Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total Merchandise provided an outstanding service from initial quote through to delivery of the our order. It was a seamless efficient exercise and I recommend this business without reservation.”

Total Merchandise 5 star review on 20th April 2021

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Posted 4 years ago

Hi Jill - brilliant, that's what we like to hear! Thank you for the excellent review and for sharing the picture of your caps, they look great!

Posted 4 years ago

“We had originally chosen items last year but events were cancelled due to COVID. Total merchandise were excellent and fully understood why we couldn’t order. We have now proceeded and from beginning to end they were so professional and helpful. The items were chose came quickly and were well packed. Thank you”

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Posted 4 years ago

Hello Mellward, thank you for the excellent review! It's wonderful to hear that you enjoyed our usual five-star service and chose us to be your promotional partner after all that time. We hope to work with you again soon.

Posted 4 years ago

“Excellent service from start to finish. Very helpful over email, and fantastic quality product.”

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Posted 4 years ago

Thank you for the amazing review, Katie!

Posted 4 years ago

“Fantastic service”

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Posted 4 years ago

Thanks for the five-star review, Catherine.

Posted 4 years ago

“My order for promotional pens was dealt with very smoothly and efficiently by Elizabeth. She responded very quickly to my emails and our delivery arrived a day earlier than expected. What a result, especially in these challenging times.”

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Posted 4 years ago

Hello Jo, thank you for the amazing review! We hope to work with you again in future.

Posted 4 years ago

“Our club of blind and visually impaired people ordered some torches to celebrate 30 years of the group. We were very pleased with the service we received and enjoying our gift.”

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Posted 4 years ago

Thank you for the excellent review. We're delighted to hear that you enjoyed your experience with us and you're happy with the torches.

Posted 4 years ago

“Great service, thank you”

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Posted 4 years ago

Thank you for the brilliant five-star review.

Posted 4 years ago

“Great service, really happy with the products. Super fast delivery. 5 stars”

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Posted 4 years ago

Thank you for the fantastic review, Natalie!

Posted 4 years ago

“Ordered 500 soft touch sunglasses and I was blown away yet again with how they were! Excellent company!!”

Total Merchandise 5 star review on 6th April 2021

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Posted 4 years ago

Hi Jack - brilliant, that's what we like to hear! Thank you for the amazing review and for sharing the great picture of your sunglasses.

Posted 4 years ago

“Great set of individually named mugs for Cowes Men's Shed on the Isle of Wight. Fabulous quality! Thanks to Sam and the rest of the team at Total Merchandise.”

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Posted 4 years ago

Hi Adam - thank you for the wonderful review and for sharing a picture of your mugs, they look great! We hope to work with you again soon.

Posted 4 years ago

“Very satisfactory and efficient service. Extremely pleased with finished product.”

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Posted 4 years ago

Thank you for the brilliant review, Colin!

Posted 4 years ago

“Robyn was so helpful from the get go, the reponse times were quick and the quality and turn around time were excellent. Will definitely be coming back for more”

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Posted 4 years ago

Hi Becca, thank you for the fantastic review! We look forward to working with you again.

Posted 4 years ago

“Great product at a fantastic price”

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Posted 4 years ago

Thanks for the five-star review, Mike!

Posted 4 years ago

“Super service. Samantha Robbins is great to work with.”

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Posted 4 years ago

Hi Amy, thank you for the lovely review!

Posted 4 years ago

“Helped us to get what worked for our brand when our first choice wasn't available. 10/10 Beth - thanks again!”

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Posted 4 years ago

Thank you for the excellent review! We hope to work with you again soon.

Posted 4 years ago

“very easy to use and friendly staff”

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Posted 4 years ago

Thanks for the brilliant review, Pamela!

Posted 4 years ago

“We purchased the Bamboo Moso badges and were so happy with the whole process. The sales team were really helpful at the beginning with pricing and checking whether our required shape would be do-able and also granting our request for magnetic fastening. We loved the idea of bamboo as it fits in with our company ethos and the fact that they are made in the UK and all packaging is recyclable is fantastic. Delivery was fast. When the badges arrived I was so delighted - they look fantastic and will be a tremendous add on sale to our resources. We had already ordered lanyards from elsewhere but I wish we had found Total Merchandise first. i would heartily recommend them and will use again”

Total Merchandise 5 star review on 8th March 2021

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Posted 4 years ago

Hi Barbara - wow what a wonderful review and thank you for sharing these fantastic pictures of your badges! We're delighted to hear that you were happy with the process and the finished product. We hope to work with you again soon.

Posted 4 years ago

“very easy company to work with quick turnaround”

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Posted 4 years ago

Hello Tony, thank you for the brilliant review!

Posted 4 years ago

“As a first time buyer we are really impressed, great communication, extremely helpful, great quality products at great prices, will definetly use again, highly recommended.”

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Posted 4 years ago

Hi Laura - that's what we love to hear! Thanks for the great 5* review and we look forward to working with you again soon.

Posted 4 years ago

“Good product, delivered quickly and would recommend them”

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Posted 4 years ago

Hello Keith, thanks for the excellent five-star review and recommendation!

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,027 reviews