Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“I received very good service online. Prompt replies and effective. They sent me a sample so I could look at the quality of the product. Price and delivery were as quoted and on time.”

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Posted 7 years ago

“Great customer service and very happy with the product.”

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Posted 7 years ago

“The item was produced quickly and delivered on time.”

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Posted 7 years ago

“Great service from Amy and Sekanit at Total Merchandise. I kept having to change my designs and they were very patient and delivered at short notice. I would happily use them again for further events. Thanks!”

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Posted 7 years ago

“I was delighted with the customised Tote bags Total Merchandise produced for our client. Our contact kept me informed throughout the process, and they delivered to the tight deadline we set. I would use them again.”

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Posted 8 years ago

“Good service and lovely final product that came quickly, even with the snow! Some confusion with lead times, but after that was resolved, everything went very smoothly.”

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Posted 8 years ago

“Great service throughout from start to finish. Thank you for making the process easy!”

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Posted 8 years ago

“Very pleased with the friendly and prompt service. We are a small voluntary organisation and were not spending a lot. It that made no difference to the quality of the service that we received. We are also really delighted with the finished product. Far better than the online pictures led one to believe. So yes, very happy and would highly recommend Total Merchandise”

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Posted 8 years ago

“quick service, and we got what we wanted with the minimum of fuss”

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Posted 8 years ago

“Efficient, fast response, good lead time on products and a company you can always count on.”

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Posted 8 years ago

“Always a very quick response to queries and orders delivered speedily. Friendly and helpful staff.”

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Posted 8 years ago

“From start to finish, all went really smooth, fast and very efficient. The sales team are polite and helpful.”

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Posted 8 years ago

“very efficient and helpful throughout the process”

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Posted 8 years ago

“Holly , was extremely professional and helpful”

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Posted 8 years ago

“Perfect. Exactly how we visioned.”

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Posted 8 years ago

“it was simple but very professional to call up , order and pay. Goods arrived before my deadline date.I was emailed to ask if they had arrived and was I happy with them. yes I replied , all good all happy so thank you. I will continue doing business with you again as I have done in the past.”

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Posted 8 years ago

“Ordered the branded A5 notebooks. The product itself was really good product along with excellent service.”

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Posted 8 years ago

“Fast response times and a quality product, would definitely use again.”

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Posted 8 years ago

“They were very quick and helpful”

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Posted 8 years ago

“great fast service”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews