Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great staff, helped out where needed and made the purchasing process really easy. I'd definitely recommend Total Merchandise's services. cheers Rob”

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Posted 8 years ago

“Sales were helpful and the ordering process was straightforward. the order arrived within a few days of ordering and I'm really pleased.”

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Posted 8 years ago

“Fast and efficient service, and high quality products. Will definately use again.”

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Posted 8 years ago

“They were polite, caring and willing to go above and beyond with our order. We had a sort time scale but they were very accommodating and got our order to us very quickly and within the time scale.”

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Posted 8 years ago

“Nothing was too much trouble. I kept changing my order but they were efficient and helpful throughout.”

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Posted 8 years ago

“nice combination of price, speed and quality”

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Posted 8 years ago

“Good with the logos being redesigned”

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Posted 8 years ago

“Great service and all goods arrived on time as promised.”

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Posted 8 years ago

“Responsive and professional, yes we had initial issues with first time order but speed rectified was key and product delivered ahead of schedule. Will certainly use again.”

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Posted 8 years ago

“Great communication, fast delivery, brilliant items.”

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Posted 8 years ago

“Extremely quick and efficient service.”

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Posted 8 years ago

“Total Merchandise fulfilled our order in minimal time due to it's urgency, quality was excellent and service was second to none. Thank You”

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Posted 8 years ago

“Very helpful initially when discussing what I wanted. Quick quotation. Great help with embroidery. Great colour and quality. Really reasonable price.”

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Posted 8 years ago

“1234569801”

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Posted 8 years ago

“We needed to get some printed teabags produced as a promotional item for a new client - Joanna did a very good job in understanding the requirement, setting out the options, providing samples and then managing the delivery to an agreed schedule. All round, a great process and a very satisfactory outcome for us and our client.”

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Posted 8 years ago

“Mugs were exactly as ordered and were received in good time”

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Posted 8 years ago

“Product quality is good, prompt response to questions and the orders were fulfilled very quickly.”

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Posted 8 years ago

“Great customer service, very quick turnaround”

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Posted 8 years ago

“The bottle and print quality are both brilliant and just what we wanted in a product.”

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Posted 8 years ago

“We have ordered bags, mugs and stationary for our 5th anniversary event. The communication was prompt and efficient, the products arrived safely and they are great quality too. We are really pleased with the service. Thank you!”

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Posted 8 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews