Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

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“Friendly and efficient staff. Helped me to get deliveries made to multiple locations. Deliveries arrived early and in good condition. Very pleased”

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Posted 7 years ago

“Friendly staff, fast and efficient service”

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Posted 7 years ago

“Total merchandise has executed our order perfectly. Communication and delivery went smoothly. Thanks for the product!”

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Posted 7 years ago

“Beautiful tote bags delivered on time!”

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Posted 7 years ago

“The Total Merchandise team were very friendly and helpful, I had a tight deadline which they were able to stick to. I will certainly use their services in future should the need arise.”

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Posted 7 years ago

“Excellent customer service, great communication, very happy with the product.”

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Posted 7 years ago

“Amazing Service, Fast and really good price.Would definately work with you again in the future”

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Posted 7 years ago

“Great quality prints and really helpful staff.”

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Posted 7 years ago

“responded very quickly to my requests and moved my order along swiftly”

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Posted 7 years ago

“They have a great range of products and their website is clear, and user-friendly. Samples were despatched quickly and were just what we were looking for. Non nonsense quote. Quick turnaround time, but were happy to arrange for courier (additional cost) to make delivery quicker.”

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Posted 7 years ago

“I had great service from Hollie on my initial request I am dyslexic with mental health issues and not computer trained she walked me patiently through every step, she never made me feel silly just supported I was so grateful. Jade then took over my order giving me time, patience, communication and support. Excellent service from these two ladies with a vulnerable customer well done and I cant thank you enough.”

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Posted 7 years ago

“Very good customer service. When a batch of printed bottles weren't 100% we were offered another print run free of charge.”

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Posted 7 years ago

“The all experience was very easy and straight forward and the staff very helpful. We will be back again”

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Posted 7 years ago

“I have been dealing with Holly and Kat while Holly was on leave. Both have been very helpful and have responded to any questions very quickly.”

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Posted 7 years ago

“Great communication, very prompt replies to my endless questions! Finished article is lovely, we're really pleased with it. Thank you.”

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Posted 7 years ago

“Brilliant service. Elizabeth Burrows was very helpful, quick replying to my emails. We used Total Merchandise before and most definitely will be using again in the future.”

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Posted 7 years ago

“I have enjoyed working with TotalMerchandise for several years now and they have provided excellent service and quality goods. They have been consistently professional, competent and helpful and I am happy to recommend them.”

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Posted 7 years ago

“We ordered two different items for our club, both were excellent quality and order arrived on time. Very pleased with service and products.”

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Posted 7 years ago

“they delivered to Spain and this made me happy”

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Posted 7 years ago

“Very helpful staff with good interaction by email. Fast and detailed responses. Quick delivery of order.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews