Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with Samantha in Total Merchandise for the last few years and she has been fantastic. Her level of professionalism and ability to keep true on realistic delivery times. Our company merchandise always looks the part. Thank you.”

Total Merchandise 5 star review on 15th August 2019

Helpful Report

Posted 6 years ago

Hi Clodagh - thanks for the amazing review, and for sharing a photo of your products! We always love getting feedback on our customer service and will pass your kind comments onto Samantha. Look forward to working with you again soon!

Posted 6 years ago

“The responses were always fast, so thank you for that. There was a misunderstanding at one point - the thing I wanted hadn't been understood which sent us down a confusing email exchange for a bit, but it was all sorted in the end. My point of contact was very patient!”

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Posted 6 years ago

Hi Rhi - thanks for the review! We're pleased to hear we were able to resolve any confusion and are glad to hear you received great customer service. We hope to work with you again soon!

Posted 6 years ago

Hi Rhi, thanks for your review! We're glad we were able to resolve any confusion and are delighted to hear you were impressed with our customer service.

Posted 6 years ago

“Fast Delivery - Quality product - Good Price”

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Posted 6 years ago

Great - thanks, Daniel! We hope to work with you again soon.

Posted 6 years ago

“Thanks to Robyn & Nicola I received my cups in time. Thank you”

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Posted 6 years ago

Brilliant. Thanks, Colin!

Posted 6 years ago

“Excellent work. Always delivering on time”

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Posted 6 years ago

We're delighted to hear it! We look forward to working with you again soon.

Posted 6 years ago

“Very Fast.... Excellent Service. Thank you Beth for your excellent Customer service. Great Work... Highly Recommendable.”

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Posted 6 years ago

Hi Jaison - wow! What more could we possibly ask for in a review?! Thank you - and we'll be sure to pass your comments on to Beth, too.

Posted 6 years ago

“Good communication and the product was just as ordered.”

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Posted 6 years ago

Fantastic. Thanks Brendan! We hope to work with you again soon.

Posted 6 years ago

“I have been dealing with Poppy, she is highly efficient and super quick.”

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Posted 6 years ago

Hi Bilen - we're so pleased to hear that! Thanks for the review and we'll be sure to pass your kind comments on to Poppy.

Posted 6 years ago

“Always efficient and reliable service. Highly recommended every time.”

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Posted 6 years ago

Fantastic Caroline - thanks for the glowing review!

Posted 6 years ago

“Easy communication with the team, fast delivery”

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Posted 6 years ago

Hi Melissa - thanks for the brilliant review!

Posted 6 years ago

“I ordered branded foldable nylon frisbees and they are already going down a storm. The order process was straight forward and the order arrived very quickly. I look forward to working with Total Merchandise in the future.”

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Posted 6 years ago

Thanks for your great review and we look forward to working with you again in future!

Posted 6 years ago

“We have now placed a few orders with Total Merchandise and every single one of them came on time and without any issues. Communication is fantastic and we couldn't have asked for a better variety of products. Thank you for working with us!”

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Posted 6 years ago

No, thank you for your business (and lovely review).

Posted 6 years ago

“Excellent service, thank you!”

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Posted 6 years ago

Thanks Fiona - we always aim for five-star service!

Posted 6 years ago

“Laura, our contact, was most helpful and efficient. We will definitely use Total Merchandise again.”

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Posted 6 years ago

Hi Keith, thanks for your review and we look forward to working with you again soon.

Posted 6 years ago

“We place a lot of orders with Total Merchandise and we are always happy with the products and the great speedy service we receive from our account manager Beth Gilbert.”

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Posted 6 years ago

Fantastic. We're delighted to hear that and will pass your kind comments on to Beth! Thanks for the review and we look forward to working on another order with you soon.

Posted 6 years ago

“As always lightning fast delivery and high quality product!”

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Posted 6 years ago

Fantastic. Thanks, Ross!

Posted 6 years ago

“We use Total Merchandise for a lot of our promotional items with our brand name Proud to be Lincoln and i have to say we always receive an exceptional service in particular from Laura Pengelly where nothing is too much trouble and everything is always ready for when we need it for. I would definitely and have already recommended this supplier to other key partners that we work with.”

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Posted 6 years ago

Hi Scott - wow! What a wonderful review - we're absolutely delighted to read your comments. We really hope to work with you again on another order soon, and thanks for recommending us.

Posted 6 years ago

“Very happy with the service and the finish product”

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Posted 6 years ago

Fantastic - we're delighted to hear you were pleased with your order!

Posted 6 years ago

“Really helpful team who guided me through the whole process.”

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Posted 6 years ago

Thanks for the great review Sarah, we're delighted to hear that!

Posted 6 years ago

“Cheap prices & good customer service, always.”

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Posted 6 years ago

Brilliant. Thanks for the 5* review, Mike!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews