Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elizabeth ensured the urgent order was delivered from enquiry to delivery with such professionalism. Received the product in under a week from initial call. Product was as expected and excellent quality.”

Helpful Report

Posted 8 years ago

“Hassle-free ordering and quick delivery of quality and affordable products.”

Helpful Report

Posted 8 years ago

“Good prices, good customer service. What more do you need?!”

Helpful Report

Posted 8 years ago

“After receiving a jug water bottle as a secret Santa, I thought these would be an ideal hydration tool for my rugby team. Not only are they plentiful (2.1ltr) they stop the team using plastic bottles (therefore assisting the environment). The service was quick and easy, the product was durable and well made.”

Helpful Report

Posted 8 years ago

“Great quality products. Everything was delivered on time. Robyn was very responsive and a great help. Looking forward to work with you in the future.”

Helpful Report

Posted 8 years ago

“we are very happy with our custom sweets and pens, the team was really helpful and it was quite a straight forward process easy follow, we will return as a costumer for sure!”

Helpful Report

Posted 8 years ago

“They were quick to accommodate for a project that had a very quick turnaround. Very useful!”

Helpful Report

Posted 8 years ago

“Liz has been great. Very quick to respond, and she has managed all my requests and orders extremely well. Because of this relationship, I now consider Total Merchandise my 'go to' place for all merchandising needs.”

Helpful Report

Posted 8 years ago

“On time delivery and good quality print on the products”

Helpful Report

Posted 8 years ago

“Excellent service, with good communication throughout0”

Helpful Report

Posted 8 years ago

“Good communication, very helpful, great product.”

Helpful Report

Posted 8 years ago

“We ordered some badges at short notice for an event, and were very pleased with the result - on time, good quality and very professional service. Thanks to the team at Total Merchandise!”

Helpful Report

Posted 8 years ago

“They have given me an amazing service, making sure that I was satisfied from start to finish and also before placing my order with the final draft. Exactly what we was looking for. Delivery was fast and I will be placing more orders with them in the future. Totally recommended”

Helpful Report

Posted 8 years ago

“Excellent customer service, kept me informed along the way and delivered on time! Our branded pens look very professional, we’re delighted with them. Thank you!”

Helpful Report

Posted 8 years ago

“Excellent customer service (Samantha was extremely professional and helpful), goods all delivered in a perfect state, exactly as ordered. TM managed to deliver my order in a short time span to accomodate my dates of travel, and did it all very professionally.”

Helpful Report

Posted 8 years ago

“Very responsive team”

Helpful Report

Posted 8 years ago

“Fast and efficient delivery, great quality and presentation. Communication could be so much better and more efficient.. there is no sense of urgency..”

Helpful Report

Posted 8 years ago

“Really helpful team who were quick to respond to what we needed with a quick turnaround. Products were great and arrived when expected with no issues.”

Helpful Report

Posted 8 years ago

“Good quality and great service.”

Helpful Report

Posted 8 years ago

“Delivered on time”

Helpful Report

Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews