Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product delivered very efficiently”

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Posted 3 years ago

Thanks for the great review!

Posted 3 years ago

“The whole experience from concept, proofs to delivery was excellent. Bekah was absolutely brilliant - it didn't matter how small or big the query I received a prompt answer and solution. An excellent customer experience.”

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Posted 3 years ago

Hi Tony, thank you for the fantastic feedback; we will pass this onto Bekah and the rest of the team. We hope to work with you again soon.

Posted 3 years ago

“Very slick operation. Everything went very smoothly and kept informed every step of the way.”

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Posted 3 years ago

Thank you for the brilliant review!

Posted 3 years ago

“Great, efficient service and extremely helpful throughout the whole process.”

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Posted 3 years ago

Hi Jonathan, thank you for the fantastic review!

Posted 3 years ago

“Excellent service - thank you.”

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Posted 3 years ago

Thanks for the wonderful five-star feedback!

Posted 3 years ago

“Extremely easy to work with, taking into consideration every want and need for our company. It was a pleasure to work with TM, will make sure to consider them for future events!”

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Posted 3 years ago

Thank you for the excellent review! We hope to work with you again in the future.

Posted 3 years ago

“My business needed foam fingers on a quick turn around, after our inquiry we where responded to very quickly and even in our short window they completed our request on time. I cannot recommend enough for their efficiency and fantastic customer service”

Total Merchandise 5 star review on 10th August 2021

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Posted 3 years ago

Thank you for the amazing review, Hayden. And thanks for sharing a pic of your foam fingers, they look great! We're so pleased to hear that you enjoyed your experience with us and we hope to work with you again soon.

Posted 3 years ago

“very helpful”

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Posted 3 years ago

Thanks for the great review, Rosie.

Posted 3 years ago

“Brilliant customer service thank you and very happy with the results”

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Posted 3 years ago

Brilliant, that's what we like to hear! Thanks for the five-star feedback, Sandra.

Posted 3 years ago

“Great service and communicaton”

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Posted 3 years ago

Hi Amy, thank you for the fantastic review!

Posted 3 years ago

“Great communication, good quality of products and smooth delivery. Definitely recommend.”

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Posted 3 years ago

Hello Sami, thank you for the fantastic review and recommendation.

Posted 3 years ago

“great, prompt service and also response to questions / queries”

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Posted 3 years ago

Thank you for the brilliant review, Kate.

Posted 3 years ago

“Everything received as expected and on time”

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Posted 3 years ago

Brilliant, that's what we like to hear! Thanks for the review, Gary.

Posted 3 years ago

“Great customer experience. Quality of products is really good. I am happy with the delivery.”

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Posted 3 years ago

Thank you for the amazing review, Joseph! We hope to work with you again in the future.

Posted 3 years ago

“REBEKAH WAS REALLY HELPFUL, GOOD COMMUNICATION AND REALLY HAPPY WITH MY MERCHANDISE”

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Posted 3 years ago

Thank you for the wonderful five-star feedback! We're delighted to hear that you enjoyed your experience with us and you're happy with your final products. We hope to work with you again soon.

Posted 3 years ago

“Good service; good choice, good value.”

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Posted 3 years ago

Thanks for the fantastic review, Neil!

Posted 3 years ago

“Great choice of gifts, plus an easy ordering process. Technical help from Poppy also made the process easy.”

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Posted 4 years ago

Hi Rob, thank you for the fantastic review! We hope to work with you again soon.

Posted 4 years ago

“Helpful staff, reasonable price, good quality pencils, quick turnaround”

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Posted 4 years ago

Thank you for the brilliant five-star review!

Posted 4 years ago

“Very efficient and great to work with. Amy was so helpful and the goods arrived quickly in good order.”

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Posted 4 years ago

Hi Lizzie, thank you for the fantastic review! We hope to work with you again soon.

Posted 4 years ago

“Really helpful customer service and sales team! Great quality products at a great price!”

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Posted 4 years ago

Hi Kellie, thank you for the wonderful review.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews