Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poppy has been fantastic!! Very helpful and responsive when we have needed answers. Would absolutely recommend Total Merchandise!”

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Posted 7 years ago

“Fantastic service, fast response and very fast delivery. Love my personalised water bottles. Overall excellent service and I will be using this company again.”

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Posted 7 years ago

“Great personalised service, very quick and easy to order. Most importantly, the product was exactly as it looked, good quality and delivered ahead of schedule. I would highly recommended for events, when you need assurance the product will arrive in time, with no chasing or checking needed. Thank you Total Merchandise”

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Posted 7 years ago

“Fast service, delivered on time and all as expected! Very good value for money.”

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Posted 7 years ago

“Laura from Total Merchandise was extremely helpful in accommodating our requirements. The products were delivered within a short timescale and were good quality. We would definitely return as a customer. Thank you”

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Posted 7 years ago

“Service by Elizabeth outstanding”

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Posted 7 years ago

“big range of products”

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Posted 7 years ago

“Had a very pleasant experience dealing with the staff over the phone to arrange an urgent order for canvas tote bags. They delivered the product on time and were able to meet my specific requirements for the placement of artwork on the bag. Very good value for money, I would definitely use them again in the future!”

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Posted 7 years ago

“Excellent service, goods very quickly delivered and are exactly what we were looking for”

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Posted 7 years ago

“Quick service which met our tight deadlines and helpful sales and deisgn team”

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Posted 7 years ago

“Great Support. Products arrived quickly and looked great.”

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Posted 7 years ago

“Great service, quick replies and order arrived exactly when it was due.”

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Posted 7 years ago

“Good communication”

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Posted 7 years ago

“Seamless, professional, personable. The whole process from start to finish has been second to none. I can't thank you enough and look forward to future orders. Mark Higginbotham Coaches Training Room”

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Posted 7 years ago

“The color of the logo was great, the product was fine but a little small for iPhone plus”

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Posted 7 years ago

“We're delighted with the product and found both Poppy & Beth to be extremely helpful and efficient. Thanks!”

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Posted 7 years ago

“My questions were dealt with promptly and with plenty of options Delivery arrived ahead of ETA”

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Posted 7 years ago

“Excellent service Jade answered every question very promptly . Very happy with purchase”

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Posted 7 years ago

“Beth was great, very attentive and quick to respond to all of my emails”

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Posted 7 years ago

“Quick Reponse”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews