glowing review! Thanks, Nick. We hope to work with you again soon.

Posted 6 years ago

“Good prices and range of goods”

Helpful Report

Posted 6 years ago

Hi Mike - thanks for the great review!

Posted 6 years ago

“excellent service, staff very helpful very pleased with the products and price”

Helpful Report

Posted 6 years ago

Brilliant, Miki! Thanks for your great review and we look forward to working with you again soon.

Posted 6 years ago

“Good communication, fantastic product.... Very happy....”

Total Merchandise 5 star review on 17th July 2019

Helpful Report

Posted 6 years ago

Hi Thuline - your review is moo-sic to our ears. Do you have any udder pictures you could share? (Or are we just milking it now?) We love your travel mugs and are delighted to hear you do too!

Posted 6 years ago

“Excellent service from start to finish from Amy and Kimberly. We were delighted to get our order on the predicted date and very happy with the products as well.”

Helpful Report

Posted 6 years ago

Hi Willow - fantastic! We're delighted to read your lovely review and are looking forward to working with you on another order again soon.

Posted 6 years ago

Hi Willow - that's what we like to hear! Thanks so much for the excellent review and we hope to work with you again soon.

Posted 6 years ago

“Ordered reusable drinks bottles with our company branding. The product is great and good quality, good delivery. Thanks Joanna for your communication throughout.”

Helpful Report

Posted 6 years ago

Brilliant, Kerrie - we're delighted to hear you're pleased with your bottles! We look forward to working with you again soon.

Posted 6 years ago

“Great, thank you very much.”

Helpful Report

Posted 6 years ago

Hi Victoria - the pleasure is entirely ours. We look forward to working with you again soon!

Posted 6 years ago

Hi Victoria - we're delighted to hear that. Thank you!

Posted 6 years ago

“great product and great quality”

Helpful Report

Posted 6 years ago

Fantastic. Thanks, Libby!

Posted 6 years ago

“Great service , friendly team , loved the product”

Helpful Report

Posted 6 years ago

Hi Wayne - we're delighted to hear that. Thanks for the great review!

Posted 6 years ago

“The Curvy pen in green with the Gold text & club emblem were superb. We used them at our 40th Model Railway show as a give-away to the public for coming to our show. Our club members also received a pen. The reaction was delightful and we shall be re-ordering soon to replenish our remaining stocks. Thank you Total Merchandise for a superb product.”

Helpful Report

Posted 6 years ago

Hi Derek - what a fantastic review. Thank you! We're delighted to hear that your pens were what you hoped for and are thrilled to hear your club members loved them! We look forward to working with you again soon.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews