Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total Merchandise are very good value for the price point. I've requested multiple different quotes and variations and they always come back pleasantly. Sunglasses and water bottles have both come back just as expected, very happy with the quality. Sometimes I think information gets lost on their backend email system, as I need to repeat requests and/or clarifications in emails. But for something super cheap, I accept this is part and parcel!”

Helpful Report

Posted 8 years ago

“Beth was super helpful and very patient despite us changing our requirements and having a short deadline. She was great from our initial enquiry until delivery, really happy with the product too - will come back again!”

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Posted 8 years ago

“Friendly and accommodating with great customer service and support throughout the buying process, topped off with great products.”

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Posted 8 years ago

“Liz, who handled our order, was very helpful and thanks to her we managed to meet a tight deadline. The final product looked great.”

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Posted 8 years ago

“Excellent service, speedy response and our keyrings look great!”

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Posted 8 years ago

“We love our new books of mini-post-its! At a recent recruitment event, we were the only exhibitor with this design of "freebie", which is both professional but eye catching. Thank you!”

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Posted 8 years ago

“Excellent service from start to finish & the product (sunflower desk plant pots) have gone down an absolute storm at work. Can't fault them :-)”

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Posted 8 years ago

“Excellent Company to deal with, great customer service”

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Posted 8 years ago

“We have previously ordered these pens and are very satisfied with your product.”

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Posted 8 years ago

“Always keen to help and offer suggestions where possible.”

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Posted 8 years ago

“Very reliable and great products.”

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Posted 8 years ago

“The mugs we ordered look fantastic. Top quality and the customer service was exceptional. Will be working with them again.”

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Posted 8 years ago

“Professional company”

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Posted 8 years ago

“Amazing service”

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Posted 8 years ago

“We ordered badges for a conference. When they arrived the printing on them was so small we ended up throwing them out (our organisation's name was not readable). While technically your staff member did her job and helped with the artwork, if she had just said we might want to consider a bigger size badge we would have spent more money and actually been able to use them. It is hard to judge size via internet files. Very, very disappointed.”

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Posted 8 years ago

“The delivery is prompt and the products are of good quality. I get good customer service as well so Total Merchandise pretty much ticks all the boxes.”

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Posted 8 years ago

“I enjoy working with TM account managers, very professional team”

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Posted 8 years ago

“Couldn't have been better, able to work to a very tight deadline and produced excellent results.”

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Posted 8 years ago

“The pot-it notes and pens order were very good.”

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Posted 8 years ago

“Brilliant service, great product, excellent value”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews