Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prompt service and delivery.”

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Posted 6 years ago

Hi Joshua. Brilliant - thank you!

Posted 6 years ago

“Great service!!”

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Posted 6 years ago

Great! Thank you for the 5* review.

Posted 6 years ago

“Always competitive pricing and knowledgable team.”

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Posted 6 years ago

Thanks, Guy! We're very pleased to hear that.

Posted 6 years ago

“Very good quality and customer service.”

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Posted 6 years ago

Brilliant. Thank you for the great review!

Posted 6 years ago

“Total Merchandise were awesome, we enquired about having branded T shirts printed and explained that they were required for an event on the 10th August. They jumped into action, provided the quotes artwork and worked closely with us to process. The T'shirts arrived on the Friday. Brilliant job! Thanks to all involved.”

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Posted 6 years ago

Hi Jill - thank you for the fantastic review! We pride ourselves on offering our customers a five-star experience each and every time, and we're delighted to hear you were pleased with the service you received. We hope to work with you on another order in the near future!

Posted 6 years ago

“Fantastuc Service. Quality products. Holly is amazing.”

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Posted 6 years ago

Hi Stefan. What a lovely review. Thank you!

Posted 6 years ago

“Good service from a friendly team. Excellent quality goods arrived very quickly”

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Posted 6 years ago

Hi Alison - that's what we like to hear! Thanks for the lovely review.

Posted 6 years ago

“Good service at competitive price delivered on time. 5 star in my book!”

Total Merchandise 5 star review on 28th August 2019

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Posted 6 years ago

Brilliant! Thanks for the review David - and for sharing the pic!

Posted 6 years ago

“Fantastic Service from start to finish - My first time creating full colour shopper bag artwork, I was guided through the process by Tom. Prices are great and the quality equally so. I will be purchasing from the guys again. Very pleased with how smooth the process was.”

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Posted 6 years ago

Excellent - thanks David! We'll be sure to pass your kind comments on to Tom and look forward to working with you on another order soon.

Posted 6 years ago

“Ordered 150 bags, arrived just as described and on time. Great support.”

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Posted 6 years ago

Hi Victoria, thanks for the great review!

Posted 6 years ago

“The person dealing with my order NIcky White was very inefficient, I had already given him clear instructions in emails and several times he came back to ask, when I spoke to him he didn't seem to have a clue and had a can't be bothered attitude. Can't fault the quick delivery and quality of pens but am giving this poor due to him.”

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Posted 6 years ago

Hi Rebecca, thanks for leaving us a review! We always aim for a 5* customer experience and are sorry you feel we didn't hit the mark this time. We have passed your comments on and this will be looked into internally. We're delighted to hear you were pleased with the delivery and the quality of your products, and hope to work with on another order soon.

Posted 6 years ago

“VERY happy with my colour-printed conference bags! Competitively priced & decent quality. Excellent interaction with Laura from TM, who answered extremely swiftly and competently. Was a pleasant experience and I would definitely recommend them!”

Total Merchandise 5 star review on 22nd August 2019

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Posted 6 years ago

Wow Elisabeth, what a wonderful review! We're delighted to hear you were impressed by our service and that you were pleased with your bags. They look great!

Posted 6 years ago

“To: Poppy Etherington - Thank you for sorting out what might have been a disaster. The replacement bags arrived in good time thanks to your excellent 'crisis managment' and are just what we wanted. Well done for a prompt, courteous and efficient service.”

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Posted 6 years ago

Hi John, a big thank you for the fantastic review. We're delighted to hear Poppy was able to handle this situation for you - and that you're happy with your products! Thanks for sharing a photograph, the bag looks great. We hope to work with you again on another order soon.

Posted 6 years ago

“To be honest I had to chase them up for my order but it came through in time.”

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Posted 6 years ago

Hi Graeme, thanks for leaving us a review! We're pleased to hear your products arrived when expected and hope to work with you on another order soon.

Posted 6 years ago

“Total Merchandise were very professional and clear, albeit sometimes blunt in communication. Our merchandise arrived quickly and was of the high quality we were looking for.”

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Posted 6 years ago

Hi Euan - thanks for the review! We're delighted to hear you were satisfied with everything and look forward to working with you on another order soon.

Posted 6 years ago

“I needed some advertising products to hand out at a forthcoming event. Total Merchandise provided the ideal answer with pens bearing the team logo. Total Merchandise were easy to deal with and provided a quality product at a reasonable price with a quick turn-round.”

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Posted 6 years ago

Hi Jon! Thanks for the brilliant review. We're delighted to hear we could tick all your boxes with our promotional pens and hope to work with you again soon!

Posted 6 years ago

“Products look really professional with our logo on. Quick turn around and great communication from start to finish. Thank you”

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Posted 6 years ago

Hi Jessica - brilliant, we're so pleased to hear that! We look forward to working with you again soon.

Posted 6 years ago

“Great products, and excellent communications and process.”

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Posted 6 years ago

Hi Eugene - thanks very much for the 5* review!

Posted 6 years ago

“Great quality and speedy delivery”

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Posted 6 years ago

Lovely. Thanks, Antonia!

Posted 6 years ago

“Excellent service and product advise from Nicky White 10/10”

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Posted 6 years ago

Hi Gary. Fantastic - thanks for the review! We'll be sure to pass your kind comments on to Nicky and hope to work with you on another order soon.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews