Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Prompt, friendly and helpful service”

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Posted 8 years ago

“Very prompt efficient service with regular updates and follow up.”

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Posted 8 years ago

“Excellent product delivered to a tight deadline. Excellent customer service - I was kept well informed”

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Posted 8 years ago

“Excellent customer service, especially when we had a vital and short deadline. Fantastic quality products too - will use again. Many thanks”

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Posted 8 years ago

“Professional Company to work with and excellent customer service.”

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Posted 8 years ago

“I was really impressed with the communication from Total merchandise, notifying me when the delivery would happen and checking we received the goods. I haven’t had that with other suppliers. We ordered bespoke mini Rubik's cube key rings and the quality and finish was excellent. It was a real pleasure working with you.”

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Posted 8 years ago

“Total Merchandise went out of their way to ensure that i was completely satisfied with my purchase, and i'm very impressed with the service they provided.”

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Posted 8 years ago

“Communication was first class and delivery was super fast”

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Posted 8 years ago

“Excellent customer service, quick delivery after placing order”

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Posted 8 years ago

“Fast, Friendly service and competitive pricing. All you need!”

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Posted 8 years ago

“Quality of the product and printing was good but pads sold with 50 paper sheets and very wide margin so they will not last very long.”

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Posted 8 years ago

“Reliably great service, with prompt delivery.”

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Posted 8 years ago

“Good communication, excellent price, very good end product”

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Posted 8 years ago

“Very helpful and responsive to an important rush order, with delivery exactly on schedule and products supplied exactly as specified!”

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Posted 8 years ago

“I was dissapointed with the color on the product I saw online compared to the one I received. I understand that they might differ a bit but not entirely. I ordered red and received orange. On top of this, Total Merchandise informed me that the orange color was in fact a light red. This is probably the worst part of it, because it was not even close to being red and for a company not being able to admit an error is truly worrying - we all make mistakes. So, for some constructive feedback, I would make sure that the document with the product sent to the customer actually contains the same color as the one that will be sent. Perhaps also to make customers more aware of the differences that can occur.”

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Posted 8 years ago

“Quick turnaround. A little pricey for this small quantity.”

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Posted 8 years ago

“Good communication”

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Posted 8 years ago

“Quick and responsive.”

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Posted 8 years ago

“We got items delivered to the office faster than expected. Happy with the job itself as well”

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Posted 8 years ago

“Speedy and quality service.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews