Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent service and the products were just perfect and excellent quality”

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Posted 8 years ago

“Delivered to a tight deadline and arrived on the date they/we specified.”

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Posted 8 years ago

“Quick responds, and quick delivery of products”

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Posted 8 years ago

“Prompt delivery, items as expected, all good.”

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Posted 8 years ago

“Prompt delivery, good product at a good price.”

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Posted 8 years ago

“Holly, who was dealing with my request always replied to me promptly, was always helpful and more than happy to help with my requests. in addition to this I found the product in which we received was very good quality.”

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Posted 8 years ago

“Super service and very quick replys, short delivery time and product that eceeded my expectations.”

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Posted 8 years ago

“Very friendly helpful staff which made the whole experience very straightforward.”

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Posted 8 years ago

“You didn't make me especially happy”

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Posted 8 years ago

Hi, Many thanks for your comments, it's a shame to hear you were not especially happy, our system shows no errors on the order. Maybe you could explain and we could rectify that for you? Many thanks, David, Owner and Director.

Posted 8 years ago

“product was on time and looked great. account manager Samantha Robbins could have taken a bit more time to properly read emails but other than that, all good”

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Posted 8 years ago

“prompt and efficient service. helpful advice via phone calls. good quality goods.”

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Posted 8 years ago

“Good prices, good products”

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Posted 8 years ago

“Ahmet was a super help, always really quick to reply and sorted everything I asked for :)”

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Posted 8 years ago

“Very attentive and great customer service, I would highly recommend this company. Product is of good quality.”

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Posted 8 years ago

“Very responsive, excellent price, helpful staff and super quick!”

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Posted 8 years ago

“Fantastic support in turning around branded 8oz paper cups in a very short amount of time. Will definitely be looking to work with Total Merchandise again on future projects.”

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Posted 8 years ago

“Poppy answered every question and was very helpful. A nice easy quick service and delivery of items was very quick. Look forward to dealing with Poppy again after christmas with another order.”

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Posted 8 years ago

“Very Quick in all aspects, quoting, proofing and proving the end product. Quality is excellent.”

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Posted 8 years ago

“Samantha Robbins was very helpful from the minute we sent an website email enquiry regarding a product we were interested in. A sample product was sent and received within 48 hrs. Very efficient and a fast turn around. Following artwork approval our product was with us the following week.”

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Posted 8 years ago

“From order to stock arriving very impressed with the communication , delivery dates were spot on and merchandise vey good quality.”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews