Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The keyrings were an excellent quality and displayed the company logo well”

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Posted 8 years ago

“Great and quick customer service. Very happy with our branded umbrellas. Thanks to Total Merchandise.”

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Posted 8 years ago

“Great products at a great price. Thanks!”

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Posted 8 years ago

“From the start to the delivery of our goods, we were kept informed of each step. This made it so much easier for us to keep a trace. Laura Pengelly was our contact and she ensured that nothing was done until we had approved it. Delivery was so quick. The Head Teacher thinks the poncho's are fantastic! Well done to all involved!”

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Posted 8 years ago

“The Bianco Multi Function Clock was very nice and the end product was exactly as indicated in the advert. Would highly recommend Thank you very much.”

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Posted 8 years ago

“TM ensured that the products that were sent to us were of top quality and to a high standard. Great customer service and communications.”

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Posted 8 years ago

“Excellent service- managed to rush through an order for me in a shorter time frame than quoted and delivered a day earlier than expected. Would definitely use again”

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Posted 8 years ago

“Competitive price, good communication, good product and very quick delivery.”

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Posted 8 years ago

“Very efficient service. Notified in advance when order would be delivered and delivery date met. First time customer but will contacting Total Merchandise again for any other items.”

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Posted 8 years ago

“We ordered our branded coffee mugs a bit late and the team managed to have the order delivered and looking PERFECT on time. Thank you Liz for your amazing customer service. Products highly recommended.”

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Posted 8 years ago

“The team were happy to help me make modifications to my order and the finished product is exactly what we were looking for. Would recommend.”

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Posted 8 years ago

“Prompt and efficient response to email queries and fast turn around.”

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Posted 8 years ago

“Thanks to Joanna, we had an order of sashes delivered in a very short time. Despite short notice, TM went out of their way to make sure we had the sashes on time. Thank you.”

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Posted 8 years ago

“Excellent Company to do business with, prompt deliveries and staff are both helpful & courteous,”

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Posted 8 years ago

“Beth went above and beyond in helping me with our companies order. She answered all my questions and when we needed a different sample sent it was dealt with straight away. Our company isn’t just pleased with the product we ordered but also the level of customer service we received from Beth.”

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Posted 8 years ago

“Quick and helpful responses. Easy ordering & proofing process. Quick turnaround & great products.”

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Posted 8 years ago

“Excellent Customer Service, very fast responses & great quality products”

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Posted 8 years ago

“Very prompt delivery.”

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Posted 8 years ago

“The process was so made so simple by the helpful staff.”

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Posted 8 years ago

“Price matched, good customer service and helpful order updates. Emails answered and any queries / potential issues solved quickly and effectively. Merchandise and printing was a good quality.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews