Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,030 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Total Merchandise online using Google. Easy to get a price for items. However, the item I wanted was not enough in stock but was still quoted to me. Took a long time to get a visual. The items arrived on time and looked nice.”

Helpful Report

Posted 1 year ago

Hi Anette, thanks for the 5* feedback! We're glad you had a great experience with us overall and please accept our apologies regarding stock levels - this is managed by our third-party suppliers and can very occasionally change between receiving a quote and confirming your order. We hope to work with you on another order soon.

Posted 1 year ago

“I was really impressed with the support provided and the efficiency of everything, thank you. My only suggestion for improvement is to include more beginner-friendly language, as I have not ordered Merchandise before and I was unsure of several words. But my overall experience was good and the Merchandise looks great!”

Helpful Report

Posted 1 year ago

Hi Lucy, thanks so much for your really positive review! Thank you also for the feedback - we always strive to ensure that our processes are as straightforward as possible for customers, so will take this on-board. We're so glad to hear that you're pleased with your finished products and hope very much to work with you again soon.

Posted 1 year ago

“Once the mix-up about split delivery was resolved, the pens arrived in good order and on time.”

Helpful Report

Posted 1 year ago

Hi Karen, thanks for taking the time to review us! We can see that our team did advise you that a split shipment was required due to stock levels, and that you confirmed you were happy to still go ahead. We're sorry for any inconvenience the split delivery might have caused and hope to get the chance to offer you a 5* experience next time.

Posted 1 year ago

“Brilliant support & service. The products look great as well.”

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Posted 1 year ago

We're so pleased to hear it! Thanks for the amazing review, Maria - we hope to work together again soon.

Posted 1 year ago

“We're very happy with the final result of our tote bags! The print is of high quality and the support team made sure we got our tote bags as soon as possible. Thanks!”

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Posted 1 year ago

Were so glad to hear it, Maria! Thanks for the fantastic 5* review - we hope to assist you with another order soon.

Posted 1 year ago

“Total merchandise were great and did a rush order for us. The bags are brilliant and exactly what we needed at a good price”

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Posted 1 year ago

We always aim to go above and beyond for our customers, and are so glad to hear we could help with your tight deadline, Danielle! Thanks for choosing us and we hope to work with you on another order soon.

Posted 1 year ago

“Very good service, quick provision of quote and delivery on day as promised”

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Posted 1 year ago

That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.

Posted 1 year ago

“The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.”

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Posted 1 year ago

We're so glad to hear it, Nikki - thank you!

Posted 1 year ago

“Great customer service and so patient- thank you! We love our new banners!”

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Posted 1 year ago

Thanks for the amazing review, Mark - and we're so pleased to hear you love your banners! We hope to work together again soon.

Posted 1 year ago

“Excellent service and excellent product”

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Posted 1 year ago

That's great to hear - thanks for the 5* feedback, Rosemary!

Posted 1 year ago

“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

Helpful Report

Posted 1 year ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 1 year ago

“great service and communications.”

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Posted 1 year ago

We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.

Posted 1 year ago

“Excellent service, although delivery charges are a little high.”

Helpful Report

Posted 1 year ago

Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!

Posted 1 year ago

“Excellent company to work with.”

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Posted 1 year ago

We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.

Posted 1 year ago

“Good Response only reason didnt use was that the bag opening wasnt quiet big enough.”

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Posted 2 years ago

Hi Jonathan, thanks for taking the time to review us. We're sorry that the sample you ordered didn't quite match what you were looking for. Our team did offer you alternative products and, while we weren't able to work together on this occasion, we very much hope to assist you with another order in the future.

Posted 1 year ago

“fast and efficient plus customer focussed”

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Posted 2 years ago

That's what we like to hear! Thanks for the 5* feedback, Marianne.

Posted 2 years ago

“Total Merchandise are always professional, helpful and their products are very good quality.”

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Posted 2 years ago

Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.

Posted 2 years ago

“Great service very efficient both times I have used their services 👍”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.

Posted 2 years ago

“Perfect service only marred by the delivery couriers who consistently expected our offices to be open in the evenings rather than the day time. After a change of couriers, finally received and happy with the order.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to review us, and please accept our apologies for any frustration surrounding the delivery of your items by third-party couriers. We're glad to hear you've received your products and are happy with them, and hope to work with you again soon!

Posted 2 years ago

“Amazing staff really helpful”

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Posted 2 years ago

We're so glad to hear it, Anne - thank you!

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,030 reviews