Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam is always happy to help and the product choice is great.”

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Posted 4 years ago

Thank you for the fantastic review, Amy!

Posted 4 years ago

“So pleased once again with both the speed and efficiency of their service. A pleasure to use”

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Posted 4 years ago

Hi Fiona, thank you for the excellent feedback! We hope to work with you again soon.

Posted 4 years ago

“Very helpful customer service with good communication and good product.”

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Posted 4 years ago

Thanks for the brilliant review, Fionn.

Posted 4 years ago

“We were extremely impressed with the service provided by this company. The advice and help provided by the team aided our quick purchase of the bottles were required. The bottles were also delivered earlier than expected and were of superb quality. A*”

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Posted 4 years ago

Hello Doris, thank you for the excellent feedback! We're delighted to hear that you enjoyed your experience with us and you're happy with your bottles. We hope to work with you again in the future.

Posted 4 years ago

“Excellent company to deal with. Extremely professional service - friendly and efficient. The staff guided me through a mine field of details on my order with understanding and empathy. I definitely recommend them.”

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Posted 4 years ago

Fantastic, that's what we like to hear! Thank you for the brilliant review and recommendation, we hope to work with you again soon.

Posted 4 years ago

“Excellent service and product, very pleased thank you :-)”

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Posted 4 years ago

Thanks for the wonderful five-star review!

Posted 4 years ago

“Our company has been dealing with Total Merchandise for a while now. Customer service is both friendly and efficient as is their delivery service.”

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Posted 4 years ago

Hi Jill, thank you for the excellent review! We're so pleased to hear that you choose us as your promotional partner time and time again. We look forward to working with you again in the future.

Posted 4 years ago

“Quick, attentive and really happy with the design!”

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Posted 4 years ago

Thank you for the brilliant five-star review!

Posted 4 years ago

“Excellent support from Beth Gilbert and Holly Hicks, as it was the first time I have ordered these and we had several problems our end that they were happy to help with. The order arrived very promptly and the quality is very good, though we have not been using them long enough to see if there is a problem with the metal breaking.”

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Posted 4 years ago

Hi Bridget, thank you for the excellent feedback, that's what we like to hear! We hope to work with you again soon.

Posted 4 years ago

“Excellent, fast service! We are very happy with our promotional pens. Poppy was very helpful.”

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Posted 4 years ago

Hello Trini, thank you for the wonderful five-star feedback! We're delighted to hear that you enjoyed your experience with us and you're happy with your pens.

Posted 4 years ago

“Excellent client service, helpful, friendly and effortless.”

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Posted 4 years ago

Hello Armin, thanks for the great five-star review!

Posted 4 years ago

“Excellent service from start to finish - will use again”

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Posted 4 years ago

Thank you for the brilliant review Jacqui. We look forward to working with you again soon.

Posted 4 years ago

“Purchased a number of branded notebooks across a variety of colours. Excellent communication from Amy and very pleased with the final results which arrived promptly.”

Total Merchandise 5 star review on 15th June 2021

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Posted 4 years ago

Wow, what a wonderful picture and review - your notebooks look fantastic! Thank you, Craig. We hope to work with you again soon.

Posted 4 years ago

“Quality products with excellent prices and quick service.”

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Posted 4 years ago

Hello Leander, thanks for the excellent review!

Posted 4 years ago

“face masks arrived as ordered and on time”

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Posted 4 years ago

Thank you for the brilliant review, Chris.

Posted 4 years ago

“Once again excellent customer service and merchandise from Total Merchandise-Liz was really helpful with all of my random enquiries and customisation, Amy also ensured we had all of the items delivered early ready for a trip away.”

Total Merchandise 5 star review on 8th June 2021

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Posted 4 years ago

Hi Tina, thank you for the amazing feedback and for sharing a picture of your finished items - they look great! We will be sure to pass this onto Liz, Amy and the rest of the team.

Posted 4 years ago

“Despite a lot of delay from our end, they were nothing but patient and helpful. The product is exactly what we needed and very good quality. The image on it clear and well made. Very satisfied”

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Posted 4 years ago

Thank you for the fantastic five-star review. We're so pleased to hear that you enjoyed your experience with us and you're happy with the final product.

Posted 4 years ago

“Friendly communication, great product.”

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Posted 4 years ago

Hi Monica, thanks for the wonderful feedback!

Posted 4 years ago

“I contacted Holly about some coasters, and at the time I was not quite sure what we needed, she came up with a suggested range which fitted our needs completely.”

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Posted 4 years ago

Brilliant, that's what we like to hear! Thank you for the excellent review, Brian.

Posted 4 years ago

“Very helpful customer service. Great product delivered on time. Would definitely recommend.”

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Posted 4 years ago

Hello Ken, thanks for the wonderful feedback and recommendation.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews