Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Curvy ball pen as described good quality very happy”

Helpful Report

Posted 6 years ago

Hi Ann - brilliant! We're so pleased to hear you're happy with your order and hope to work with you again soon.

Posted 6 years ago

“Our order for corporate pens was dealt with incredibly swiftly and efficiently. Will definitely use again.”

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Posted 6 years ago

Fantastic - we're so pleased to hear that! We look forward to working with you on another order soon.

Posted 6 years ago

“Quick quotations and clear communication, Robyn was a great help and answered all queries efficiently.”

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Posted 6 years ago

Hi Millie - we're delighted to hear that. We'll be sure to pass your kind comments over to Robyn and hope to work with you soon.

Posted 6 years ago

“I found them very helpful even when I ordered a bit late everything arrived in time with great feedback from our customers.”

Total Merchandise 5 star review on 10th July 2019

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Posted 6 years ago

Hi Michael - brilliant! We're so pleased you're happy with your products and look forward to working with you again soon.

Posted 6 years ago

“Very good service and good quality products.”

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Posted 6 years ago

Great - we're so pleased to hear that! Thank you for the review.

Posted 6 years ago

“Speedy, great quality, great price - highly recommend”

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Posted 6 years ago

Hello Melissa - thanks for the excellent review! We're looking forward to working with you again soon.

Posted 6 years ago

“My experience with the total merchandise staff has been very good. They were profesional, responsive and helpful. There isn't much, if anything at all, that I can recall that needs improvement.”

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Posted 6 years ago

Wow, Kristoffer - thank you so much! What a fantastic review. We hope to work with you again soon.

Posted 6 years ago

“A pleasure to deal with and excellent products.”

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Posted 6 years ago

Thanks for the great review! We hope to work with you again soon.

Posted 6 years ago

“From the start the staff were exceptionally helpful, patient and caring. The finished products were amazingly good and cheaper than anything else we could get. One well known firm told me it was not possible to print the keyrings with our book cover...but these people did it. Promptly delivered. We will be back for more excellent service and products and would recommend this firm highly.”

Helpful Report

Posted 6 years ago

Hi Stella - wow, we're so pleased to read your review! Thanks for the very kind words and we're glad you're delighted with the end product. We look forward to working with you again.

Posted 6 years ago

“Quick and easy re-order of branded umbrellas. Great quality and sensible price.”

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Posted 6 years ago

Fantastic - we're so pleased to hear that. Thanks for the review!

Posted 6 years ago

“EASY TO DEAL WITH QUICK RESPONSE TIMES, AND EXCELLENT END PRODUCT.”

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Posted 6 years ago

Hi Nicola - excellent! Thank you for the great review and we're delighted to hear you're pleased with your products.

Posted 6 years ago

“Professional company with great customer service and delivery times. Products are to a high standard.”

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Posted 6 years ago

Hi Thomas - brilliant, we're so pleased to hear that! We look forward to working with you again soon.

Posted 6 years ago

“Had to find a company that could supply 500 beach balls for a promotion day . Total Merchandise did not let me down and were a pleasure to deal with.”

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Posted 6 years ago

Hi Robert - we're delighted to hear that! Thanks for the excellent review and we look forward to working with you again soon.

Posted 6 years ago

“Quick response time, good team to work with and they get the job done!”

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Posted 6 years ago

Kevin - thank you for such a great review!

Posted 6 years ago

“Products were great but it was the really helpful and quick service that put these guys over other similar businesses we have used.”

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Posted 6 years ago

Brilliant, thanks Neil! We hope to work with you on another order soon.

Posted 6 years ago

“Easy to create order and very good communication. The bags are perfect for our organisation.”

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Posted 6 years ago

Hi Ruth - that's fantastic. Thank you!

Posted 6 years ago

“Excellent quality product and quick delivery.”

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Posted 6 years ago

Thank you for the fantastic review, Sue! We hope to work with you again soon.

Posted 6 years ago

“Excellent service, quality product and quick turnaround”

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Posted 6 years ago

Brilliant - we're so pleased to hear that!

Posted 6 years ago

“We were very happy with the pens that we received from yourselves. The service that you provided was very good and quick to get back to us, regarding our order.”

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Posted 6 years ago

Hi Nicky - we're so pleased to hear that. Thank you! We hope to work with you on another order soon.

Posted 6 years ago

“Exceptional service and turnaround”

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Posted 6 years ago

Hi Matt - we're delighted to hear it! We hope to work with you again soon.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews