Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, fast, effective! Lovely products &will be ordering again”

Helpful Report

Posted 4 years ago

Thanks for the brilliant review, Zoe! We look forward to working with you again soon.

Posted 4 years ago

“Malcolm&TheMagpies2020 is a low budget indie film made during the lockdown, the idea was to cheer people up and give them a giggle. Total Merchandise has allowed us to get noticed and offer a product to our followers and fans.”

Total Merchandise 5 star review on 25th May 2021

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Posted 4 years ago

Thank you for the fantastic five-star feedback, Philip! It's great to hear that you enjoyed your experience with us and both you and your followers are happy with the products.

Posted 4 years ago

“Easy to order, well-priced, delivered on promised delivery date. We’ll be back!”

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Posted 4 years ago

Hi Nick, thank you for the wonderful review and for sharing the image of your coasters - they look great!

Posted 4 years ago

“Great service and quick turn around time. The bags were exactly what we needed and the team was really helpful at editing our design.”

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Posted 4 years ago

Thank you for the fantastic five-star review!

Posted 4 years ago

“We received an excellent service from Total Merchandise. Professional, efficient, informative and kept us up to date with our order details. The products we chose were excellent and the design was just what we asked for. I would definitely recommend Total Merchandise.”

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Posted 4 years ago

Hello Julia - fantastic, that's what we like to hear! Thanks for the great feedback and recommendation, we hope to work with you again in the future.

Posted 4 years ago

“Great service, quick delivery and very easy to order and get processed.”

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Posted 4 years ago

Thanks for the excellent feedback and five-star review!

Posted 4 years ago

“Excellent service with creating the design and the quality of the item was really good. The items were not delivered on the date specified and came a day late which was frustrating.”

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Posted 4 years ago

Thank you for the five-star review! We're very sorry to hear about the delay in delivery, we're looking into this for you and your account handler, Rebekah will be in touch.

Posted 4 years ago

“Great service, quality product and easy communication.”

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Posted 4 years ago

Hi Joanne, thanks for the fantastic review!

Posted 4 years ago

“Lovely bags and great customers service!”

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Posted 4 years ago

Thank you for the brilliant review, Sol!

Posted 4 years ago

“Great service as always”

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Posted 4 years ago

Thanks for the excellent review, Joy!

Posted 4 years ago

“We recently purchased some branded water bottles from Total Merchandise. The quality of products was excellent as well as the service received. Although there was a small issue, it was quickly resolved. Samantha was great and helpful throughout the process. We would definitely use Total Merchandise again.”

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Posted 4 years ago

Hello Ben - thank you for the amazing review! We're delighted to know that you enjoyed your experience with us and you're happy with your final bottles. We look forward to working with you again in the future.

Posted 4 years ago

“250 pens, good price, efficient arrival and good quality.”

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Posted 4 years ago

Hi Charlie, thank you for the brilliant review!

Posted 4 years ago

“We recently ordered some branded items for our staff as we're moving offices. Beth, who was my contact was extremely helpful and responsive to all my emails and questions and sent lots of free samples so we could decide what we wanted to order. We'll definitely be ordering again from you in the future”

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Posted 4 years ago

Hello Rachel, thank you for the excellent review! We're so pleased to hear that you enjoyed our usual five-star service from Beth and we look forward to working with you again soon.

Posted 4 years ago

“Very easy process and lovely friendly efficient service.”

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Posted 4 years ago

Thanks for the great five-star review, Kim!

Posted 4 years ago

“Excellent communication and very good quality merchandise. Their prices might be a bit higher than some (I'm guessing) but the quality of the products is first rate. We will definitely use them again for repeat orders and any new merchandise requirements.”

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Posted 4 years ago

Hi Hamish, thank you for the excellent review! We have a price match guarantee so if you're quoted a cheaper price from elsewhere, we'll match – and often beat – the price! We look forward to working with you again in the future.

Posted 4 years ago

“Brilliant service. Timely replies to queries and delivery as promised.”

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Posted 4 years ago

Thank you for the amazing five-star review!

Posted 4 years ago

“Quick service”

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Posted 4 years ago

Thanks for the great review, Michael.

Posted 4 years ago

“Great service again - thank you - Marissa - Edge Foundation”

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Posted 4 years ago

Hi Marissa, thank you for the excellent review!

Posted 4 years ago

“Fabulous service from start to finish. Definately recommend and certainly will be using again. Thank you to Robyn and the team :-)”

Total Merchandise 5 star review on 20th April 2021

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Posted 4 years ago

Hi Kerry, thank you for the brilliant five-star review and for sharing these great pictures of your mugs. We hope to work with you again soon.

Posted 4 years ago

“Total Merchandise were extremely helpful and accommodating throughout the whole process, they helped us with our artwork and were quick to respond to our queries. The tote bags we had printed look great and we would highly recommend T. M. !”

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Posted 4 years ago

Hello Bo, thank you for the wonderful review and recommendation! We're so pleased to hear that you enjoyed your experience with us and you're happy with your tote bags.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews